La merce devo ancora vederla è 2 giorni…
La merce devo ancora vederla è 2 giorni che la dhl dice pacco in consegna..... ma il pacco non arriva inoltre non si riesce a vontattare sia nella chat vhebparlabsolo inglese che nel telefono........sono ancora qui in attesa e speriamo bene
Risposta di ROBERT ELECTRONICS
Dear Customer,
Thank you for your feedback. We completely understand your frustration when a local carrier, such as DHL, experiences delays during the final "out for delivery" stage. Unfortunately, once the package is handed over to the local courier for final routing, their daily delivery schedules are outside of our direct control.
However, upon reviewing your official DHL tracking information (Tracking: CP042319550DE), we see that your package has now been successfully delivered to you.
Regarding our customer service: as an international company, our live chat and primary support channels operate in English to efficiently assist a global customer base. However, we are always ready and available to help via email at sales@robertelectronics.com
We are glad that your order has safely arrived despite the courier's delay. Should you need any technical assistance with your item, please feel free to reach out to us directly.
Best regards,
Customer Support Team