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Dettagli dell'azienda

  1. Negozio di casalinghi
  2. anche in
  3. Negozio di arredi e di design d'interni
  4. Negozio di candele
  5. Negozio di mobili

Scritti dall'azienda

Hello, Thanks for searching us out on Trustpilot. We collect reviews on another review platform, where you can see 100"s of reviews on our website and the other companies Platform. As such we very rarely read reviews on Trustpilot! Please contact us if you have an issue with our products or service, we're a tiny shop and want to do our best to give fantastic products and service to our customers.


Informazioni di contatto

3,8

Molto buono

TrustScore 4 su 5

14 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

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3,8

Tutte le recensioni

(14)

5 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Great customer service and great product.

Amazing experience. Shipping delayed by DPD, so I wrote to Rhool to see if they had any info. Within minutes of the email, I received a phone call from Frances, who apologized and went to work calling DPD to find out why. She kept in touch by at each step of her discovery, and even promised to send a duplicate if it looked like I wouldn’t get the product the next day.
Luckily, I did, and it’s fabulous. A quality sofa mattress that’s gorgeous to look at and luxuriously comfortable.

I recommend this company 100%. Great personalized customer service and great products are a rarity these days, and Rhool exceeded every expectation.

30 giugno 2026
Non scritta su invito
Valutata 3 stelle su 5

I bought two beautiful bedspreads from…

I bought two beautiful bedspreads from Rhool, for our own bed and a guest bedroom both of which are Superking Size beds. I love the designs, they are exactly as they looked in the photos however the website did say their large bedspreads would fit a Superking bed but sadly it falls quite a long way short. Whilst it is long enough, it just isn't wide enough and even if you turn it around so the print faces sideways it is then wide enough but not long enough. It's a shame as I wanted to buy a few more but I will have to look elsewhere. Also I had to wash both bedspreads as they had a really pungent, horrid smell which is not what you expect on a new item. Disappointed but I have given a three as they are beautiful once washed and on a Queensized bed.

9 marzo 2026
Non scritta su invito
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Risposta di Rhool

Hi Sarah, thanks for ordering the two quilts, so glad you like the prints, they are much loved pieces! Each quilt is freshly hand printed and any odour is from the inks, which will go when given a good airing preferably outside, no need to even wash.
The quilts measurements and full size photos showing print orientation are on the website. We find most people that buy them use them for king size beds, and have them fully to the floor at the bottom and sides, then folded halfway across the bottom half of the bed, rather than pulled up to cover the pillows too. The quilt can then be pulled up and reaches the top of your duvet on cold nights if wanted!

Valutata 5 stelle su 5

Very good service. Lovely cushions.

Speedy delivery, well-packaged. Clear customer information. I like the velvet cushions covers very much - great colours. The velvet seems thin but am hoping it'll hold up.

13 febbraio 2026
Non scritta su invito
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Risposta di Rhool

Thanks Caroline! I’ve had those cushions for years on my own sofa, still going strong! 😊

Valutata 1 stelle su 5

No refund/exchange offered for deterioration of £54 velvet cushion.

I purchased a velvet cushion with a feather pad for a total of £54 in December 2024. So it is just over a year old. It has gradually become misshapen over that time, and now will not sit up straight. When the feather pad is removed from the cover, it is obvious that the cover has been stitched incorrectly and will not sit flat, hence when the pad is inside the cushion won't sit properly, it sits noticably crooked. I took the cushion into the shop in Kingsbridge on Saturday to be told it was too long since I purchased it to offer an exchange or refund. So a cushion for £54 is not supposed to last longer than a year? Really? Beware of purchasing the velvet cushions. The owner has since emailed to explain that the cover has become misshapen as the covers are pre-washed to make them softer, and offered no excuse for the fact that this makes the cushion NOT FIT FOR PURPOSE.

31 gennaio 2026
Non scritta su invito
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Risposta di Rhool

Susan, before we had a chance to respond to your reply to our email you have sadly written this review, which is totally incorrect. You received a brand new cushion cover, (14 months after buying it from us and with no apparent fault to it) and you actually chose a brand new colour, something that most shops wouldn't entertain but we did it anyway. So you have a brand new cushion cover in and an entirely different colour, 14 months after buying the original one. More than reasonable I'd say!

Valutata 5 stelle su 5

Beautiful quilt

My partner and I wanted to upgrade our bedding, we ordered a stunning quilt from Rhool and it arrived just a few days later. There were SO many beautiful options, it was really hard to choose!

Came with a lovely hand written note and a reminder of the care/wash instructions. Thank you!

4 dicembre 2025
Non scritta su invito
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Risposta di Rhool

So glad you like it, much appreciated 😊

Valutata 1 stelle su 5

Tiny cups not mugs

Sold as a “mug”, most definitely an espresso cup. Way too small to be for a decent cup of tea/coffee. (measurements are provided, but without a circumference you can’t really tell how small they are).
Feel like I’ve been misled & mis sold.
Return postage, combined with original shipping cost adds up to more than the cup cost in the first place,& yes you are expected to pay for those yourself.
Very disappointed to be left with these useless “mugs”. Won’t buy from this company again.

28 agosto 2025
Non scritta su invito
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Risposta di Rhool

Hi Antonia, we’ve only just seen this as we collect reviews on our website with a different well known review service! But I did reply to you there. Just to say sorry you weren’t happy with the size of HKLiving mugs, the sizes and ml capacity is on the website and these are definitely not espresso! HK do espresso mugs but they are much much smaller.

Valutata 5 stelle su 5

Absolutely great service and my throw…

Absolutely great service and my throw was perfect exactly what I wanted, I also had a lovely thank you message hand written which was such a lovely personal touch, thank you Rhool I will definitely be ordering more from you.

20 giugno 2025
Non scritta su invito
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Risposta di Rhool

Thanks Deborah 😊

Valutata 5 stelle su 5

What a delightful shop

What a delightful shop! I ordered a cushion on Sunday and it arrived the followingTuesday, it's beautiful. I'm so happy with my Madame Stolz seat cushion. Great service and exceptional quality at reasonable price. I will be ordering again. Thanks for the handwritten note it was a nice personal touch. Keep up the good work ❤️

9 marzo 2025
Non scritta su invito
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Risposta di Rhool

Thank you so much 😊

Valutata 5 stelle su 5

Great quality!

I ordered a cushion from Rhool and was given a discount as a first time customer, the cushion arrived in a couple of days and the quality is amazing, looks just like the photo if not better. The hand written thank you was super sweet too. I will be shopping there again 😊

2 ottobre 2024
Non scritta su invito
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Risposta di Rhool

Thanks Phoebe 😊

Valutata 5 stelle su 5

Happy Customer

I was lucky to find here an otherwise hard to find item which was great in itself. The item was shipped in good time and they use a very reliable, tracked delivery service so you can order in confidence and the item was well packaged. The hand written note on the delivery slip was much appreciated and I would certainly buy from them again.
Highly Recommended:)

23 luglio 2024
Non scritta su invito
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Risposta di Rhool

Thanks Joey 😊

Valutata 5 stelle su 5

Excellent Company

I’ve ordered on line from Rhool a few times. Everything arrives well packaged and on time. My last buy was their cotton Block Printed Quilt. I have them in a few different colour ways and they are all lovely to look at, beautifully made and practical too. It’s also great to be able to buy from an independent store.

24 aprile 2024
Non scritta su invito
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Risposta di Rhool

Thank you so much Jules! 😊

Valutata 5 stelle su 5

Lovely gift for a friend

Lovely gift for a friend, super fast delivery, the item was well packed. I will order again as there are some lovely things and a different choice of goods, ideal for a presents.

22 maggio 2024
Non scritta su invito
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Risposta di Rhool

Thanks Gaynor 😊

Valutata 5 stelle su 5

Lovely family run business

Lovely family run business based in the UK.
Ordered from them for the first time recently after finding them online whilst looking for new vases.
Ordered 2 and they arrived very well packaged and the vases are beautiful.
Also there was a little hand written note from them which was a lovely touch.
Certainly would recommend this company without a doubt.

20 novembre 2023
Non scritta su invito
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Risposta di Rhool

Thank you Julie 😊

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