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3,8
10 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Unit DOA - first a new charger, and now no response from customer support. Paying that much for a device and then no response is Really poor service!!!!
Giving them week, and then fill in the chargeback.
unit didn't work, support stonewalled me for over a week with some internal review process they wouldn't even give me a timeline for
The product had a mechanical issue within the first days of use, and the rootique team solved it very quick and diligently. Great customer service.
Everything about this company is good
They replaced my defective product. I now trust this company. Product is great.
I had an issue with my device and reached out to customer service for support. Lexie was extremely helpful and assisted me with my issue. She was very responsive, knowledgeable, and went above and beyond to make sure everything was taken care of.
I really appreciate the level of customer service I received and couldn’t have asked for a better experience. Thank you so much, Lexie, for all your help!
Started out as a bad experience because the device was not misting 60% of the time. However, Lexi from Rootique was very helpful and helped me troubleshoot the device so now it works 90% of the time even when not it's probably just too little liquid in the tank or in general it is just the limitation of such innovative design. I highly recommend this device if you are a daily minoxidil or other hair serum user. The only nitpick is I hope they have an easily swappable tank that can hold a few different tonics/serums without having to clean the previous liquid when switching to a second one. (Again could be design limitation) if you're using this primarily with one tonic, this is a game changer. I'm keeping this for minoxidil only going forward and perhaps can get a 2nd one for my other tonic (now using cheap temu applicators) cause it can get expensive. Overall, I'm sure as the design matures, this will single handle be the most convenient device for serum application, making twice a day minoxidil application a breeze.
Great product! Had issues with a manufacturing defect a few months after purchase, however, after reach out—I had the pleasure of being helped by the Rootique Customer Support team and everything got sorted quickly. I received a new unit, at no additional cost and it works great!
Device works as advertised and customer service is kind and helpful
It was a great device and good customer service
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