Rodd & Gunn Recensioni 

**Disappointing customer service and handling of a duplicate order**
I am disappointed with my experience with Rodd & Gunn. I ordered a shirt and a jacket, but my order was duplicated by mistake, resulting in two payments of £184 each, totalling £368.

I contacted customer service to explain the situation, but the response was simply that I needed to return the duplicate items before receiving my refund. One of the parcels has still not arrived, despite the tracking information showing that both packages have been delivered.

Although the replies have been polite, I feel that my concerns have not been properly addressed and that no practical solution has been offered. I have been left to deal with the inconvenience of returning items I never intended to order twice, while waiting for my money to be refunded.

I understand that returns need to be processed, but I would have appreciated more proactive assistance and a more customer-focused approach, particularly as the duplicate order was not my mistake.

Unfortunately, this experience has left me disappointed with the customer service I received. I hope Rodd & Gunn will review how situations like this are handled and provide customers with more practical support when errors occur.

This was on their website purchase.

I HAVE SEVERAL ROD AND GUN TOPS , AND JEANS . THE MUSTARD COLOURED ALTON AVE 1/4 ZIP . IS TOTAL RUBBISH . ONLY HAD IT A FEW MONTHS , COLOUR HAS FADED , AND ITS OUT OF SHAPE . ONLY FIT FOR A DUSTER. QUALITY HAS GONE DOWN HILL . NOT A GOOD BRAND ANYMORE . JOHN LEWIS SHOULD STOP SELLING ROD AND GUN CLOTHING .

I went in to the Bluewater Store and was welcomed by Luke. I had visited John Lewis and found a jacket which they did not have in my size. Like found me the same jacket in a different colour and tracked one down for me. Its arriving on Wednesday. I also bought some trainers and two t-shirts which I did not go in to buy. Thanks so much to Luke. Great customer service and I am really impressed with the quality of the clothing especially the 2 year guarantee.
Being someone with a longer body and wide feet I will definitely be coming back to Bluewater again.

Order CA0000061098. I didn't receive the order and they refused to refund me.

I purchased two pairs of Rodd and Gunn jeans from Myer at highpoint west a few months ago.
I realised recently that one leg from one pair was approximately 1cm larger in circumference than the other.
I returned them to the store today without a receipt as I don’t keep receipts for months.
I showed the shop assistant who told me the Rodd and Gunn rep was in the store and would be able to assist.
The rep acknowledged that the jeans were faulty but without a receipt she couldn’t help me!.
I mean it’s an Rodd and Gunn pair of jeans and they are faulty!! I was also told I could supply a bank statement . The manager at Myer also wouldn’t help.
I did look up my statements when I got home and there was a Myer charge for just over $500 at Myer about the time I think I bought them which is most likely this transaction but it doesn’t actually specify what the charge was made up of.
I contemplated going back with the statement but the thought of jumping through more hoops didn’t appeal. So no more Rodd and Gunn jeans for me and no more shopping at Myer either …

Unable to buy some Rodd &Gunn shorts I saw on the Marks & Spencer website - they were in stock - they could be ordered and collected tomorrow - but the item does NOT tell you in inches/cm what the waist sizes are for any of its shorts! Say you select XL but want to see the waist range - doesn't show. Then you see "Size guide" - but this is simply a table of waist sizes with NO correlation to whether that is a S, M, L, XL or whatever. So could not buy because of such a basic customer journey obstacle.

Was offered a interview with Sam I’m guessing was a area manager, who seemed keen to meet with his manager regional manager called Suzie, day before meeting with her they changed the time twice to meet for final interview which is already made arrangements to change. Then said want to change again as Suzie was busy, no contact after that even after following up with them now message. I’d avoid working with them as clearly don’t prioritise candidates and like to waste peoples time.

After wearing rodd and gunn for years, i wont be buying again. When holding the same items againts items brought a couple years ago the drop in quality is distinct. The whites tees have pinch points around the neck and wearing them now feels like im in a wet t shirt competition they are so thin and see through. Quite sad really.

I have very bad experience with Rod & Gunn clothes. I bought two tops and after two or three washes they look like rags. Very poor quality and not worth for the price at all

I was impressed with the quality of the item I purchased. However, when one of the socks unraveled at the top they did not follow through on their 2 year guarantee as they said socks have more wear and tear, something I do not see in their website. I wanted to like this brand, but now I’ve lost trust.

I visited Rodd and Gunn DFO in BNE on 19 June and bought a few items for my son - 2 long sleeve shorts and a pair of chinos. I had the very best of service by a delightful ? Store manager - a lady who rocks a great 1950's style. She was so helpful and delightful. A month later on our travels we changed the pants. Again, the best customer service. I will shop there again and again. My whole family are clay pigeon shooters and we have had Gun Dogs all our lives. We love your quality brand. Thank you for the wonderful service at DFO Brisbane. ANNA CARY

I paid $300.00 for jumper “Golders Knit” after wearing it twice it’s shedding wool. After taking back to store they acknowledge there is a fault with product they offered to replace it, however since the stock is not available they’re refusing to refund or address the issue. After wasting enormous amount of time visiting the Chermside QLD store, calling customer care line and sending half a dozen emails I’ve got no where. The only solution they’ve “use a comb and it’s a pilling issue.” I don’t know why they offer 2 years warranty when they don’t even want to fix the issue. My response “no one told me to use a comb every few days.” How stupid can you be to ask a customer to spend time to take care of garment? If it needs to be combed than be up front. I’ll never buy anything again. After buying several products one would think if there is an issue with an expensive product and you’ve warranty you should take care of your customer. You should also see the attitude and the response of their sale rep in store. One minute he was saying “you could possibly get something else.” Than no we might replace it” than no we don’t have it.” It’s ridiculous. I’ll go to consumer affairs.

Just got a fantastic hopsack teal jacket on sale also.
Required sleeve shortening. However is a great fit and great comfort even on not days!!!

Bought a shirt from Rodd and Gunn, not happy with the comfort of it, washed it a couple of times, still did not feel right, took it back to the Sorrento shop, thinking this would not go down well, but to my surprise, the support and help were incredible, the ladies who looked after me were great, their knowledge was understanding to my problem i said i would not want to replace the shirt but i would take a credit they said thats ok we want you to feel good about the out come, the staff where amazing wish their was more of this around so help full when looking for cloths that will be the first place i go to. cheers Bob

Bought a pair of Rodd and Gunn great looking shoes at Martin Patrick 3. Have only worn them several times and they have never been subject to any type of moisture. The left shoe leather where the laces go through starter pulling apart. It looks like a bad piece of material. When I brought them back to be replaced they did not have a replacement pair to exchange. I was told to bring them to a repair shop and the repair shop told me it would cost more than a new pair would cost.
This was over several years ago and I now needed a new pair again. I liked the style and color of this pair.
All there is to order a new pair is the size 43 under the tongue and the Rodd and Gunn on the insoles.
Not at all happy with this brand of shoe and the retailer.6/6

I had an issue with a pair of denim jeans. Returned them ) by post ) to the Conduit St store and received a great repair job free of any charges
Fab service- no issues. Impressive

Bought a jumper as a Christmas present for my brother-in-law and after two light wears over three months (obviously only being worn for special occasions) the jumper has developed a hole under the armpit. Absolutely disgusting quality for a jumper that cost £99!
Tried to contact customer services but had no response so they obviously don't want to know!
Do not recommend! Avoid at all costs!

Just bought a Marlane Lounge Blue Men’s Jacket - great Italian material and fit - from Nordstrom’s here
in Marin County, US.

I visited the Rodd & Gunn store in Riccarton Mall intending to purchase polo shirts for my husband. Unfortunately, I was not acknowledged when I entered the store, and after spending some time looking through the polos for the right size without assistance, I left without making a purchase.

I then chose to buy the polos online and placed an order for four polo shirts on 28/11/25. One polo was delivered on 8/12/25, however the remaining three did not arrive. I emailed Rodd & Gunn on 10/12/25 to ask whether the items had been shipped separately but received no response. I followed up again on 19/12/25 and still did not hear back.

On 08/01/26, I contacted customer services by phone and was informed that the email address I had been using was not monitored, although I had received no notification advising this. On 13/01/26, customer service confirmed that the remaining polos had been sent. It remains unclear why they were not delivered initially or why they were missed.

While I did receive an apology for the delayed response, there was no clear ownership taken for the error with my order. Overall, the experience was disappointing both in-store and online.

Surprised at the negative reviews. I went to their York (UK) store today to ask if they'd exchange a shirt - wrong size - and they couldn't have been more helpful, especially as it had been bought for me in Australia. No quibble just great service.