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2,9
7 recensioni
Nessuna traccia di inviti alla recensione precedenti
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
FedEx lost my package, and they're telling me to contact the company. The only way to communicate with them is through a bot on their website, which is just giving me the runaround. The company sends me a generic email but doesn't provide any further answers; they say they'll email me back, and I've been waiting for two weeks. These aren't cheap glasses, and I'm not going to lose my money. They have to find a way to address this.
I have been a regular buyer of RSF but lately I had to return an item because it didn't fit me, and the process of returning has been so unproductive. It has been a month of back and fourth and I still can't get a proper answer on how to return the item. Super dissapointed.
wil definately buy again super happy of my shades
Must have bought over 10 pairs, fair price and great quality for the design. LA store is FAB. Highly recommend.
I’ve send the parcel back is been 2 months and they don’t respond to emails neither have send refund .. Does anyone else being fraud from this company?
I agree with others on this about giving zero stars if I could. My sunglasses arrived with a key component missing from one arm so they don’t sit right on my face. I contacted them to ask to return them, they offered to send the missing piece. When I said no thank you I wish to return them they simply ghosted me. They won’t respond to my emails now. I really would avoid them.
If I could give 0 stars I would. My sunglasses arrived extremely crooked, I mean ridiculously crooked, like MADE WRONG crooked. Disappointed, I took them to my trusted optometrist who's jaw dropped when they saw them on. My optometrist told me they could bend them back for a fee but they were SO CROOKED that they were afraid they would break the sunglasses. I reached out to customer service who proceeded to gaslight me saying that "this is normal" (even though the customer service rep said they couldn't see the image I sent) - they sent instructions on how to heat them up and bend them back myself as if they had been on my person and damaged by me, which I had only put them on immediately after they arrived and took them off to find a resolution. They also instructed me to take them to a different optometrist when I asked if they would cover the heating and fitting fees. When did this become the norm? You're so desperate to hang onto a couple hundred bucks you don't care about your quality of product? The time of your customers? I don't have all day to run around and fix these, and I shouldn't have to! When you pay for a quality item you should receive a quality item and the customer service that goes along with it. I will be returning these and purchasing from a company that cares. Don't waste your time and money with RSF.
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