Reward Mobile Recensioni 

192
•
TrustScore 3.5 su 5

3,6

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 1 stelle su 5

Possible data harvesting scam. Tried to purchase a new contract today from these,after taking payment details I.e card,I was told I failed the credit check ,never failed one in my life,I was previou... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I was wary using this company. No need to be. Got a brilliant deal via health service discounts. Fast delivery of phone , added PAC code to order, swapped over my number immediately on setting up new... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Excellent service. Friendly helpful staff. Advise and new contract SIM only with 3 taken. New SIM arrived on time. Mobile no ported across from EE after initially being missed was very quickly resolve... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Working for the NHS I am so proud that a site offers such a lucrative discount. iPhone 15 delivered exactly when described on the release date £32.40 per month 0 upfront! Not many companies offer any... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di telefoni cellulari

Scritti dall'azienda

Reward Mobile are an independent telecoms company with over 40 year’s management experience in both the business and consumer sectors. Alongside our position as one of EE’s largest business partners, we have built close ties with other major networks like Three. While we also maintain close relationships with manufacturers like Samsung, Apple and Nokia. This allows us to offer you some of the best services and savings available in the UK, on both sides of the mobile telecoms package, devices and networks.


Informazioni di contatto

3,6

Nella media

TrustScore 3.5 su 5

192 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 42% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,6

Tutte le recensioni

(192)

18 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Worst experience of my life

Worst experience of my life. No call answered received the SIM.. They have sent me ee sim.. and there is no account Active on SIM. Worst experience.. sending them emails is like banging your head with wall.They have sent me someone else numbers. Guys please stay away scammers.

19 dicembre 2024
Non scritta su invito
Logo di Reward Mobile

Risposta di Reward Mobile

Hi

Sorry to hear your sim card wasn't activated when you received it. I can see this has now been resolved and you have advised us that you are happy to keep the new contract.

Any problems, please contact us at customerservices@rewardmobile.co.uk

Kind regards

Reward Service

Valutata 3 stelle su 5

Take forever to confirm order

Takes over a week to just confirm your order when should be next day for a very expensive item. (is usually next day else where) Asks you for bank statements when I’ve never had that before with any other companies 👎🏽 🚩UPs don’t even let you know when your item is out for delivery, just turn up at your door? (luckily I was in) says on there web they ask for signature.. didn’t ask me for a signature, though should really as I could of been anyone and they just gave the phone over x

28 novembre 2024
Non scritta su invito
Logo di Reward Mobile

Risposta di Reward Mobile

Hi

Thanks for your review. I will ensure your feedback is passed to our delivery company.

Kind regards

Reward Service

Valutata 1 stelle su 5

Terrible company, even worse customer service

Shocking experience, no communication from customer service. Certainly reconsider your thoughts if looking to buy from this company.

20 settembre 2024
Non scritta su invito
Logo di Reward Mobile

Risposta di Reward Mobile

Hi

Sorry to hear you had issues with your Mobile phone delivery.

We hope you are satisfied with the outcome of the investigation and are happy with your new product.

Kind regards

Reward Service

Valutata 3 stelle su 5

Great deals - awful website!

Have had an absolute nightmare with the AVS check/website. I can't tell you how many hours I've spent this week (every day for 6 days so far!) trying to figure it all out... there really ought to be more guidance on each part of the form! Anyway, I have finally cracked it (worked out all the not-so-obvious particulars re: name, address, phone number, home phone number etc.), got through to my bank's payment approval window, approved in the app (as normal), went back to the website (as normal), pressed the 'I have approved in the app' button (as normal) and the screen just refreshed and said 'your basket is empty'. It's as if they don't want to take your money! Sort your website out, please! The only other plus is they have been quite responsive via email. That's great and everything but I just want to buy a phone from you and it's proving to be impossible!

7 dicembre 2024
Non scritta su invito
Logo di Reward Mobile

Risposta di Reward Mobile

Hi

Thanks for taking the time to leave a review.

The AVS checking system has to match up your details and has to be processed before the order can be completed. I will pass your feedback to the relevant team.

Kind regards

Reward Service

Valutata 5 stelle su 5

Absolutely brilliant!!

Absolutely brilliant!!! Brilliant service easy to use and absolutely fast. So happy with reward mobile,i will recommend 1000%

15 novembre 2024
Non scritta su invito
Logo di Reward Mobile

Risposta di Reward Mobile

Hi

Thanks for taking the time to leave a review.

We hope you enjoy your new product.

Kind regards

Reward Service

Valutata 5 stelle su 5

Unbeatable price across the UK

Unbeatable price across the UK, prompt delivery and best internet everywhere even in rural areas.
Thanks to EE for the network and Reward Mobile for making it affordable.

23 ottobre 2024
Non scritta su invito
Logo di Reward Mobile

Risposta di Reward Mobile

Hi

Thanks for taking the time to leave a review.

We hope you enjoy your new product.

Kind regards

Reward Service

Valutata 5 stelle su 5

You guys are good I mean very good…

You guys are good I mean very good again happy to be part of this team thanks and it means a lot to me

1 settembre 2024
Non scritta su invito
Logo di Reward Mobile

Risposta di Reward Mobile

Hi

Thanks for taking the time to leave a review.

We hope you enjoy your new product.

Kind regards

Reward Service

Valutata 4 stelle su 5

Offer is really good

Offer is really good. However, there was a delay due to not in stock. It would be better for them to state not available on the site . Giving the option to get an offer where the phone is in stock

12 ottobre 2024
Non scritta su invito
Logo di Reward Mobile

Risposta di Reward Mobile

Hi

Thanks for taking the time to leave a review.

I will pass your feedback to the relevant department.

Kind regards

Reward Service

Valutata 5 stelle su 5

Great customer service very helpful…

Great customer service very helpful staff vicky was so helpful and amazing to get everything sorted for me to get my new iPhone pro max

16 settembre 2024
Non scritta su invito
Logo di Reward Mobile

Risposta di Reward Mobile

Hi

Thanks for taking the time to leave a review. I will pass your comments to the team.

Kind regards

Reward Service

Valutata 5 stelle su 5

The process is very easy and smooth

The process is very easy and smooth. The customer service is friendly. I highly recommend them. I got my Samsung Galaxy Ultra 24 in two days. They are very efficient. They asked for proof once, and after verification, voila! The phone was in my hand the next day.

11 ottobre 2024
Non scritta su invito
Logo di Reward Mobile

Risposta di Reward Mobile

Hi

Thanks for taking the time to leave a review.

We hope you enjoy your new product.

Kind regards

Reward Service

Valutata 5 stelle su 5

very good customer services

Ordered well over 2 weeks ago, passed the credit check and I changed my mind and asked to have an iphone 16 pro max instead of Iphone 16 pro. I contacted Vikky who has been very helpful at the customer services and again after a week I contacted Luk and she has been excellent with her communication skills and has been very helpful and patient. She cancelled my previous order and re-ordered me new phone. I am very happy and I understand that I should be patiently waiting for the new phone's delivery due to a very high volume orders for this new model.

9 ottobre 2024
Non scritta su invito
Logo di Reward Mobile

Risposta di Reward Mobile

Hi

Thanks for taking the time to leave a review. I will pass your comments to the team.

Kind regards

Reward Service

Valutata 1 stelle su 5

Terrible customer service

Ordered well over a week ago, passed the credit check. Still waiting for it to be shipped! No estimate given to when after multiple emails asking… taken my money already! My pac code is only valid for 30 days or I lose my number. Beyond angry and disappointed with the customer service. If the phone isn’t in stock there should be a warning at the point of buying it!!!

8 ottobre 2024
Non scritta su invito
Logo di Reward Mobile

Risposta di Reward Mobile

Hi

Please can you email us at customerservices@rewardmobile.co.uk and we will be in contact with regards your order.

Kind Regards

Reward Service

Valutata 5 stelle su 5

Great

Great! Was easy and simple the product came very quickly and had no issues at all. Was in constant contact and emailed updates theoughout the process

4 ottobre 2024
Non scritta su invito
Logo di Reward Mobile

Risposta di Reward Mobile

Hi

Thanks for taking the time to leave a review.

We hope you enjoy your new product.

Kind regards

Reward Service

Valutata 5 stelle su 5

iPhone 16 EE

Fast, responsive and friendly service

26 settembre 2024
Non scritta su invito
Logo di Reward Mobile

Risposta di Reward Mobile

Hi

Thanks for taking the time to leave a review.

Kind regards

Reward Service

Valutata 5 stelle su 5

LOOK NO FURTHER

LOOK NO FURTHER - Absolutely fantastic service from start to finish. I can recommend without hesitation. Excellent customer service, especially from Vicki. Informative, polite, clear and managed my expectations. Available on telephone and online. Quick and well packaged delivery. Thank you, I will be ordering again for the rest of the family.

24 settembre 2024
Non scritta su invito
Logo di Reward Mobile

Risposta di Reward Mobile

Hi

Thanks for taking the time to leave a review. I will pass your comments to the team.

Kind regards

Reward Service

Valutata 5 stelle su 5

Great deal over entirety of contract

Great deal over entirety of contract, simple to order and quick delivery.

11 settembre 2024
Non scritta su invito
Logo di Reward Mobile

Risposta di Reward Mobile

Hi

Thanks for taking the time to leave a review.

We hope you enjoy your new product.

Kind regards

Reward Service

Valutata 5 stelle su 5

Fantastic Customer Service Experience with Reward Mobile!

I recently signed up with Reward Mobile for a contract phone, and I couldn't be more pleased with the service I received. From the very start, the customer service team went above and beyond to make the entire process smooth and hassle-free. They were incredibly friendly, patient, and answered all of my questions thoroughly.
What stood out to me the most was their dedication to ensuring I got the best deal that suited my needs and also the timely resolution of the little hiccup in the course of signing me up. A customer service Rep Vicky,took time to support me through the process, making me feel confident in my decision. The whole sign-up process was quick, straightforward, and professional, leaving me with complete peace of mind.
If you're looking for a phone provider that values its customers and offers top-notch service, I highly recommend Reward Mobile. Excellent experience all around!

3 settembre 2024
Non scritta su invito
Logo di Reward Mobile

Risposta di Reward Mobile

Hi

Thanks for taking the time to leave a review. I will pass on your comments to the team.

We hope you enjoy your new product.

Kind regards

Reward Service

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più