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Scopri cosa dicono le persone

Valutata 5 stelle su 5

The entire experience was absolutely amazing from meeting the team at the booth to bringing home a lightsaber for my brother The crew were so amazingly helpful in both pointing out details and... Leggi di più

Valutata 1 stelle su 5

This was the worst experience that I've ever had making an online purchase. I never received my order, and despite nineteen emails to the company, the situation was never rectified. I requested a refu... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Customer service were direct and helpful but most importantly our lightsabers were high quality and well-constructed. Even though we got the less expensive options they are miles better than the offic... Leggi di più

Valutata 5 stelle su 5

The team has reached out to me directly to ensure my order was processed properly. I actually spoke to a human. And they have provided replacement parts when anything didn't work fully as expected.

Dettagli dell'azienda

  1. Negozio di oggetti da collezione
  2. anche in
  3. Produttore di giocattoli

Scritti dall'azienda

The best lightsabers in the Galaxy! When I got my first saber I thought it was just way too cool to be kept for myself and wanted to see how I could share it with others. Thus, Saber X is born. A Canadian based business making their way through the universe one Star Wars experience at a time. I truly hope you love our sabers as much as we do, we certainly love sharing them with you!


Informazioni di contatto

3,8

Molto buono

TrustScore 4 su 5

192 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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Ha risposto al 31% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,8

Tutte le recensioni

(192)

61 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Does not well

12 ottobre 2026
Logo di Saberx

Risposta di Saberx

We are sorry that your order "does not well". Your order remains under warranty and we would be happy to assist with any issues you may be experiencing. Kindly contact our support team at support@saberx.ca for assistance.

Valutata 5 stelle su 5

The lightsaber is great

The lightsaber is great, looks great, feels great, and is made from solid materials. Purchase through the website was easy, and shipping was fast.

17 settembre 2026
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Risposta di Saberx

Thank you very much for the kind review and we are happy that you enjoy your saber. We work hard to ensure that fans get something they know is quality! MTFBWY

Valutata 5 stelle su 5

Buying lightsaber.

I like your store website is easy to use.\nI like most of your prices
Only thing I did not like is when I had it mailed to my place. They did not leave at my door I had to go pick it up at the Post Office.

11 settembre 2026
Valutata 1 stelle su 5

This was the worst experience that I've…

This was the worst experience that I've ever had making an online purchase. I never received my order, and despite nineteen emails to the company, the situation was never rectified. I requested a refund and received no response. I have had no choice but to request a chargeback from my credit card company. I do not recommend you order from Saber X

3 settembre 2026
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Risposta di Saberx

Hi Melanie, we’re sorry for the frustration and uncertainty surrounding your order. We understand how upsetting it is to pay for something and not receive it.

Your order was shipped, and the courier marked it as delivered and provided proof of delivery, which we shared with you. Since you have reported that the saber did not arrive, we need to open a formal investigation with the courier to establish where and how the package was delivered.

While we don’t control the courier’s delivery operations, we remain committed to helping you resolve this. We will follow up with the courier and keep you informed as we work to determine what happened and the appropriate next steps.

Valutata 3 stelle su 5

No instruction manual to put them…

No instruction manual to put them together was provided, only one of the two sabers works the way it is supposed to. The other turns on and makes sounds but doesn't light up. If you’re a shorter adult this length blade is perfect. The one I bought at Winnipeg Comic Con was much too long for my height. This one was perfect for my height. The case is great though.

3 settembre 2026
Logo di Saberx

Risposta di Saberx

Thanks for sharing your feedback. We’re sorry the instructions were missing and that one of the sabers isn’t lighting up properly. Please be sure that the blade is making proper connection with the interior "pin-connectors" to ensure that it can light up. Rest assured, the saber has a 365 day warranty against defects and would be completely covered if it is a manufacturing defect. Please contact us at support@saberx.ca with your purchase details so we can help troubleshoot it and find a solution.

We’re glad the blade length was a better fit for you and that you like the case. We appreciate you bringing these issues to our attention.

Valutata 5 stelle su 5

Excellent Product

Mystery box was well worth the price. 3 good sabres each unique and well put together. Delivery was timely and exceeded expectations.

13 agosto 2026
Logo di Saberx

Risposta di Saberx

Thank you so much for the kind feedback!

Valutata 5 stelle su 5

I love the saber!

I love the saber! I only wish it was a little brighter for the money I paid, but I'm still in love with it! I especially love the hilt design! I can't wait to find someone to duel with!!

12 agosto 2026
Valutata 5 stelle su 5

You will not be disappointed

Ordered my very first lightsaber and I chose Saber X. I picked a Count Dooku proffie. I must admit when I saw the product was being shipped from China I got worried about quality. Thankfully I could not have been more wrong. This lightsaber is absolutely incredible and very well made. The packaging is top tier and the included case has allowed me to bring it everywhere to nerd out my friends. I can’t wait to order more. The only obstacle for me is my low income but there are very affordable payment options available. I’m thinking the double bladed Satele Shan saber next. Even though Im 34 now I feel like that 10 year old kid who used to swing sticks around in the back yard making saber noises. Thank you Saber X. Now it’s time to learn all the forms. Starting with Form 2 Makashi!

22 luglio 2026
Valutata 4 stelle su 5

Saber is great, successful delivery was only due to luck - twice!

I ordered my first saber and then ordered a shorter blade. The saber and blade are great. The shipping of my order, not so great. Both times it was only by luck that I received my order. Even though I had input my full and complete address, Saber X failed to fill out my address correctly for shipping. Canada Post said had I not confirmed it was my order, they would have returned it to sender. I did write to them about this. The rep was great, but I have no idea if they have solved this very important issue. If I knew they did I would order again. Twice they failed to ensure the address was correct. I input address as I would with any other order. If you have a unit number, it may or may not get to you because their shipping system removes or omits unit numbers from their labels. Not sure why it does that, but if you have a unit number, may the force be with you and you actually get your order.

Other than that, quality of saber hilt and blade are good. Sounds and colors are good. My saber feels weighty and the shorter blade is much easier to use than the full length one that is 92 cm. Definitely pick the shorter blade if you are a smaller human.

Interaction with customer service is great.
If you don't have a unit number, definitely order from saber x.
If you do have a unit number, I hope they have fixed the issue. That is the biggest problem I have had is the delivery. I got lucky twice by actually being home when they were trying to figure out which unit it was supposed to go to.

The first time I ordered it took a bit of time to get here. The second time, it was super quick.

6 luglio 2026
Valutata 5 stelle su 5

Sabres pour mon neveu

J'ai acheté deux sabres pour mon neveu, qui est venu passer ses vacances au Canada. Les sabres sont de très bonne qualité et il les adore. Nous sommes vraiment satisfaits du produit.
Le seul point négatif concerne le délai de livraison. Celui-ci n'a malheureusement pas été respecté. La livraison était annoncée en 9 jours maximum, mais nous avons finalement attendu 14 jours. De plus, nous n'avons reçu pratiquement aucun suivi de la commande pendant cette période. Ce n'est qu'après avoir contacté le service à la clientèle, à quelques jours de la livraison, que nous avons commencé à recevoir des mises à jour.
Cette situation a été particulièrement stressante, car mon neveu devait reprendre l'avion pour rentrer chez lui et nous craignions de ne pas recevoir les sabres avant son départ. Heureusement, ils sont arrivés à la toute dernière minute, juste à temps.
Malgré cette expérience de livraison décevante, la qualité des sabres est excellente. Si les délais annoncés étaient mieux respectés et le suivi de commande plus transparent, l'expérience serait parfaite.

28 luglio 2026
Non scritta su invito
Valutata 1 stelle su 5

Awful Quality Control/Customer Service

Bought multiple sabers. The most expensive one did not come with all of the parts and is malfunctioning. Customer has been dodging me for days.

I wanted to leave a better review but I paid them a lot of money and to have bad customer service like this along with poor quality control it just too much.

9 luglio 2026
Non scritta su invito

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