RwandAir Recensioni 

I appreciate RwandAir acknowledging my complaint about the vegan meal I requested on my recent flight from Johannesburg to London. Even though my special meal request was confirmed, I was served meals containing dairy on both parts of my return journey which made me feel unwell.

They responded quickly at first and said they escalated the issue to the right teams but I have not heard back or received a solution after more than a month. This delay is really disappointing and has affected my overall experience.

I hope the airline improves how they handle special meal requests and communicates better with passengers in the future.

Would never fly them again. Delayed with no refund and no lounge access.

The service was terrible, the staff lacks empathy and basic hostess/stewart etiquette. The flight was delayed over and over again for more than 2 hours. The planes seem like they date back to the early 2000s with out of date in flight entertainment and a major lack of cleanliness and amenities in the bathrooms (no toilet paper, bin was full when the journey didn't even start yet, not soap, etc)

Don't do it. This airline should go out of business because they change flights at the last minute, delays, cancellations, poor service, poor communication, terrible food.

Worst flight experience of my life. They're cheap for a reason and I'll never fly with them again. They should not be in business or they should market themselves as an extreme budget airline.

Their delays of 3 & 3.5 hours cost me $3,000 to reschedule international flights.
In a word, they suck.
You have been warned.

Nearly a year later and I’m still waiting for a refund on our premium economy seats that they refused to let us sit in.
Many others on the same flight were affected by these, including passengers with injuries who had paid for extra legroom and young parents.
Customer service is non existent.

I am writing to express my absolute disgust with RwandAir’s shocking lack of reliability and customer service. My flight from London to Lagos in May was cancelled twice without notice and without any immediate offer of a suitable alternative airline/return flight, causing immense stress, financial loss, and complete disruption to my travel plans.
Despite booking and paying for my ticket well in advance, RwandAir failed to provide any reasonable explanation or timely alternatives for the twice cancelled London to Lagos flight. Each cancellation came with a vague excuse of operational reasons and no proactive effort to rebook passengers efficiently. The lack of communication was staggering, a single email advising cancellations, no proper notifications, just last-minute chaos as I tried to get an alternative flight on my own to be in Lagos before a crucial date for a family event.
To make matters worse, my attempts to seek resolution through their customer service were met with total indifference. I sent multiple emails, reached out on the phone, got my legal counsel to write to them, only to be completely ignored with no concern for the inconvenience caused.
RwandAir’s complete disregard for passengers is unacceptable. If you value your time, money, or peace of mind, avoid this airline at all costs. Their inability to operate a reliable schedule or provide basic customer care is a disgrace to the aviation industry.
I demand a full refund of the cost of my alternative ticket, coach fare and full compensation under part 19 of the Nigeria Civil Aviation Regulations and section 262/2004 under the UK and EU passenger rights legislation for this ordeal; though given their track record, I doubt they’ll even bother to respond. Never flying with them again.
Avoid RwandAir – they simply don’t care about their customers.

Horrible airline.
Please don't fly with rwandair.
If you need trouble go for it.
They change flights in short notice and no refund at all. Terrible customer service.

This was honestly one of the worst airline experiences I’ve had. The service was poor, the staff were not friendly.

What made it worse is that this is now the second time RwandAir has failed to deliver my luggage on time. I flew on Saturday, and it’s been over 6 days with no update on my baggage. The lack of communication and follow-up is incredibly frustrating and unprofessional.

I do not recommend using RwandAir if you have important plans or events (reliability and customer service are simply not there).

Constant cancellations with no refunds . Extremely poor service. Fly another airline

Very poor service is an understatement!!! They change flight times at very short notice, a 2 hr transit turns into 11 hrs. The customer service is crap, absolutely disgusting!! You are on probability to arrive with your bags! The security check in is appalling. Never will I dare to book a flight with Rwanda. Never will I ever recommend it to anyone. For your sanity, please stay away from Rwanda Airline!!! Absolutely disgusting service!!

Horrible service. I called in for a refund because they cancelled and rescheduled the day of departure. The lady give me an email adresse that has no "@", so i am confused. I ask more clarifying questions and instead of answering she hangs up. I end uo calling again and no one answers. Safe yourself and never fly with rwandair.

anbefaler IKKE på min sterkeste......

Disorganised and Unreliable
Innumerable flight changes even before flying. Luggage left in Kigali and only arrived in Harare the following evening.
14 hour delay on return and told no hotel would be provided so paid for our own only to find that hotels were being offered on arrival in Kigali.
Awful old aircraft between Kigali and London with no entertainment or charging ports so passengers drank too much and the noise levels were awful.
Despite asking repeatedly we have had no refund for hotels, meals, additional trips to collect luggage or compensation for delays.
Truly one of the worst flights I have ever experienced.

I would never fly Rwandair again. We were to fly business class in a lay-flat seat from Kigali to Paris - Paris to Nice, our flight was delayed by 14 hours, so we had to PURCHASE a different ticket at twice the price via Kigali to Doha to Nice because they wouldn't help us at all. After literally 30 calls and 30 emails over 10 months with completely unprofessional customer service representatives, I finally got a refund for the delayed flight. It was so painful.

Don't expect them to issue refunds or compensation for delays or seats that don't even exist. They may be cheap but don't expect thr Teens And Conditions to work in anyone's but Reandair favour.

Flights delayed by 12 hours and extra leg room window seats paid for were not given when the airplane was changed for another carrier. Only option given was to book for another day.....considering the flights had been booked for 6 months, short notice is terrible when you're already on your vacation!

Onboard entertainment pretty rubbish too so take your own.

I will never ever use this airline again, in 15 days, the flight Itenery of my mom has been changed 6 times including change of departure date. Once they change it, they make it difficult to reach them, never pick calls or reply emails.

Just a day before departure from Lagos to Heathrow, they changed the departure date to one day ahead, destroying all our plans and commitments. Please do not use this airline. Don’t say I didn’t warn you. Bunch of rubbish called airline.

I have used Rwandair more than one and I liked their service. This is why I kept going back. But my latest flight had issues, particularly to my bags.
On my way to London, one of the stands of the bag was broken.
Coming to Nairobi one of my bags was badly damaged. An indication of poor handling

Do not fly this airline, it is awful - they call themselves Dream of Africa, but it's more nightmare of Africa. I flew from London Heathrow to Lusaka via Kigali. They changed the aircraft from Heathrow, which was obsolete and on its last leg, from Bulgarian Airlines. Unable to recline the seats, barely any leg room, and did not provide any leg room, no Blanket provided, food was barely edible, no in-flight entertainment. On the return, they informed us that we have to wait at Kigali airport for 14 Hours instead of the four hours. No compensation provided. A total disgrace, fly with Rwanda Air at your peril

Had my flight cancelled back in February, and was compensated with a free flight for future use, I just needed to pay the taxes. 2 months later, and after chasing many unreplied to emails, Rwandair have agreed to my flight. I have paid the taxes, but now they are refusing to answer my emails or send the tickets! Beware as I really believe this is a scam. I have today made a complaint with Trading Standards to hopefully get this rectified. Never will I use Rwandair ever again, absolutely disgraceful customer service