Most helpful company. Great service on the phone, managed next day delivery for us despite missing the 2pm deadline. Will definitely order from this company again in the future!
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Bought an automatic fire extinguisher from Safe Fire Direct, which arrived very quickly. Hopefully, we will not have to test it out. It was very easy to fix to the wall in the holder. The only thing I... Leggi di più
Second time I've used this company and both times excellent products but the customer service has again been exceptional. Special Thanks to Dave who even gave me a tip on my own PC problem! Very frien... Leggi di più
Safe Fire Direct offer a great range of products at reasonable prices. Customer service is professional and supported our decision to buy from them. The well packed box arrived on time with no problem... Leggi di più
Dettagli dell'azienda
- Servizio di protezione antincendio
- anche in
- Fornitore di allarmi antincendio
- Fornitore di attrezzature antincendio
- Fornitore di sistemi di protezione antincendio
- Negozio di apparecchiature per la sicurezza
- Stazione di pronto soccorso
Scritti dall'azienda
SafeFireDirect.co.uk is your one stop shop for everything Fire Safety Related. We sell a wide range of Fire Extinguishers, Smoke Detectors, Carbon Monoxide Detectors, Fire Alarm Systems, Health & Safety Equipment, Fire Safety Signs and much more. Our mission statement is simple: Give our customers the products they want, when they want them and at the right price. We understand the importance of customer service and the trust customers place in us to fulfill their expectations. We never stop looking for ways to improve our customer’s experience with us.
Informazioni di contatto
31 Ormside Way, Holmethorpe Industrial Estate, RH1 2LW, Redhill, Surrey, Regno Unito
- 0800 955 3600
- sales@safefiredirect.co.uk
- safefiredirect.co.uk
4,7
Eccellente
3K recensioni
Non risultano inviti alla recensione recenti
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Most helpful company
Most helpful company.
Great service on the phone, managed next day delivery for us despite missing the 2pm deadline.
Will definitely order from this company again in the future!
26 febbraio 2026
Non scritta su invito
Order a new fire test kit
Order a new fire test kit. Paid for next day delivery. Didn't arrive I rang up to be told they were waiting on stock and it would be with me friday. Not ideal but id wait. Still not here and phone keeps going to voice mail and no answer to my email. Will most likely request a refund when I can get through as im now out £1800 and having to push jobs back.
12 settembre 2025
Non scritta su invito
Delivered the next day
Delivered the next day. Called office for advice of which ones to get as replacements. Holly was very helpful.
18 agosto 2025
Non scritta su invito
Prompt easy buying with fast delivery.
Prompt easy buying with fast delivery.
Just what you need when you have a fault in a fire station!
19 agosto 2025
Non scritta su invito
Good support on DY29 fire/smoke alarm
Good support on DY29 fire/smoke alarm. First unit problematic. Tested replacement unit prior to sending so no issues with this. Recommended.
11 agosto 2025
Non scritta su invito
Good company to deal with.
Really good staff who answered my queries quickly and helped me order the correct product. Easy to order and item quickly sent.
8 agosto 2025
Non scritta su invito
Brilliant range
Brilliant range, great service delivered.
‘Does everything it says on the tin’ just sums them up!
25 luglio 2025
Non scritta su invito
Highly recommended
Easy to use website, competitive pricing and prompt delivery. Product of excellent quality and fit for purpose as described.
14 luglio 2025
Non scritta su invito
Bought Firedor replacement battery…
Bought Firedor replacement battery pack. Easy website and quick delivery.
15 luglio 2025
Non scritta su invito
Accurate product description
Accurate product description, good value rapid delivery
26 giugno 2025
Non scritta su invito
Price was great, shipping was quick
Price was great, shipping was quick.
Needed a replacement for my flats aging series 65 and they had it in stock for a great price and shipped it quickly.
Will use again!
13 giugno 2025
Non scritta su invito
Tremendous customer service
Tremendous customer service and competitive pricing. I actually made a mess of my original order and then had to return everything anyway as I had ordered the wrong type of smoke alarms. All the errrors were entirely mine.
They dealt with it all brilliantly (thanks Heather).
6 giugno 2025
Non scritta su invito
Not to be trusted 2 weeks no goods and no refund as promised.
Made an order on the 26th April for 2 extinguishers that have still not arrived, despite my numerous phone calls.
Only today 12th May after chasing again have they issued a credit note.
I can only assume a refund is on its way, as nobody called me back as promised.
You need to be better Safe Fire Direct.
12 maggio 2025
Non scritta su invito
Risposta di Safe Fire Direct
Good morning Richard,
Thank you for providing your feedback.
Unfortunately there was an unexpected delay with the fire extinguishers you had purchased, after being sent directly from the manufacturer there was a delay with the courier getting these to you.
Once we were able to cancel the delivery to you we then issued a refund, which has been processed.
I appreciate this process took longer than it should have done and there was some poor communication during.
Please accept our sincerest apologies for this, I can assure you this is not the usual standard of service we pride ourselves on and I hope that you may give us another chance in future to prove this.
If there is anything further I can assist with, please don't hesitate to contact me.
Kindest regards,
David Collinson
Operations Manager
Purchased new battery for alarm and…
Purchased new battery for alarm and safe fire were the only business to offer exact model at a great price. Arrived super fast. Would highly recommend.
26 aprile 2025
Non scritta su invito
Quick delivery and sensible postage…
Quick delivery and sensible postage costs. Excellent
29 aprile 2025
Non scritta su invito
Delivered on time and no issues
Delivered on time and no issues, would use again and recommend
26 aprile 2025
Non scritta su invito
They are truly outstanding
They are truly outstanding, and I can't find a single fault with their performance.
15 marzo 2025
Non scritta su invito
First class
Friendly, prompt service, knowledgeable and professional. Excellent pricing makes it a winner on all fronts, thanks Jon & Dave
2 aprile 2025
Non scritta su invito
Automatic fire extinguisher arrived…
Automatic fire extinguisher arrived quickly - thank you
12 aprile 2025
Non scritta su invito
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