I wanted to thank Jared and Austin for taking care of our needs suppling us over night with 3M adhesive. Our company is doing some extensive sealing tests trying custom sealing geometry and we needed... Leggi di più
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Scopri cosa dicono le persone
Always great service and well represented company, my dislikes are the moqs, the minimum free shipping has gone up from $99 to $249, and the wait times have seemed to get longer for us. We are a small... Leggi di più
L'azienda ha risposto
They take your charge card and then state the shipping charge will be added later. The tape was a total of $31.94. Go crazy and charge $20 shipping. Nope. The shipping charge for ordinary ground ship... Leggi di più
Ordered a 50ML tube of locktite that cost $28.00 and the size of an inch worm and was not given the shipping cost until after the product was shipped, that was my first mistake by not getting the cost... Leggi di più
Dettagli dell'azienda
- Fornitore di attrezzature industriali
- Fornitore di abrasivi
- Fornitore di attrezzature per l'edilizia
- Fornitore di apparecchiature elettriche
- Fornitore di attrezzature per fabbriche
- Fornitore di materiali di finitura
Informazioni fornite da varie fonti esterne
We are a Global Distributor of Industrial Supplies, founded in North America in 1954. With 50+ warehouse sites in the United States and Mexico and a vast team of product knowledge experts, we treat your business like our own. Our ability to maintain an extensive array of products produced by ISO 9001:2008 registered companies in combination with our purchasing and warehousing power allows us to ensure that we are able to stock what you need so you don't have to. Whether you’re an aerospace firm looking for cost savings, a transportation manufacturer searching for greater productivity, a medical industry representative searching for better quality products, or a general and electronic manufacturer studying new processes, we can help!
Informazioni di contatto
Corporate Headquarters: 1162 Sonora Court, 94086, Sunnyvale, Stati Uniti
- 877-774-8443
- rshughes.com
3,1
Nella media
719 recensioni
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Kyle at the Orlando store was very…
Kyle at the Orlando store was very helpful in finding me a product and getting the data information sheet that I needed.
18 ottobre 2023
Risposta di R.S. Hughes
We'll pass your feedback along to Kyle and his Team in Orlando! Thank you for your business Sheri!
R.S. Hughes Customer Solutions Team
Product was listed as in stock.
Product was listed as in stock.
After placing the order I received an email stating product is out of stock and now has a 8-week lead time.
6 novembre 2023
Risposta di R.S. Hughes
Hello Charles,
We apologize for the 8-week lead time on the product you ordered. We understand this is not the timeline you had anticipated and we are sorry for the inconvenience. If you are interested in initiating a return due to this delivery delay, please feel free to reach out to customersolutions@rshughes.com
Thank you,
R.S. Hughes Customer Solutions Team
I have yet to receive the order
I have yet to receive the order and I have to keep pulling up my order to find out the shipping date keeps changing.
6 novembre 2023
Risposta di R.S. Hughes
Anne,
We apologize for the delay. Your order has been shipped out and should arrive by November 13th. To respect your privacy we will email you your tracking number.
Thank you,
R.S. Hughes Customer Solutions Team
Risposta di R.S. Hughes
Thank you for leaving us a review Gary. We're happy that you are able to find what you need with us!
R.S. Hughes Customer Solutions Team
Fantastic company
I've been buying from RS Hughes for nearly 40yrs. I've never had a complaint. They have great prices on quality products. Many times they will break up a large case and sell a single item which is very nice, and the only company I know that does this. Shipping is fast and reasonable.
6 novembre 2023
Risposta di R.S. Hughes
Thank you Ron, it's our long term customers that keep us in business. We appreciate long term partnerships like yours, we're happy to have been working with you for so long. Glad to hear you're still satisfied with our service!
R.S. Hughes Customer Solutions Team
Easy and delivered as promied
6 novembre 2023
Risposta di R.S. Hughes
Thanks for the review Andrea! We appreciate your business.
R.S. Hughes Customer Solutions Team
Great company if your looking for industrial equipment
We usually buy industrial equipment that its not available in our country, they have great customer support and communication since you make the order.
3 novembre 2023
Risposta di R.S. Hughes
Thanks Moises! Glad to hear you're finding everything you need. Always happy to hear about our satisfied customers.
R.S. Hughes Customer Solutions
Still have not received product
Still have not received product. Fist bottle I received was out of code and was charged to much for delivery. Delivery charge was fixed but still have not received new product
2 novembre 2023
Risposta di R.S. Hughes
Hello Steve,
We apologize for the error in processing your initial order and are sorry to hear it was not fulfilled and shipped as expected. We understand the inconvenience this has caused you and regret the delay you have experienced in receiving your new product. We have contacted your local branch and will keep you informed as soon as we receive a status update on your new product.
Steve,
Dennis will be reaching out soon regarding your replacement order.
Thank you,
R.S. Hughes Customer Solutions Team
Quick checkout.
2 novembre 2023
Risposta di R.S. Hughes
Hello Terri,
Thanks for the review! Glad you enjoyed the quick checkout process.
R.S. Hughes Customer Solutions Team
Good price and personal service
Ordering online is easy and friendly local customer service is available if needed. A pleasant purchasing experience.
1 novembre 2023
Risposta di R.S. Hughes
Hello Hank,
We are happy ordering online at rshughes.com was easy for you! Your local branch is always ready to provide you with the product expertise you may need. Thank you for sharing your experience.
R.S. Hughes Customer Solutions Team
Why did it take 5 days for the product…
Why did it take 5 days for the product to ship and it came from Detroit which took another 4 days to get to FL. Then the product was not packaged correctly and it was delivered damaged. This was a terrible experience.
31 ottobre 2023
Risposta di R.S. Hughes
Hello Gary,
We sincerely apologize for the 5-day delay in shipping your product, followed by an additional 4 days for it to reach Florida. While we strive to maintain optimal inventory levels, there are instances where we source products from different warehouses to fulfill orders. We deeply regret any inconvenience caused and are sorry for the packaging issue you encountered. Your feedback is important to us, and we will relay it to your local branch. We are truly sorry for this unpleasant experience you have had. If you would like to initiate the return process please email customersolutions@rshughes.com.
R.S. Hughes Customer Solutions Team
Using the online ordering account was…
Using the online ordering account was quick and easy.
30 ottobre 2023
Risposta di R.S. Hughes
Hello Ken,
Thank you for the review! We are glad that our online ordering process was quick and easy for you. Thank you for your business! If you ever need assistance please do not hesitate to reach out.
R.S. Hughes Customer Solutions Team
Company stays on top of what we need…
Company stays on top of what we need and promptly provides us with order acknowledgements along with lead-times. Nadine especially is extremely helpful and so attentive to our needs.
30 ottobre 2023
Risposta di R.S. Hughes
Hello Maria,
We are so glad to hear your local branch and Nadine provide excellent customer service! Thank you for the review. We value your business and appreciate the positive feedback.
R.S. Hughes Customer Solutions Team
Delivery deceit
Website said delivery was 1-2 weeks, then after buying, changed yo 2 months. Bait and switch is NOT cool for me and my business.
30 ottobre 2023
Risposta di R.S. Hughes
Hello Gary,
We apologize for the change in the estimated delivery date after you placed your order. These changes can occur due to various factors, such as inventory and vendor issues. We regret any inconvenience this may have caused and will forward this matter to our internal digital team. Thank you for the feedback.
R.S. Hughes Customer Solutions Team
Timely service
Timely service, my package arrived and I urgently needed it. Great communication.
30 ottobre 2023
Risposta di R.S. Hughes
Hello Mark,
Thank you for sharing your latest R.S. Hughes purchase experience! We are glad you received your package in a timely manner. We appreciate your business!
R.S. Hughes Customer Solutions
Risposta di R.S. Hughes
Hello Nicole,
Thank you for the review! It is nice to learn that your order process was quick and easy.
R.S. Hughes Customer Solutions Team
Great customer service.
30 ottobre 2023
Risposta di R.S. Hughes
Hello Scott,
Thank you for the review! Our priority is to provide excellent customer service. We look forward to your future business.
R.S. Hughes Customer Solutions Team
Have not recieved my order!!!
27 ottobre 2023
Risposta di R.S. Hughes
Hello Vaughn,
We apologize for the delay in delivering your order and any communication gaps on our part. We have contacted your local branch, and it seems our vendor will receive the product within the next 5-7 business days. Once your product has been received, shipping it out will be your branche's top priority.
Thank you,
R.S. Hughes Customer Solutions Team
I was charged $185 dollars shipping for…
I was charged $185 dollars shipping for $39 dollars of product. I ordered two syringes of solder paste which was under half a pound. You couldn't tell me what the shipping charge was going to be in advance. If I knew that it was that outrageous, I wouldn't have proceeded with the order. Never again!
2 ottobre 2023
Risposta di R.S. Hughes
Hello,
We are sorry for any inconvenience caused by not informing you about the shipping expenses associated with your order. After contacting your local branch, it appears that your product required special handling and international shipping. We intend to contact your local branch and share this experience with our team in order to enhance our processes. If you have any additional feedback or concerns please reach out to customersolutions@rshughes.com.
R.S. Hughes Customer Solutions Team
Order processing
I placed an order at 9:30am and received confirmation of the order and was told I would be contacted when the order was ready for pickup. The following day I called in the afternoon and was told that my order would be pulled and my driver could pick it up within the hour. That meant it took almost 30 hours to get my order. We have been a customer for over 20 years and this is not the way we have been treated in the past. It appears though that this is becoming more of the norm and that is not ok.
27 ottobre 2023
Risposta di R.S. Hughes
Hello CWS,
We regret the most recent purchase experience you had. We acknowledge that it took 30 hours to process your order, and we sincerely apologize for any inconvenience this may have caused to your business. We understand that this is not the level of customer service you are accustomed to. Your feedback is important to us, and we will relay it to both your local branch and our internal team.
Thank you,
R.S. Hughes Customer Solutions Team
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