sabai.design Recensioni 

**Opaque delays, shifting timelines, and no usable delivery date**

After placing my order in early June and no clarity from the company as to when I could expect the sofas, I repeatedly explained that I needed the couches delivered during the week of July 20 (giving them plenty of lead time). I had to coordinate travel, time away from work, and advance approval from my apartment building, which requires an exact weekday delivery date before movers are allowed inside.

Sabai placed the order on hold until July 17 and told me they would monitor it closely. On July 8, I was told it should ship by the end of the following week or early the week after. Then, on July 16, Sabai disclosed that a production problem had occurred the previous week and that the order was delayed beyond its stated lead time. Even then, Sabai continued providing vague shipping estimates instead of answering the question I had asked repeatedly: When will the furniture actually be delivered?

I spent more than $1,500 changing travel plans, taking time off work, and arranging to be at the apartment based on the timeline Sabai implied. I eventually contacted Metropolitan Warehouse & Delivery myself. They were helpful and confirmed that the order was in their system, but they had not received a pickup date from Sabai. They also explained that delivery would generally take another five to six days after the furniture was received, scanned, and processed.

As of July 23, I still had no pickup date, delivery date, or meaningful status update. Sabai simply said they were “checking with the team.” and has left me hanging for a day and change).

The issue is not just that the couches are late. It is Sabai’s lack of transparency, its failure to distinguish shipping from actual delivery, and its unwillingness to provide the basic information needed to plan for an expensive furniture delivery.

Nightmare company, cancelling an order is met with endless email threads. Finally had to go through my bank, and they lied to my bank that they never got the item back, but the return was signed for by them. They can't deliver the product on time, can't comply with a basic cancellation, and can't even be trusted to be honest. Super gross taste in my mouth, feel punished for trying to buy from a smaller sustainable business. If you want to invest in a small business, make it one you can trust, NOT THIS.

Sabai is among the worst companies I have ever dealt with. I placed an order for a sofa on December 7 with shipment expected in 5-8 weeks. I emailed them after 7 weeks of radio silence, and they responded saying the couch would be shipped by the end of week 8. That date came and went and I reached out again, and they just apologized and said it would be an extra week. After another week, they said the manufacturer was behind and that I should give them more time. This was super unhelpful, and felt condescending, but what can you do?

After another two weeks without any updates (over 11 weeks since placing the order), I reached out yet again saying I was about to chargeback the couch, and they said it was in the final stages and would be shipped shortly. Great. Then a few hours later, I actually got a tracking email from the logistics company, but it said "Delivery to the driveway or sidewalk outside the delivery location. Notification of the delivery date is provided 24 hours prior. No appointment. No signature required; photo proof of delivery is provided."

I live in a large city that just had a blizzard and they are planning on leaving my new 242 lb couch outside in the snow where it could be stolen or damaged despite paying almost $200 for delivery.

Throughout the entire process, the support team has only provided platitudes and empty apologies. They never once offered to make things right, and they clearly don't care about their customers at all. Stay as far away from this "company" as you can.