My son purchased a lemon if a bike on 25/3. He had it back twice to be repaired and the third time it broke he returned it back to the store 17/5 and was told refund in 4 business days. It is now 13/6... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
ordered a bike almost 4 months ago and I was following it up pretty much every week and they were promissing me that the bike will be ready by end of the following week but that never happened and wh... Leggi di più
L'azienda ha risposto
Purchased a vintage bike for my 16 year old for Christmas. Sending the bike for super quick. After installing bike and pumping tyres, the next morning front tyre was flat after not even being riden.... Leggi di più
L'azienda ha risposto
Easy to navigate website, I purchased a new wheel set for my road bicycle. Happy with product. Fitted perfectly. Fast delivery and lots of communication. Thanks you Reid bicycles.
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Reid Cycles is the home of Australia's best value bikes! By selling direct-to-customer with minimal overheads, Reid Cycles invest in what is important: delivering value to our riders by building the highest quality products at the best price. Reid Cycles is a proud, independent family and staff-owned Australian business.
Informazioni di contatto
Bridge Road 483-485, 3121, Richmond, Victoria, Australia
- (03) 7036 1910
2,9
Nella media
8 recensioni
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Chasing refund…
My son purchased a lemon if a bike on 25/3. He had it back twice to be repaired and the third time it broke he returned it back to the store 17/5 and was told refund in 4 business days. It is now 13/6 and no sign of refund, store just refers us to the online support (no phone number). Online support does not respond! This company is such a scam, do not touch!
13 giugno 2023
Non scritta su invito
Great product
Great product. Easy online purchase. Delivery took longer than expected but that’s understandable at the moment. Easy pickup from Richmond store.
17 luglio 2022
Risposta di Reid Cycles - Richmond
Thank you for your review.
Kind Regards
Sam
Purchased a vintage bike for my 16 year…
Purchased a vintage bike for my 16 year old for Christmas. Sending the bike for super quick. After installing bike and pumping tyres, the next morning front tyre was flat after not even being riden. Pumped tyre again and flat again next morning. Was sent a new tube and after taking nuts of wheel the basket frame snapped. Was then sent out wrong size basket frame. After emailing again was sent the right size frame but as l went to open box with the tube in it, have now got the wrong size tube. We are now in mid Feb and still no bike for my daughter. They are very prompt with sending out the products but little care is taken sending out the right product.
15 febbraio 2022
Risposta di Reid Cycles - Richmond
Hi Travis, I am deeply sorry to read this. I will reach out now to get you back on the road ASAP.
Quality bicycle parts
Easy to navigate website, I purchased a new wheel set for my road bicycle. Happy with product. Fitted perfectly. Fast delivery and lots of communication. Thanks you Reid bicycles.
1 febbraio 2022
Risposta di Reid Cycles - Richmond
Glad you like the bike!
Never received my Bike
ordered a bike almost 4 months ago and I was following it up pretty much every week and they were promissing me that the bike will be ready by end of the following week but that never happened and when it got ready the colour was completely different with the one on the website and I had to wait for another 4 weeks to get the new one. Very bad customers service and they never even apologised for the delay and I had to refund my money eventually.
I am not satisfied at all!!
29 gennaio 2022
Non scritta su invito
Risposta di Reid Cycles - Richmond
Hi Mahsa,
I am deeply sorry for this experience. The delays were caused by circumstances beyond our control. I understand this is very frustrating when waiting for an order. Should you wish to give us another try I invite you to contact us at support@reidcycles.com.au.
I ordered a ladies bike for someone as…
I ordered a ladies bike for someone as a birthday present, when I went to assemble the bike there were no peddles, not impressed.
8 dicembre 2021
Risposta di Reid Cycles - Richmond
Hi Wayne,
I'm really sorry that your order was delivered with the pedals missing - this is obviously not up to standard.
I can see that we sent out the replacement pedals for you within 1 business day of being made aware of this issue.
Once again, I sincerely apologise for the hassle.
If there is anything further that I can do to turn your experience around, please let me know!
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Had my product in 2 days fantastic
21 novembre 2021
Risposta di Reid Cycles - Richmond
Hi Linda,
Thanks for your review!
I hope you enjoy your order :-)
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
The bike is amazing and the service was…
The bike is amazing and the service was INCREDIBLE! The only downside is my bike was instantly making clicking noises between changing gears. I was told I have free checking for a month so hopefully this still applies outside of lockdown. Overall happy with the experience though!
19 ottobre 2021
Risposta di Reid Cycles - Richmond
Hi Ellie,
Thanks for your review!
It sounds like your bike might need a quick gear adjustment - please get in touch with us and we can help.
Kindest regards,
Bec T.
Customer Experience Manager
REID CYCLES
03 9314 9199
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.