I cannot recommend the Regus Winnersh Triangle team highly enough, more specifically, Carli and Mariana. From day one, they have gone above and beyond to make our experience here outstanding. W... Leggi di più
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In am outraged at the absolute lies this company are happy to put on this site in a bid to save their already terrible reputation -my colleague - Kay Wren was first asked to remove her One Star revi... Leggi di più
L'azienda ha risposto
We’ve been having the most horrific experience with Regus at Winnersh Triangle you can imagine. The helpdesk is useless, centre managers are trying their best but they are powerless. We are having so... Leggi di più
L'azienda ha risposto
Brilliant Service at Winnersh Triangle office!
Dettagli dell'azienda
Scritti dall'azienda
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Informazioni di contatto
Wharfedale Road, Building 220, RG41 5TP, Wokingham, Berkshire, Regno Unito
- 8000608702
3,5
Nella media
5 recensioni
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Thank you, Carli and Mariana
I cannot recommend the Regus Winnersh Triangle team highly enough, more specifically, Carli and Mariana. From day one, they have gone above and beyond to make our experience here outstanding.
What really sets them apart is their incredible energy. They aren't just professional and efficient; they are genuinely helpful, kind, and always nice. Walking into the buildings 1st floor and being greeted by their big smiles instantly brightens the workday and makes the office feel like a community rather than just a workspace.
Whether it's a quick request or a more complex logistics issue, they handle everything with a "can-do" attitude and a personal touch that is rare to find. They truly make the environment a pleasure to work in.
If you’re looking for a workspace where the staff actually cares about your experience, this is the place to be. Thank you, Carli and Mariana, for all that you do!
18 dicembre 2025
Non scritta su invito
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
In am outraged at the absolute lies…
In am outraged at the absolute lies this company are happy to put on this site in a bid to save their already terrible reputation -my colleague - Kay Wren was first asked to remove her One Star review if they took some money off of our bill - she outright refused and now they are saying the issues that she reported when we hired one of their rooms prior to Christmas are lies - SHAME ON YOU REGUS!!!!! WHEN YOU GET THINGS WRONG AT LEAST HAVE THE DECENCY TO ADMIT IT RATHER THAN BY BEING UNDERHAND. If I could give this company zero stars, then I would.
25 novembre 2024
Non scritta su invito
Risposta di Regus - Winnersh Triangle
Hello Lynne,
We are sorry for your frustrations, but your comments are unjustified.
We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. When you moved into your office, we ensured it was all in working order and ready for use. We do the same with each customer and this service is part of your agreement, which you signed. On behalf of your Community team, I’d like to extend a full apology if this wasn’t explained to you.
We have asked for evidence where you feel you were lied to, but evidence could not be provided.
Whilst you were disputing these standard fees, you withheld payment which led to automated late payment fees being applied to your account.
The light issue was identified upon your move in and steps were taken to resolve it. Due to standard delays over Christmas, our supplier could not rectify it until early January after you had already left. We apologise on their behalf.
The dishwasher was fully operational although we recognise that the top tray would come out further; a replacement part was already in progress. No feedback was provided from you to your centre team regarding cleanoing materials that were used.
Please don't hesitate to log into your online account (myregus.com) to check your service agreement and review our FAQs. My team tried to contact you directly to resolve this complaint but you declined our support.
If you have more questions, you can submit a query through the ‘Help’ section of your online account (myregus.com).
Regards,
Lorraine Brule
Global Customer Service at Regus
Would never use again! H&S nightmare.
Would never use again!! We were lied to about charges, invoiced incorrectly with very cleverly basic invoices so by the time you queried them, there was a late payment fee. Sales person lied at the beginning by advising no hidden charges as well as when to pay the invoice. We had an office that had a light that continually flashed, then when the ladies from reception tried to fix it, there was a constant noise for the 3 weeks we were there! No maintenance just some poor ladies on reception that basically had to do everything and be the face for any problems. There was a dishwasher that was broken and a dangerous H&S risk. The cleaner sprayed cleaning fluid in a small enclosed pod and one of our colleagues suffered temporary respiratory issues and had to leave the office. We were charged an additional fee (over £1000) for 'restoration' we had the office for 3 weeks and were told that even if we hadnt stepped foot in the office we would of still been charged the fee! The offices were quiet and the toilets were cleaned regularly but as soon as you step into the offices expect your charges to double.
Upate!! 26/02/25
After receiving an email from Customer Services they offered me a refund of part late fees for me to remove my review! I want people to understand how underhand this company are. I know the truth of what happened as do the rest of our employees. An office with a flickering light is not an office ready to move into.
19 dicembre 2024
Non scritta su invito
Risposta di Regus - Winnersh Triangle
Hello Kay,
We are sorry for your frustrations but your comments are unjustified.
We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. When you moved into your office, we ensured it was all in working order and ready for use. We do the same with each customer and this service is part of your agreement, which you signed. On behalf of your Community team, I’d like to extend a full apology if this wasn’t explained to you.
We have asked for evidence where you feel you were lied to but evidence could not be provided.
Whilst you were disputing these standard fee, you withheld payment which led to automated late payment fees being applied to your account.
The light issue was identified upon your move in and steps were taken to resolve it. Due to standard delays over Christmas, our supplier could not rectify it until early January after you had already left. We apologise on their behalf.
The dishwasher was fully operational although we recognise that the top tray would come out further; a replacement part was already in progress. No feedback was provided from you to your centre team regarding cleanoing materials that were used.
Please don't hesitate to log into your online account (myregus.com) to check your service agreement and review our FAQs. My team tried to contact you directly to resolve this complaint but you declined our support. If you have more questions, you can submit a query through the ‘Help’ section of your online account (myregus.com).
Regards,
Lorraine Brule
Global Customer Service at Regus
Brilliant Service at Winnersh Triangle…
Brilliant Service at Winnersh Triangle office!
12 novembre 2024
HORRENDOUS EXPERIENCE- AVOID
We’ve been having the most horrific experience with Regus at Winnersh Triangle you can imagine. The helpdesk is useless, centre managers are trying their best but they are powerless. We are having so many issues…incorrect billing, being charged for services we never used, being charged for parking we never used, one of our staff members has been trapped in the lift we had to call the fire brigade to release her, she suffered from mental health as a result and left, the kitchen flooded after a tap has been left leaking for months and was out of order. The air con is not working. In the summer, half of the building is boiling, the other half is freezing. All last summer we had to wear thick cardigans and jackets in the office. Although we have not use the parking they sent us an email demanding £44,000 for parking. we are a small care company! We sent complains however they keep sending them from the help desk to the centre managers and no one can do anything. If I could give 0 stars I would.
14 maggio 2024
Non scritta su invito
Risposta di Regus - Winnersh Triangle
Hi Cristina,
Your frustration is evident but your comments don’t reflect correctly.
At Regus the maintenance of our facilities is very important, we’re sorry to hear that your team member suffered as a result of a technical failure. When this happened, our staff stayed on site to assist them. These lifts are the responsibility of the building owner and we flagged it immediately; the lifts have since been serviced.
Your team did use parking for some time but were not correctly charged. You were notified once this was noticed and signed permits agreeing to this so your comments are confusing.
We recognise the issue with one of the kitchens but this is being rectified and there is another available for you in the meantime.
There were issues with air conditioning last summer but this was on the opposite side to you. When asked, our teams amended the temperate for you and the issue has been resolved now.
Lastly, there is no “demand of £44,000 for parking”. You have a pending balance on your account (which is not close to this amount) and this balance includes all costs, not just parking.
My team and your centre team are in contact with you. We appreciate your cooperation to discuss this directly and fairly, thank you.
Regards,
Lorraine Brule
Global Customer Service at Regus
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