Delivery was damaged by Royal Mail Regrowz Customer services sorted it the very next day. Free replacements thank you. Fast service and love the hair oils. Shampoo and Conditioner is great too
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Scopri cosa dicono le persone
Honestly I'd like to say how I found the product but I havent received ANY feedback regarding my order after numerous requests on their Facebook page. So if it starts off this bad, God only knows wha... Leggi di più
My Review on Regrowz after 6 Months of usage Positives: - Reducing Hair fall - Thickening also fine - No side effects till today - Seems Natural, Negatives: - Definitely wont work Baldness.... Leggi di più
Regrowz has completely changed my life. I suffered with hair loss around my forehead and within 3 weeks of using the miracle hair oil new hair was growing, my hair felt instantly nourished and thicker... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Regrowz is based on a hair loss remedy that has been passed down through many generations. The product uses 100% naturally-derived ingredients, including coconut oil and various herbs and plant extracts.
Informazioni di contatto
4,4
Eccellente
229 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Risposta di Regrowz
Hello Kate Johnson,
Greetings.
We sincerely apologise for any confusion and inconvenience caused by the delay in your order. We understand the frustration of anticipating a delivery and not receiving timely updates.
After receiving your social media message, we promptly investigated the matter, and we are pleased to inform you that your order has been dispatched today. You can expect to receive your items within the next 3 working days. We appreciate your patience and understanding during this process.
If you have any further concerns or questions, please feel free to reach out to us. We are committed to ensuring your satisfaction and making this right for you.
Thank you for choosing REGROWZ. We value your business and appreciate the opportunity to address this matter.
Best regards,
REGROWZ Customer Support
No product... No response!
Ordered 2 weeks ago and have gotten nothing but an order confirmation. I have emailed their customer support email several times with no response. DO NOT BUY FROM THIS COMPANY!
14 dicembre 2023
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Risposta di Regrowz
Hello Rochelle Hanson,
Greetings.
We apologize sincerely for the delay in delivering your order and any inconvenience it may have caused. We understand your frustration, and we want to assure you that we are actively addressing the issue.
To make amends, we would like to promise you a fresh batch of our Hair Thickening Shampoo, which is expected to be in stock today, and your order will be dispatched from January 1st to January 5th, 2024. We appreciate your patience and understanding as we work to fulfil your order promptly.
If you have any further concerns or would like additional assistance, please do not hesitate to reach out to us. Your satisfaction is our priority, and we are committed to making things right.
Thank you for your understanding.
Best regards,
REGROWZ Customer Support
Dont buy from them
They told me the item would be here by Christmas and it still haven't process. Been calling and emailing them to get my money back and to cancel the order and I have yet to hear from anyone. Learned my lesson
7 dicembre 2023
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Risposta di Regrowz
Hello Marie S,
We sincerely apologize for the inconvenience you've experienced with your order. We understand the importance of receiving your item by Christmas, and we regret that your expectations were not met. Our team is committed to resolving this issue for you.
To expedite the process, could you please provide us with your order ID? Kindly send it to customersupport@regrowz.com, and we will prioritize your case to ensure a swift resolution. We value your feedback and are working diligently to address your concerns.
Thank you for bringing this to our attention, and we appreciate your understanding.
Best regards,
REGROWZ Customer Support
AVOID
AVOID! AVOID! AVOID!
Ordered for a gift on 10th December on a 1 to 2 day delivery, product not even been sent as no tracking available, emailed and left a voice message, no reply.
Absolute Con artists.
19 dicembre 2023
Non scritta su invito
Risposta di Regrowz
Hello Steve Burns,
We sincerely apologize for the inconvenience you've experienced with your recent order. We understand your frustration and would like to assure you that we are committed to resolving this issue promptly.
To assist you further, could you please provide us with your Order ID? Kindly send it to customersupport@regrowz.com, and our dedicated customer support team will investigate the status of your order and work towards a swift resolution.
Once again, we apologize for any inconvenience caused and appreciate your patience as we address this matter.
Best regards,
REGROWZ Customer Support
Where is my item??
Where is my item??
I ordered for a present and absolutely nothing. I’ve contacted and no responses this is so incredibly unacceptable and unprofessional. It was stated my order would take 1-2days delivery, what an absolute lie. I want my money back if my item won’t be getting delivered. This is a terrible waste of money.DO NOT BUY FROM THEM!
18 dicembre 2023
Non scritta su invito
Risposta di Regrowz
Hello Roxie,
We sincerely apologize for the inconvenience you've experienced with your order. We understand how frustrating it can be to not receive your item as expected, and we want to address this issue promptly.
Please accept our deepest apologies for any inconvenience caused. In order for us to investigate and resolve this matter for you, could you please provide us with your order ID? Kindly send it to customersupport@regrowz.com, and our dedicated team will prioritize your case and work towards a swift resolution.
We appreciate your understanding and patience as we strive to make things right for you. Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Best regards,
REGROWZ Customer Support
AVOID!!
Ordered 8th December had email confirmation to say confirmed delivery was 1-2 working days. Still not received by the 14th so emailed for an update ,had a reply from Carol stating there was a shortage and it actually wasn't in stock. However they were expecting some and delivery by 3rd Jan. Asked for a refund and have had no reply. First and last time ordering with this company.
8 dicembre 2023
Non scritta su invito
Risposta di Regrowz
Hello Melaine Williams,
We sincerely apologize for the inconvenience you've experienced with your recent order. We understand how frustrating delays and stock shortages can be, and we genuinely regret any disappointment this has caused.
To assist you promptly, please provide us with your order ID by emailing customersupport@regrowz.com. Our team is committed to resolving this issue for you and ensuring your satisfaction. We appreciate your understanding and look forward to rectifying this situation.
Best regards,
REGROWZ Customer Support
I paid for the shampoo and conditioner…
I paid for the shampoo and conditioner and have not received it nor have I received any email communications following up to my queries. I phoned and talked to a nice woman who took my information and relayed someone would be contacting me...I doubt it.
18 novembre 2023
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Risposta di Regrowz
Hello Catherine Radloff,
We sincerely apologize for the inconvenience you've experienced with your recent order of our shampoo and conditioner. We understand how frustrating it must be to not receive your products and encounter issues with communication.
Please accept our sincere apologies for any lapses in our service. To rectify this situation promptly, we kindly request that you forward your order details to customersupport@regrowz.com. Our team will prioritize your case and investigate the matter thoroughly. Rest assured, we are committed to resolving this issue and ensuring your satisfaction.
Thank you for bringing this to our attention, and we appreciate your patience as we work to address your concerns.
REGROWZ Customer Support
Shampoo has not arrived and no replies…
Shampoo has not arrived and no replies to emails or calls. They took my money but I have nothing to show for it. By looking at the reviews on here I’m actually glad I haven’t received it. Phew!!!!!
5 novembre 2023
Non scritta su invito
Risposta di Regrowz
Hi Joe. We reached out to you via email yesterday regarding your recent orders, and it appears that the shipping address provided does not include an apartment number. As a result, your package has been returned to us. We kindly request that you review and update your shipping details, including the apartment number, so we can ensure the successful delivery of your order.
Thank you for your attention to this matter, and please feel free to respond to the email thread with the necessary information.
Terrible product
Terrible product. Bought the shampoo and hair is falling out rapidly after 3 uses.
They are dishonest about reviews on their website they claim they have 132 reviews averaging at 4.9 stars however you’ll get the true story on here
21 ottobre 2023
Non scritta su invito
Risposta di Regrowz
Hi, Thank you for contacting us and bringing your concerns to our attention. We are deeply sorry to hear about your negative experience with our shampoo and the issues you have encountered with your hair. We would like to investigate this matter further to understand the cause of your experience. Please contact us on our email customersupport@regrowz.com so we can further assist you. Best Regards, Regrowz Team
Awful
Been using both shampoo & conditioner for 5 days and it’s pulled my hair out. In the shower it drys your hair out so much, makes your hair feel like straw and trying to wash the product out ends up pulling your hair out because of how dry it is. Does not leave it feeling silky, smooth or voluminous. Made my hair fall, worse.
It’s an awful product.
10 settembre 2023
Non scritta su invito
Risposta di Regrowz
Hi, Thank you for reaching out to us. We sincerely apologize for the negative experience you had with our shampoo and conditioner, and the issues it caused with your hair. We are committed to understanding the cause of this experience and would like to investigate further. Your feedback is important to us, and we appreciate your patience as we work towards a resolution. Please contact us on our email customersupport@regrowz.com so we can further assist you. Best Regards, Regrowz Team
Really wanted to Love it
I finally received the thickening shampoo and conditioner. The shipping was late but I was hoping the product would be worth the wait. It is awful. It feels like I am washing my hair with rubber cement. The conditioner is worse than that. My hair is stiff and falling out. Would not recommend to anyone
6 settembre 2023
Non scritta su invito
Risposta di Regrowz
Hi Jacey Moeller,
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input, and we're sorry to hear that you've had a less than satisfactory experience with our shampoo and conditioner.
We understand your concerns regarding the consistency of the Volume Conditioner, particularly in colder weather. It's true that coconut oil, a key ingredient in the conditioner, can solidify in lower temperatures. We apologize for any inconvenience this may have caused.
To help resolve this issue, we recommend submerging the Volume Conditioner bottle in warm water before use. This should help soften the product and make it easier to spread through your hair. We hope you'll give it another try with this method, and we're here to assist you with any further questions or concerns you may have.
Once again, we apologize for any disappointment you've experienced, and we appreciate your patience and feedback.
REGROWZ Customer Support Team
Three months in…
It been three months and I’m starting to see results. While I'm not seeing any any new hairs grow I'm not seeing any hair fall either. The areas that looked thin now look(key word:look) fuller and healthier. If your at at your early stages of hair loss I recommend this product any day over rogaine.
29 agosto 2023
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Excellent Customer Service
I can not as yet comment on the product I purchased as I've only just received it ( very well packaged & looks premium )
After contacting customer service due to my order not arriving ( Royal mails fault ) l was sent a very polite & helpful email ( shout-out to Carol ) who sent out a replacement order which arrived the next day & also asked to keep the original order which eventually arrived as well. I'm now hoping the product is as good as the customer service !!
17 agosto 2023
Non scritta su invito
Risposta di Regrowz
Hi Nika,
We're sorry to hear about the inconvenience you've experienced with your package and the quality of the item received. We sincerely apologize for any disappointment this may have caused. We're committed to making things right for you. Please reach out to our customer support team at customersupport@regrowz.com, and we will ensure a replacement is sent your way. Your satisfaction is important to us, and we appreciate your understanding.
REGROWZ Customer Support Team
I like this shampoo
I like this shampoo, it feels natural and my hair does feel fuller and longer
9 agosto 2023
Non scritta su invito
Late delivery
Late delivery. No customer service. No delivery tracking
31 luglio 2023
Non scritta su invito
Risposta di Regrowz
Dear Jamie,
We apologize for the inconvenience you experienced with your recent order. Your feedback is essential to us, and we want to ensure that we address your concerns promptly.
To help us investigate and resolve the issues you encountered with late delivery, lack of customer service, and the absence of delivery tracking, we kindly request that you send an email to our dedicated customer support team at customersupport@regrowz.com. Please include your order number in the email so that we can locate your order quickly and provide you with the necessary assistance.
Once again, we apologize for any inconvenience caused and assure you that we are committed to improving our services. Your satisfaction is our top priority, and we will do our best to rectify the situation.
Thank you for your understanding, and we look forward to resolving this matter for you.
Kind Regards,
Regrowz customer support.
Great service quick delivery a great…
Great service quick delivery a great product...
28 gennaio 2023
Non scritta su invito
I’ve been using the thickening shampoo…
I’ve been using the thickening shampoo and conditioner for a few months! I’m really not seeing that much of a difference guys? However as I have 3 of each still to use, I’ll continue to use, hopefully a positive result 👍🏻
22 gennaio 2023
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I had been using another product for…
I had been using another product for over a year and felt my hair wasn't making much progress. So, I spotted your advert on Facebook and decided to give it a go! No looking back, very happy with your products.
16 gennaio 2023
Non scritta su invito
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