Richmond Motor Group - MG Southampton Recensioni 

I purchased a ZS EV and, after driving away, realised it had 32,000 miles on the clock despite being advertised as having only 9,000 miles. Once I raised this, a discount was offered. However, the car also had a chipped windscreen and an issue with the steering column. Within a week or so, it then broke down with a mechanical fault.

I informed the dealership that I wished to reject the vehicle within 30 days, as is my legal right, but was told that the rejection would not be accepted if I chose to proceed in that way.

Instead, I agreed to take a different ZS, paying an additional £2,000. I felt frustrated by this, as I was now paying full price for another 30,000-mile car when I had originally intended to purchase one with 9,000 miles.

Unfortunately, the replacement vehicle was delivered with a chipped windscreen and the same steering column issue. The delivery was also mishandled — I waited in all day on the agreed date, only for the car not to arrive due to an issue with the transporter. Communication from the sales team was poor throughout, and it took a firm email to prompt any meaningful action.

Overall, it was a very disappointing experience and I would not purchase from Richmond again. The only positive aspect was the service department, who communicated clearly and professionally once the vehicle was finally booked in for repairs.

Be very careful when dealing with Richmond MG, Botley. Get everything in writing. I was looking for a used MG and had arranged a test drive and a viewing of a vehicle that was due in. The sales manager offered to take a holding deposit of £250, I asked that if I changed my mind that the deposit would be returned, this question was answered with YES at least twice. In the mean time I found the same vehicle model at another dealer, £500 cheaper with 2k fewer miles, which I ended up buying. I contacted Richmond telling them that I no longer needed the test drive and they could release the vehicle back into stock. I was told I would not get my deposit back, despite the Sales Manager verbally telling me that it would be refunded. Whilst I had a 14 day cooling off period, because I was told that should I change my mind the £250 would be refunded, I waited until day 15 (yes my fault) thus by law they don't have to refund my money. I have twice tried to contact the complaints team, but the person has always just popped out of the office, but would call back, they never do, great complaints department. In my opinion, Richmond are a sharp business, and I thought the days of sales people/managers acting like this and lying was well in the past. What is also annoying is, that over the last six years I have purchased two other vehicles from them, spending around £30k with them. Not anymore, they may have gained £250 but because I would never use them again, £250 looks a pittance compared to what they may have made if I bought say my next two cars from them. If you buy a vehicle from them, get everything in writing would be my advice, and don't trust them.

The service from start to end was flawless. Staff were amazing - very professional, courteous and friendly as well as knowledgable. Everything was operated and handled in the most efficient manner. The car was great and the after sales was also handled with care and diligence.Highly recommended for anyone who wants to buy and MG without splashing out lots of money and more features as standard rather than optional extras.

Very good service. The sales executive Elise was very friendly and professional explained everything to me about the car.
I purchased the car on the same day was very happy with my purchase.

My Motobility MG HS was taken to MG Botley (24/09/2025) and as yet (19/02/2026) I haven't had it back.
Having spoken to the RAC Repair Management Team I have found that they are being told one thing and myself told another.
I was told that they needed a 'special tool' in order to fix my car and it would take 4 weeks to get it (strange that a Main Dealer doesn't have the right tools to fix the brand of vehicle they represent)
I was told that they had 4 other cars with the same fault, but they would fix mine first.
I was told when I called on the 24/11/2025 that they had received the tool and they would fix my car before Christmas.
They failed to do this.
They told the RAC Repair Management Team in January that they had just gotten the 'special tool' the day before, but there were 4 other cars that needed it, and my car would be done last.
This confirmed that I was being lied to.
I called them again on the 27/01/2026 and confirmed that I would get my car by the end of January. This was yet another lie.
I should point out that on the 3/10/2025, I was awarded a grant to fit a hoist in my MG to lift my power chair into the boot (it weighs 103kg)
Without this hoist, I cannot walk, so I have been trapped the whole time they have had my car.
I called Richmond MG Southampton on the 2/02/2026 and explained everything to them. The chap I spoke to was absolutely disgusted and said he would phone me back that same day. I THEN said I was a Motability customer, "Oh," he said.
As is usual for Richmond MG, I never received the callback I was promised.
Called the RAC Management Team 17/02/2026 to find out the latest date they have been given by Richmond as I can't get them to answer my calls.
It turns out that my car was transported to Portsmouth on the
10/02/2026 (of which I wasn't informed)
The RAC were absolutely disgusted by the way I have been treated by Richmond MG Southampton, and by many of their underhanded practices.
They told me that they had already
escalated their complaint to MG Head Office.
So after nearly 5 MONTHS, do NOT fob me off with one of your "really sorry, we'll look into it" standard replies.
I dont expect Richmond MG Southampton to do anything, I'm simply posting this as a warning (as intend to do in as many places as possible) to any other prospective customers.
Under NO circumstances use Richmond MG Southampton as they have proven to be the most underhanded liars I have ever dealt with.
I see that this got the usual Richmond reply
What a complete bunch off lying bell-ends!!!

I made the transition from 2nd hand cars to a new one and the help support and follow up calls to make sure im happy has been absolutely amazing
Thank you Jacob you made this so easy

Easy to communicate with staff. Jacob was so friendly and professional

Coming up to 4 years now.
I have had the same issues with my vehicle (radio module disconnected) I have gone back to Richmond MG on an average of 30 times since 2022 to try to get this issue fixed. Just found out white one of the staff at MG Richmond Botley they can't do no more and my vehicle is still not fixed.
Customer service is very poor,

When you do get through to someone they either put you on the hold and they may cut you off or they say it will call you back and never do.

And I bet the reply will be please get in contact with the customer service team that have done many many times and got me nowhere.

From start to finish we had a seamless experience buying our Mg Zs. The car was waiting for us to test drive and Sam was extremely efficient as our sales advisor. For a young gentleman who had only been in the role 2 weeks, he could not of been more helpful, polite and approachable. What an asset to the team and I am sure he will go far in the company. We were then introduced to Andreea who had excellent people skills at explaining some of the products we could buy. No hard selling which was a relief and I felt we got good value on these.
On collection of the car, all areas that we had picked up on with the car were rectified and everyone in the sales room were polite and friendly.
On top of all of this, the coffee is exceptional 👍👍👍
Definitely would recommend taking a visit to this garage.

Elise our sales person was great unfortunately the car had been hit by a door and had a chip when I went to pick it up! think the guy that valeted the car and bought the keys in should have mentioned it. I had to spend a couple of hours waiting for the repair with no apology from the managers.

Too much pressure to buy additional products

We loved how friendly and welcoming everyone was. Shown us the car we asked for and allowed us to test drive within sort notice. Unfortunately we could only see the car late afternoon and could really do a deep look of the body work. Not one signal person notified us of the imperfections on the body work. Also some of the aftersale plans seem to be very pricey

Shambolic dealership in Botley, Southampton. Booked in a test drive for two vehicles and had confirmed that I could bring my children and car seats ready to use. Was confirmed the day before. Had finance ready to purchase on the day. However, when we turned up neither car was there and the salesperson told us that it wasn’t at their dealership. I asked how this could happen and was told that it actually was “on site” but that also means Portsmouth, which is 10 miles away and is where he thinks it is and that he may be able to get it but is unsure what state it will be in when it comes back as it may need the paint and cosmetic work finalised (so clearly not ready to sell). Tried to palm us off with test driving a different car by telling us it was “exactly the same”, which obviously it wasn’t as it was a different version, and two years younger with different mileage and a different battery (as every EV battery will be somewhat different). The worst thing was how unbothered they seemed by this and the inconvenience that it caused me and my family whilst making endless excuses, which implies to
me that substandard service is not untypical. Obviously we will not be returning as we can’t trust them to do the basics right.

it's easy to access through the website and communication quick with the customer service, and they answer the phone in a resonable time.

Excellent service, lovely staff. Will was our rep. And he was fab. We love our new car and super happy with the purchase. No faults 😊 Thanks to the team!
Maddy & Jordan

These guys are superb The way they deal with the pressure put on them by the moaners and screamers is admirable.
They are helpful professional and efficient and it's clearly not their fault when the cars M.Gs in particular I think have problems from manufacturer ! Whatever you pay these guys is NOT ENOUGH ! My car went in for service and was sorted valeted and outside two hours later. They also dealt with a trim issue quickly and efficiently. Top class A brilliant team ! The lady and gentleman on the desks facing the public take a bow ! You guys deserve a medal for putting up with what you have to deal with. Thank you all

Yet still no response from the so called sales manager (Glenn) 48h he said how many weeks is it now

Why anyone would buy a car from this sham of a company is beyond me, but I won’t go away until I get the response I was promised

“While the staff were courteous and pleasant, my overall experience was disappointing. I purchased a second-hand demo vehicle with an agreed collection date, but the car was unavailable as it was being used as a courtesy vehicle. I was informed when purchasing the car, a member of staff had the car. Despite having already arranged insurance and part-exchange for my previous car, I had to use a courtesy car until they could track down the new car. When the car was finally ready, it had additional mileage (2000 miles), had not been cleaned, and still contained personal items from the previous user. The lack of communication and preparation fell short of expectations.”

Absolutely disgusting service,multiple problems with the car,consistently palmed off and told there wasn’t a problem.had a mark on screen inside the car,was my fault.had to email the ceo myself with no response.avoid this company as it’s cost me £2500 to get out of my finance agreement after 18 months.

Our car has gone in to be fixed for the second time in less than 3 weeks. The first time MG had the car for 11 days, we were constantly trying to contact services to find out what the issues were. Contact back was non existent. Lots of promises of we will call back unfortunately, this never happened. We were left without a car as apparently they didn’t have a courtesy car available. Just over a week later and the car is having the same issues (did they even fix it in the first place ?) Glen the manager promised it would be a top a priority to get the issues sorted. 6 days later we are in the same situation, no car, lots of promises of “we will call back”. Countless calls made by us to MG Botley and we still do not know when our car will be returned or what the issues are. This really is the worst service we have ever received from any company. I would avoid buying from this car sales as the customer service is appalling.