⭐ 1 STAR
⭐ 1 STAR — EXTREMELY DISAPPOINTING EXPERIENCE WITH RUNBUGGY
As the owner of Transform Transport Inc., I am extremely disappointed with my experience working with RunBuggy as an auto transporter.
We completed and delivered vehicles on October 3, 2026, with the understanding that payment would be issued within 2–3 business days. Today is October 13, and we still have not received payment.
What makes this situation even more frustrating is the complete lack of communication and customer support.
Phone calls go unanswered. Messages receive no responses. The phone number provided to us for assistance goes directly to voicemail. There appears to be absolutely no reliable way to contact anyone regarding outstanding payments.
As a professional transportation company, we are responsible for paying our drivers, purchasing fuel, maintaining our equipment, carrying commercial insurance, and meeting our financial obligations. We fulfill our responsibilities by picking up and delivering vehicles as agreed. We expect the same level of professionalism and accountability from the companies we work with.
It is completely unacceptable for a transportation broker to expect carriers to perform services promptly while leaving them waiting for payment with no explanation and no way to reach anyone.
My biggest concern is not simply the delayed payment. It is the fact that RunBuggy has made it nearly impossible to communicate with anyone who can resolve the issue.
I am sharing my experience to make other independent transporters and trucking companies aware of the difficulties we have encountered.
My advice to other carriers: Proceed with caution when accepting loads through RunBuggy, particularly if you depend on timely payments and responsive customer service.
Based on my experience so far, I cannot recommend this company to other transporters.
Transform Transport Inc.

Risposta di RunBuggy







