Rileyridge Recensioni 

This site is a scam. I ordered a pair of men’s shoes on December 24, 2025. They gave yet to be delivered. I was just told at the post office that the tracking number they gave me is fake and not real. I have emailed this company several times for a refund on the pair of missing shoes. I have emailed them several times and received AI responses telling me to go to the post office. I want a refund, but I don’t believe this is a legitimate business at all.

Bought a "Utility Jacket" for my son for Christmas, and it all went south from there. I understand shipping at Christmas time is crazy. But I ordered this jacket December 10, and it didn't arrive until mid January. The tracking option was just a joke. Once we finally got the jacket in, I knew immediately we were going to return it. My husband and son are very accustomed to hard work outside. This "Utility Jacket" was designed by someone sitting at a desk in heat/ac working a 9-5 job, who decided to rough it by creating a "Utility Jacket". Yea I could have reread the item description and maybe figured this out, but when the name doesn't match what you get....The material was thin and would have torn very easily. The lining was not very thick, zipper sticks and requires more attention than needed just to zip up a jacket. My husband and son both laughed at this jacket.

As for returning it, that was a goose chase. I had to email them to request a return, and even still they wanted to only refund me 25% and I keep the jacket. After multiple back and forth emails, they finally gave me the address to ship to and proceed with the return. Now my next mistake was not fully reading the directions and getting a tracking number. I shipped this back 2 weeks ago, at my cost which was half the cost of the jacket. They will not issue a refund to me until I can provide them a tracking number so they know they received it back. I don't have a tracking number, I cant even find the receipt where I shipped it back. All I know is I shipped it back January 20. So until I can prove to them that I sent it to them, never mind a package sitting there with a returned jacket and my name as the sender, they will not give me my refund.

They actually ended up REFUSING my return. The box was sent back to me with refused written on the box. They said it was because I did not send them a tracking #.

DO NOT EVER BUY FROM THIS COMPANY. The quality is unacceptable and they are CORRUPT! They gave me permission to return my fleece pullover. I paid for the return shipping and then denied my return from UPS once it got to California. UPS had to ship the package back to me, resulting in an additional charge. I was told clearly in a email where to ship the package, and I did so the next day. They will not refund me the additional charge of over $9.34. They keep making up excuses as to why they will not be refunding me. Saying they denied the package because it fell outside their return policy guidelines. When they gave me permission to return it in 14 days. WHICH I DID! What kind of legitimate company treats their customers with corrupt policies and practices? AND if course they will not call me to discuss this matter.

Riley Ridge is a scam website made to look like a high end retailer. They photoshopped photos of the item I ordered. When I received my $150 pair of boots, they looked like a Temu pair. There was no box, no logo on the boots, no marking to show they were actually leather, and they looked different and much worse than the photos.

I immediately put in a request to return them for a refund upon receiving them, and customer service said to donate them as they don’t accept returns!

Complete scam, avoid this company at all costs!

I ordered jacket for my son for Christmas.
It took like a month to come in.when it did, it was way to small and material way to thin.
Immediately we put back in box with all attached tags. We then emailed them for correct address for return. They ignored my request and then tried to talk us into keeping jacket and they would refund us 14!!! We said that was unacceptable and actually insulting.
Finally recd return address. Cost me $20 TO RETURN.
Still waiting for confirmation they recd coat back. We emailed copy of ups receipt Transaction. We followed their instructions to a T. Now we wait..

I purchased the Hunter Lined Utility Windbreaker Jacket for my son. First off it took two weeks longer to arrive than they specified. Then when it did arrive it was two sizes too big and not at all a jacket. Not at all that was described in the description.
It is a zip up polyester sweatshirt with fuzzy lining.
When I contacted the company to get an address to return it they refused and told me that if I did return it that they would not be refunding my money. Instead they told me to keep jacket and they would give me 35% refund. Never do business with this company.

Shoes very slow to arrive. Red sneakers did not come in a box and there is no brand, country of origin, or materials printed on the shoes. Customer service asked me to take a photo of the size of the shoe when I requested a return and then said they would ship another smaller pair for $29.99 shipping charges and that I could keep the shoes they sent. A clown would appreciate them.

Fake tracking numbers that are just their batch shipping from China to their distribution center then no movement for months and it never arrives. eMails with fake USPS numbers then no response. They forward themselves as a U.S. company but they are not and now I have to charge it back.

complete scam. they will lead you along for weeks with inaccurate and vague shipping details but you will not get your order.

They offered me 30.00 on a 149.99 boot purchase if I would keep them. The boots are horrible! Say they are FINE leather......NOT!
I will return for my full purchase price. And...... BTW it took 4 months to arrive . Stay away from the website!

Hurting for money so bad apparently that they can’t reship a flannel I ordered for my brother, as I never received it….terrible terrible place to work with and I’ve been more than patient.

Riley Ridge provided me with the worst online ordering I've ever had the displeasure of experiencing. My order for my son's Christmas gift was about a month past its delivery date. Then it was 3 sizes too big, and looked nothing like the jacket that was advertised... I'll never understand how they doctored that picture of the jacket on the website... The tracking app that riley ridge uses is totally worthless. And then once I explained to them that they shipped an extra large when I ordered a small. They told me that they use a different sizing scale. (Where ...?Gath...?) The jacket is huge... But that's most likely because it's an extra large... Not a small.... Duh...! But none the less they will let me return it... Oh but there's more... So, because they screwed the whole order and deliver and sizing up... I have to pay shipping and provide a package to ship it back...?? What..??!! Yep... They'll pay me back after I pay to pack and ship it... Riley Ridge is dishonest , and manipulative in every way... Then blame you for all of their mistakes....steer clear.....!

Wrong statement size. No zipper as described on the website. 28 days for delivery. Promise to issue refund 6 business days ago. Website sows a Cheyenne address. This is nothing more than a virtual clearing house. Don’t trust them.

RILEY RIDGE IS ONE OF THE MOST INCOMPETENT GROUP OF PEOPLE I HAVE EVER DEALT WITH, 1ST THEY SEND THE WRONG SIZE WHEN DID A SIZE M BECOME AN XL? THE COLOR GRAY BECOME WHITE? LISTEN FOLKS PLEASE DO NOT DO BUSINESS WITH THEM! THEY DON'T CARE NOTHING ABOUT YOU OR YOUR ORDER! THEY ONLY CARE ABOUT TAKING YOUR HARD EARNED MONEY!

I wish I could give this place zero stars. I never received my order, looks like I'm not getting a refund. I tried calling the number listed is only a recording you can only contact them online, but I haven't gotten a response. DO NOT BUY ANYTHING FROM THIS SCAM ARTIST BUSINESS.

Ordered a jacket on Dec.8 kept getting updates that it was en route..stated USPS received on Jan 7 but could'd be delivered because there was an "exception" with address..went to post office said most likely a scam..hopefull will get full refund

Total scam. Emailed after receiving a delivered notice and told them it was not delivered. They proceeded to send me an email that the notice doesn’t actually mean it’s delivered. Apparently delivered means it was delivered to another company to deliver it. They said to wait another 4 days to notify them if I didn’t receive it. I received 2 more delivered notices in the next few weeks again with no delivery. I requested tracking info multiple times and did not receive it. It’s been months and all they say is “we are looking into this and cannot refund a delivered item”. No refund. No item and they could not care less. Please don’t waste your time or money.

DO NOT purchase from this company! I purchased items on 12/8/2025 and it said guaranteed by Christmas, nope nothing 28+ days and still waiting. They gave me a tracking number it worked for a few days and now it does not work. I emailed their delivery company and they don’t have anything . I believe it might be a company from China

Horrible company. Was delivered a defective item and they wouldn’t exchange. Avoid period.

They mailed from another country but pretended to be located in Montana. It has been weeks and finally when I get the tracking, it cannot track the tracking, because it is not US tracking. They are plagued by bad reviews and they have no working customer service number, meaning they state they do not talk to customers except via email. BEWARE.