The Royal Kennel Club Recensioni 

1891
TrustScore 4.5 su 5

4,6

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Valutata 4 stelle su 5

I spoken to Liv who was patient and very helpful.My registration was handled smoothly however I had hoped to enable the 5 week puppy insurance. Once again Liv was extremely helpful , the department li... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Fantastic experience Ella was very patient and helpful. Guided me through the the change of ownership online as I was having problems with and made clear with her instructions. So big thank you from... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Ella was incredibly helpful and thorough in resolving problems that had made it impossible to complete paperwork online, caused by website tech issues An absolute pleasure to talk to her. Thank you

L'azienda ha risposto

Valutata 5 stelle su 5

The registration form (form 8) would not work on line. Telephone answered in about 8 minutes by Olivia. She was pleasant, calm, patient, understanding and very professional. There was a history of is... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Organizzazione per la protezione degli animali

Scritti dall'azienda

We are the largest organisation in the UK devoted to dog health, welfare and training. Our objective is to make a positive difference to dogs and their owners. We run the UK's largest registration database for pedigree dogs and an activity register for crossbreed dogs.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

2K recensioni

5 stelle
4 stelle
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Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 82% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

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4,6

Tutte le recensioni

(1891)

143 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Very professional and quickly sorted

Ella was very professional a nd sorted my issue with no problem. A Credit to the organisation.

26 giugno 2026
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Risposta di The Royal Kennel Club

Thank you very much for your review. We appreciate the time taken.

Valutata 5 stelle su 5

Ella was so helpful

Ella was so helpful. Nothing was a problem.

25 giugno 2026
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Risposta di The Royal Kennel Club

Thank you very much for your review.

Valutata 4 stelle su 5

staff are great and do a good job

staff are great and do a good job - not enough of them though - and the certificates being sent out wrong etc could save a lot of issues in the first place - please sort out the system and get people who understand dog showing in the building - not just generic staff.

23 giugno 2026
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Risposta di The Royal Kennel Club

Thank you for you review and your valuable feedback.

We are actively working on recruitment of staff and service performance issues.

Many of our staff are involved in the dog world but we believe that a diverse range of people allow us to give great customer service to all of our customers.

Valutata 5 stelle su 5

Change of ownership

Gloria was amazing she did change of ownership of my new pup all over the phone which made things so much easier for me,explained everything clearly to me.
Thanks Gloria ❤

23 giugno 2026
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Risposta di The Royal Kennel Club

Thank you for your review; we really appreciate all the time taken.

Valutata 5 stelle su 5

Speaking with the Marie helped me look…

Speaking with the Marie helped me understand what I needed to do, she was Very calm and helpful. I was so pleased to have phoned to get the assistance I needed with the application. And ended up with a discount at the same time. Thank you Marie

22 giugno 2026
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Risposta di The Royal Kennel Club

Thank you for your review. We really appreciate your valuable feedback.

Valutata 5 stelle su 5

Marie knows her business

Marie helped me the first time and was extremely helpful. Sadly call wait on KC cost me 112.00 usa in phone charges

I was fortunate to not wait as long this time. I had emailed a week ago for help and got no response so I called again.

I got Marie thank goodness! She knows her business and process and steered me a different direction to get me what I needed and offered tips and suggestions for other transactions I will be needing.

Our AKC here is not near as knowledgeable and I have to tell you customer experience is everything and she has the skills and knowledge of her work and excellent customer service!

Nicely done Marie!

19 giugno 2026
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Risposta di The Royal Kennel Club

Thank you very much for your review, we are so pleased that Marie could help you so thoroughly. We are very sorry that you have experienced significant call wait times in the past.

Valutata 5 stelle su 5

Marie was excellent in customer…

Marie was excellent in customer services and solved my query straight away. Wonderful to be able to call a real human and to receive first class assistance

19 giugno 2026
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Risposta di The Royal Kennel Club

Thank you for your review.

Valutata 5 stelle su 5

Marvellous Marie

I spoke to Marie, who was very helpful, informative and patient.

15 giugno 2026
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Risposta di The Royal Kennel Club

Thank you for leaving your review, we really appreciate it.

Valutata 5 stelle su 5

Gary was amazing

Gary was amazing. Extremely informative, patient and professional. I would have no hesitation in recommending the Royal Kennel Club on the basis of this excellent service. Thank you Gary

15 giugno 2026
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Risposta di The Royal Kennel Club

Thank you so much for leaving a review for Gary, we're so glad he was able to help.

Valutata 5 stelle su 5

The registration form (form 8) well dealt with

The registration form (form 8) would not work on line. Telephone answered in about 8 minutes by Olivia. She was pleasant, calm, patient, understanding and very professional. There was a history of issues on the KC web site with two joint accounts together with a third that had not been resolved. This complicated matters but Olivia sorted it all out and my initial enquiry was addressed with the registration completed. Olivia was a credit to the KC.
(p.s. the telephone on hold music is 'bluesy', calming and much better than others).

15 giugno 2026
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Risposta di The Royal Kennel Club

Thank you so much for your review, we will be sure to share your feedback with Olivia.

Thank you so much for the review of our hold music also, we're very glad you enjoyed it.

Valutata 5 stelle su 5

Maria was lovely and so easy to talk…

Maria was lovely and so easy to talk too. So helpful and knowledgeable and helped me in so many more ways than I had called up for initially. She guided me to different areas of how the kennel club can help and to advice that will benefit myself and my young litter so much. I have NEVER had a bad experience or phone conversation with any1 at the kennel club. I really can't compliment them enough. As a 1st time breeder I am still learning and they have been so helpful

15 giugno 2026
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Risposta di The Royal Kennel Club

Thank you so much for your review, we really appreciate the time taken and will be sure to pass on your feedback to Marie.

Valutata 5 stelle su 5

Ella was extremely helpful and resolved my issue

Ella was extremely helpful and resolved registering my litter over the phone . I had followed the KC advice on timings for registering my litter but this potentially meant the litter wouldn’t be registered by the time they left me . Not ideal !!!

12 giugno 2026
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Risposta di The Royal Kennel Club

Thank you for taking the time to leave us a review, we appreciate this.

Valutata 5 stelle su 5

Great experience

Great experience got what I needed after a call with Taylor helped me out a lot thank you!

11 giugno 2026
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Risposta di The Royal Kennel Club

Thank you for your review, we appreciate it.

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