The Royal Kennel Club Recensioni 

1895
TrustScore 4.5 su 5

4,6

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Valutata 5 stelle su 5

Fantastic experience Ella was very patient and helpful. Guided me through the the change of ownership online as I was having problems with and made clear with her instructions. So big thank you from... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

I spoken to Liv who was patient and very helpful.My registration was handled smoothly however I had hoped to enable the 5 week puppy insurance. Once again Liv was extremely helpful , the department li... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The registration form (form 8) would not work on line. Telephone answered in about 8 minutes by Olivia. She was pleasant, calm, patient, understanding and very professional. There was a history of is... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The assistant could not have been more helpful. She resolved the problems I was having and guided me through registering my puppies.

Dettagli dell'azienda

  1. Organizzazione per la protezione degli animali

Scritti dall'azienda

We are the largest organisation in the UK devoted to dog health, welfare and training. Our objective is to make a positive difference to dogs and their owners. We run the UK's largest registration database for pedigree dogs and an activity register for crossbreed dogs.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

2K recensioni

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Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 77% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,6

Tutte le recensioni

(1895)

147 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

Natalie did a great job.

Natalie did a great job.

The wait in the phone was too long…

28 maggio 2025
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Risposta di The Royal Kennel Club

Thank you for your review. We apologise if you feel the wait to answer your call was too long.

Valutata 5 stelle su 5

Charlotte was wonderful and talked me…

Charlotte was wonderful and talked me through the whole process! After the computer kept timing me out.

Charlotte you are a real gem. Thanks so much!!

20 maggio 2025
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Risposta di The Royal Kennel Club

Thank you very much for your review. We appreciate your feedback.

Valutata 5 stelle su 5

Excellent telephone service

Fantastic assistance over the phone, Natalie was able to make the amendments needed to change a dogs details after the original owner used the wrong form.

14 maggio 2025
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Risposta di The Royal Kennel Club

Thank you for your review, we really appreciate it.

Valutata 1 stelle su 5

SLOW, and behind in terms of DNA technology…

Phoned today to get in touch regarding my Pedigree Poodles paperwork. I was told that without some missing papers from one parent that I could not register my dog with the KC (UK). The only way for me to do this would be to contact the original breeder whose number is no longer in use. Despite having my dogs DNA tested with certificates of 100% purebred status and additional vet verification of breed standards. I decided to opt for another Kennel Club and also for the purpose of registering any future litters I intend to have.
Despite the aforementioned it was tedious to get through on the line with many, many different options often looping back through if unfamiliar to the service.
They also could not use his DNA profile to link his family “papers” or his place in the line…
All in all I’d say there loss, to the extend
of any future DNA’s will not be carried out using them or their affiliates. I spend a lot on tests with over 300 tests on one of my pets. I will also use another provider to register any future litters.

I feel and also from what I’ve seen written on line this place is falling to the wayside, everything typed/written to the extent that it could hold more weight than an actual DNA test carried out in a professional lab via scientists. Technologically speaking this place is light years behind and they are losing out on customers far and wide.

12 maggio 2025
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Risposta di The Royal Kennel Club

Thank you for your review. We are sorry that you have suffered delays in your registrations; if you would like to get in touch for someone to look into this for you please use our Help Centre https://www.thekennelclub.org.uk/about-us/help-centre/help-centre-health-and-welfare/

Valutata 5 stelle su 5

Kennel Club Polite & Professional

Kennel Club
Staff always extremely polite and very professional.
I'll recommend Kennel Club without any type of doubts.
5 Star

12 maggio 2025
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Risposta di The Royal Kennel Club

Thank you for your review. We appreciate the time taken.

Valutata 5 stelle su 5

Excellent service.

I have had excellent help with my online litter registration from Gloria, who was very patient, and nothing was too much trouble.

9 maggio 2025
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Risposta di The Royal Kennel Club

Thank you for your feedback

Valutata 5 stelle su 5

Speedy response and solution to my issue

My issue was dealt with in a courteous professional manner.
I was made to feel valued by the member of staff who dealt with my query
The member of staff created a solution to my issue in a swift and efficient manner
I was really pleased with the experience and my confidence in the Kennel Club has greatly increased

8 maggio 2025
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Risposta di The Royal Kennel Club

Thank you very much for taking the time to leave us a review.

Valutata 5 stelle su 5

Other than the long automated intro

Other than the long automated intro, Amanda who dealt with my enquiry was very helpful and speedy and offered a very positive outcome to my query.

8 maggio 2025
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Risposta di The Royal Kennel Club

Thank you for your feedback.

Valutata 5 stelle su 5

Liv was really helpful in explaining…

Liv was really helpful in explaining steps I needed to take to register my litter and what forms I needed to complete in order to add my affix as the breeder, made a stressful time easier for me and I'm grateful for her help :)

6 maggio 2025
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Risposta di The Royal Kennel Club

Thank you for your review it is much appreciated.

Valutata 5 stelle su 5

Registering a puppy

Unsuccessful attempt to add kennel name to puppy I have bred via website. A quick phone call to Gloria in registrations and it was resolved instantly. Gloria’s service and friendly attitude was delightful.

2 maggio 2025
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Risposta di The Royal Kennel Club

Thank you for your review, we appreciate the time taken.

Valutata 5 stelle su 5

Changing kennel names

Very helpful and went above and beyond what I needed done. Thanks Amanda.

1 maggio 2025
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Risposta di The Royal Kennel Club

Thank you for your review.

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