I wanted wine from a particular South African estate. Robertsons had one varietal at a sensible price but not my favourite merlot. I contacted Jamie to see if they could get it before Christmas, who t... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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You emailed to say you have more stock arriving this week. It’s Friday night and I haven’t been notified if the stock has arrived , let alone my order processed UPDATE: I was contacted very late on... Leggi di più
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Easy ordering process with the knowledge via a checking email that the product was in stock. Excellent wine and was well packaged. Struggled with the tracking process via shop and so was expecting d... Leggi di più
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Amazing service. I ordered 6 bottles of Passo del sud (the price was the best I'd found online). Once the order was placed, I received an email asking was I available the following afternoon, betw... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
We're an independent small family Wine Merchant in the United Kingdom. Started by David Robertson, a 40 year veteran of the wine trade, and his son Jamie. Our passion drives us to find those gems that do not cost you an arm and a leg. While providing a service to our customers that is far more personable and grounded than any large company with shareholders can offer.
Informazioni di contatto
Seaham, Regno Unito
- jamie@robertsonwines.co.uk
- robertsonwines.co.uk
4,8
Eccellente
117 recensioni
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Come questa azienda usa Trustpilot
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Efficient friendly service
1 agosto 2023
Risposta di Robertson Wines
Thank you very much Colin for the feedback and great review. Hope to see you order again soon! Enjoy.
Easy and prompt service
5 luglio 2023
Risposta di Robertson Wines
Thank you Antonio. Is there anything better we could have done for you?
No Customer Service
Ordered Pino G Blush - Blush detailed on the invoice but Rose sent . Tried to contact the company via email and social as no contact numbers provided. Been a week now and no response - no customer service - obviously won’t be using again.
29 giugno 2023
Risposta di Robertson Wines
Hello there. We provide contact details on our website under the help section. Both phone numbers and email addresses provided. I am sorry you have been unable to contact us. We can also confirm we sent what was ordered. Cortefresca Pinot Grigio Blush was indeed dispatched, which is a Rosé.
Update: The customer was offered a generous resolution if they did not like the wine. We did not hear back so assumed they ended up being satisfied.
Easy to order
Easy to order, delivered quickly and packaging secure with no breakages. Would definitely order again from here.
25 giugno 2023
Risposta di Robertson Wines
Thank you ever so much Tracey for the kind review. We appreciate it greatly.
Brilliant service and communication!
29 maggio 2023
Risposta di Robertson Wines
Your business is always appreciated Grace!
Great service from Robertson wines
Great service from Robertson wines. Quick delivery and rely well packed.
19 agosto 2022
Risposta di Robertson Wines
Thank you very much for your feedback Mark. Enjoy!
Fantastic order again
Fantastic order again, informative on selection of wine, very friendly, quick delivery. Will definitely recommend to anyone.
4 giugno 2022
Risposta di Robertson Wines
Hello Mr. Urquhart! Thank you for the kind words and we are very happy to hear you are pleased with our wine selection and service!
A distinctive Chilean white, and more
I came a cross a distinctive white from Chile and made a note of the name. RobertsonWines had it in stock at a favourable price, so I ordered half a dozen, plus some easy-drinking reds (from Chile and Argentina). Promptly delivered.
16 aprile 2022
Risposta di Robertson Wines
Hello there! Thank you so much for your feedback we really appreciate it. I hope they all go down well!
No criticisms on your customer service…
No criticisms on your customer service or the wine. The reason for only 3 stars is the postage and packing costs which I consider to be unfortunate and punitive.
D J Romans
13 aprile 2022
Risposta di Robertson Wines
Hello Mr Romans, we appreciate the feedback. I am sorry you feel that way about the shipping costs. We have had to raise this after the pandemic due to our costs going up and our packaging standard being raised. We will take this into account going forward and see if it might be possible to be lowered in the future.
Risposta di Robertson Wines
Thank you ever so much Maria. We really appreciate the review and rating.
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