The tracking information was a little glitchy, but my order arrived quickly. Because of the glitchy tracking info, I contacted customer service by email and received a prompt reply. I give them a thum... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Well, I’m totally satisfied and pleasantly surprised. You really don’t know what to expect with online shopping, especially with liquor. Unbelievable selection and reasonable prices. Very quick turnar... Leggi di più
L'azienda ha risposto
I've ordered from Royal Batch on multiple occasions without issue. One time they were out-of-stock on a sale item (I imagine they go quickly) and I was notified quickly and we updated the order. I u... Leggi di più
The Shipping and Tracking process was Flawed. Took way longer than they projected on their site. It was over 2 weeks (20 days) from payment to Receive My Order. I tried to check the shipping status b... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
We strive to deliver you luxurious liquors and wines at any moment. We work to deliver the orders of our customers in a swift manner. On top of that, our website provides premium engraving services that will create the perfect gifts for your loved ones
Informazioni di contatto
Stati Uniti
- royalbatch.com
4,0
Molto buono
51 recensioni
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Product I never received and got charged
I ordered and got the delivery in a fairly reasonable time. I got UPS notice and was home for it. They came over an hour early when I wasn’t there. Tried to change the delivery to pick up at UPS. Couldn’t get the site to allow it. The third attempt was when I was home all day. They never came and sent an email that they would deliver a week later. I went to UPS to try to pick it up. They told me they sent it back even though the email said it would be delivered later. I emailed Royal Batch with the details. They said I had to pay the delivery again both directions. $56 for a $200 order. I sent them all the UPS emails and that I have a Ring door bell camera for evidence. Their response is sorry we can’t dispute UPS. I will never order from them again. I now turn the evidence in to my credit card.
Yes they offed me a $15 discount and I will have to pay $40. I have provided proof that I was here and UPS changed the dates and then shipped it back saying they came. Yet they will not take the evidence which includes the email from UPS changing the date. Telling me they have no way to question UPS and their decision if final because of that.
31 maggio 2023
Non scritta su invito
Risposta di Royal Batch
We greatly value this honest review. Mr. Stephen's order qualified for our Free Shipping promotion, and we provided him with the tracking details two days after placing the order when it was shipped out.
As our packages require an adult signature, UPS made three unsuccessful attempts to deliver the package to Mr. Stephen. According to the UPS report, the reason stated was "The receiver was not available for delivery." As per their standard procedure, UPS decided to return the package to the sender.
In response to Mr. Stephen's request, we were pleased to receive his request to reship the package to an alternate address to ensure its successful delivery. However, as outlined in our website policy here (https://www.royalbatch.com/faq), it is the customer's responsibility to receive the package. In the event that the carrier is unable to reach the customer, we are obliged to charge for the return fees as well as the reshipping fees, which are billed to our account by UPS.
Despite these circumstances, we made a goodwill gesture by offering Mr. Stephen a reasonable discount if he chooses to proceed with the reshipment, aiming to secure his satisfaction.
Thank you
Royal Batch Team
Outstanding customer support!
They have the best selections. Prices of some items might be a little higher than others, however, their customer support provides excellent service and that is what I like the most about Royal Batch. They can even send you special coupons if you emailed them.
2 marzo 2023
Non scritta su invito
Amazing deals and coupons
They have amazing deals and coupons. I contacted them to check the availability of a very expensive item and they were able to source it for me with a discounted price. I took 2 days to ship it and 4 days in transit. I am very happy to find this website
13 febbraio 2023
Non scritta su invito
Excellent customer support and prices
I had to order several engraved bottles for my company's staff. Their customer service provided quick and professional assistance to finish the engraving the way I liked. I enjoy my shopping experience with Royal Batch and will definitely come back
3 febbraio 2023
Non scritta su invito
5 star customer support
I placed an order for five bottles, two of which were difficult to obtain. To my surprise, the customer support team at Royal Batch was able to procure them for me after I reached out to them via email. The most impressive part was that I obtained them at a lower price than any other source.
13 febbraio 2023
Non scritta su invito
Delivery was faster than expected
Delivery was faster than expected, I ordered an engraved bottle and it looks very lovely. Great service overall that I plan to use again.
18 gennaio 2023
Non scritta su invito
Great alcohol for prices that are lower…
Great alcohol for prices that are lower than anywhere else I looked.
9 febbraio 2023
Non scritta su invito
bad experience with shipping and very…
bad experience with shipping and very long delays. Their CS team is not responding for more than a week. I made a mistake trying to save 2 bucks and it costed me so much more not going with a reputable website. I would not be shopping from here again and hopefully i get my refund from my bank because their CS team wont return my money
8 dicembre 2022
Non scritta su invito
Risposta di Royal Batch
We apologize, Michael, for the delay in our response to your post. Due to an error in our notification settings for customer reviews, we were unable to promptly address your concerns. Upon reviewing our records, we have only found one order associated with your name that was placed on February 3rd, 2022. This particular order, which included engraving services, was successfully delivered to your address in AL on February 14th, 2022, and was dispatched from our fulfillment center in California.
We would appreciate it if you could provide us with the order number of the other order you experienced an issue with. We take pride in our commitment to prompt customer service and aim to respond to all customer inquiries within 24 hours. Additionally, we offer refunds for orders that cannot be delivered or if a customer chooses to cancel their order.
Satisfied
Product was received in a timely manner with no problems.
11 maggio 2022
Non scritta su invito
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.