Joe was a pleasure to work with! He was an excellent listener and expressed empathy and understanding for me regarding the problem I called customer service about. This was exactly the kind of inte... Leggi di più
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Although we had to wait a couple of months to receive it, we had a great experience buying (used our HSA account for part of the payment), easy delivery, installing (took about 6 hours with 2-3 people... Leggi di più
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⭐️⭐️⭐️⭐️⭐️ We absolutely love this sauna! It has been a wonderful addition to our home, and we use it all the time. It’s easy to use, heats up perfectly, and feels incredibly relaxing. The quality... Leggi di più
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Never received sauna rocks. Called multiple times and they say they have lots of orders. A fedex labeled was created weeks ago but no movement. We obviously can't use without the rocks. Maybe this c... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
At Redwood Outdoors, our purpose is clear: we’re here to passionately spread sauna culture to everyone. We believe that heat and cold therapy should be accessible, enjoyable, and life-enhancing — whether you’re deep in the mountains, by the coast, or right in the city. We design and deliver high-quality outdoor wellness products — from traditional barrel saunas to modern cold plunge tubs — built to perform, built to last, and built to look beautiful in your backyard. Our gear stands up to harsh climates, holds temperature exceptionally well, and brings the timeless benefits of sauna and cold therapy straight to your door. But we’re more than just product people — we’re sauna people. We live for the post-plunge endorphin rush, the deep heat of a winter sauna, and the way these rituals bring people together. And we’re here to support you every step of the way. Our customer service team is knowledgeable, responsive, and committed to making sure your experience is smooth from order to installation and beyond. Thousands of customers have already joined the Redwood Outdoors community — building backyard retreats, reconnecting with wellness, and embracing the rhythm of heat and cold. Their stories inspire us, and their feedback fuels us. So if you’re looking for a company that genuinely cares about sauna culture, stands behind its products, and puts people first — you’re in the right place.
Informazioni di contatto
20730 72nd Ave S, 98032, Kent, Stati Uniti
- (800)567-8036
- support@redwoodoutdoors.com
- redwoodoutdoors.com
4,2
Molto buono
328 recensioni
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Ha risposto al 97% delle recensioni negative ricevute
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Love our Cove Sauna
Although we had to wait a couple of months to receive it, we had a great experience buying (used our HSA account for part of the payment), easy delivery, installing (took about 6 hours with 2-3 people) and are now using our Cove Sauna regularly. Really love it!
23 luglio 2026
Risposta di Redwood Outdoors
We are so glad to heat it! Thank you so much for taking the time to share your experience. Wishing you many relaxing sauna sessions for years to come!
Seamless experiance
10 settembre 2026
Non scritta su invito
Risposta di Redwood Outdoors
Thank you for sharing that this felt like a seamless experience - that's always what we're aiming for! Let us know if we can be of any help in the future.
Risposta di Redwood Outdoors
That's wonderful to hear that you felt the quality and service was excellent. We pride ourselves on trying to provide a superior product with superior -expert- service. Thank you for taking the time to share this via Trustpilot. Our customer reviews are always taken to heart!
The best addition to our home
We have had our sauna for just over a year now and it has been one of the best purchases we ever made for our home. Redwood Outdoors customer service was phenomenal from the start to finish and now beyond. We recently had a bad storm shatter our sauna door and they quickly jumped in to help get what we needed to get the door back in place. Although I am sad we are saying goodbye to this sauna because we are moving, I am happy and looking forward to our next Redwood Sauna at our new home. If you are looking for a sauna, I highly recommend Redwood Outdoors for your purchase. They go above and beyond to ensure your happiness in and out of the sauna.
10 settembre 2026
Non scritta su invito
Risposta di Redwood Outdoors
Thank you so much for this kind review. We were so happy to help to get you back up and running! We do read all of our customer reviews as a team, and this one will be extra special to share. We look forward to helping you whenever you're ready for your next sauna! Wishing you a good move, and all the best going forward. Thank you again!
Redwood stands behind its products
Very easy company to do business with and knowledge about the products
8 settembre 2026
Non scritta su invito
Risposta di Redwood Outdoors
We really appreciate your taking the time to share this in a review. It means more than you know to receive this feedback from our customers! If there is anything we can help with in the future, please let us know. Thank you for choosing us with this investment!
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
We absolutely love this sauna! It has been a wonderful addition to our home, and we use it all the time. It’s easy to use, heats up perfectly, and feels incredibly relaxing. The quality is excellent, and we always feel refreshed after using it. We couldn’t be happier with our purchase and highly recommend it!
8 settembre 2026
Non scritta su invito
Risposta di Redwood Outdoors
This is wonderful to hear. It's exciting for us to see our customers through the build and installation of the sauna - that first sauna session is the very relaxing finish line! We greatly appreciate your taking the time to share your experience via a review, it means a great deal to us. And thank you for choosing us with this purchase! Should you have any questions or need support with anything in the future we're here to help.
Joe was a pleasure to work with
Joe was a pleasure to work with! He was an excellent listener and expressed empathy and understanding for me regarding the problem I called customer service about. This was exactly the kind of interaction I needed. He solved my problem and I was able to revert back to the incredible joy I have been experiencing with Redwood Outdoors after ordering my first sauna last week - a lifetime dream come true for me. Thank you, so much, Joe!
Melissa Potter
New Hampshire
8 settembre 2026
Non scritta su invito
Risposta di Redwood Outdoors
I can't wait to share your kind review with Joe, and thank you for taking the time to share this. These reviews mean a lot to us and help us ensure we're meeting the mark! We want to thank you for choosing us and putting trust in our products and our service with this investment. Should you need anything in the future, we're a phone call away. Thank you again, and wishing you many more years of relaxing sauna sessions to come!
Excellent company
Excellent company. From first contact through delivery they are excellent and highly responsive after the sale as questions came up. Highly recommend.
8 settembre 2026
Non scritta su invito
Risposta di Redwood Outdoors
Thank you so much for taking the time to share this. We do strive for this to be as seamless of a process as possible for our customers, so receiving this kind of feedback means more than you know. If there is anything you need support with in the years ahead we're a phone call away. Thank you for choosing us with this purchase - it's a big investment, and your trust in us is not taken for granted. We appreciate you!
Never received sauna rocks
Never received sauna rocks. Called multiple times and they say they have lots of orders. A fedex labeled was created weeks ago but no movement. We obviously can't use without the rocks. Maybe this company grew too fast and can't handle the orders. It's a lovely sauna but still disappointed we can't get the correct rocks.
21 luglio 2026
Serivce and product were on point.
Customer service was a real person, not a hard sell but gave great info. Installation was a one day project for me (minus electrical).
I am extremely happy with this entire process/product. Bought Summer of 2026...
21 luglio 2026
Risposta di Redwood Outdoors
Thank you so much for your review. We do pride ourselves on being available by phone for our customers and in ensuring our customers speak to a genuine product expert. We have seasoned crew! It is so wonderful to hear that this was a seamless experience. Thank you for choosing us with this purchase - we don't it for granted. Let us know if we can be of any help in the future, and we wish you many relaxing sauna sessions to come!
Quality of the sauna
Quality of the sauna. Communication throughout the process.
Been wanting to buy abd investigating for years. So happy we went with Redwood
27 luglio 2026
Risposta di Redwood Outdoors
Thank you so much for choosing us with this investment. We recognize this is a big purchase, and it means a lot to us that you decided to put your trust in us when making the decision. If there is anything we can do to support in the years to come just give us a call! Thank you again, and we're wishing you many relaxing sauna sessions to come!
Circuit breaker faulty on sauna control…
Circuit breaker faulty on sauna control panel and light will not work with controller. Redwood outdoors won’t do anything, harvia heater won’t do anything. There answer was the light they sent us (100w) is to high of a wattage for me to go buy a different one. Harvia heater manual states use light no more than 100w. I have tried for 4 weeks to have a new circuit breaker sent and all they do is ignore my voicemails. Do not buy from redwood outdoors. Do not stand by there warranty and send you faulty equipment.
28 luglio 2026
After several years
After several years, the window in my sauna cracked from the heat and needed replacement. They located the part and shipped it to me for $100. I thought that was fair. Delivery was efficient too.
27 luglio 2026
Risposta di Redwood Outdoors
Thank you for sharing your experience with this - especially after having the sauna for a few years already. We're always trying to improve our spare parts availability to customers that may need to do a repair after a natural disaster, weather damage, etc. We want to thank you for trusting us with this purchase originally, and for taking the time to leave a review - these do mean a lot to us and are shared with our whole company! Should you need anything in the future, we're a phone call away. We hope you're back up and running and enjoying your sauna again!
A wise choice
The pre purchase phone conversation was very helpful towards purchase choice and towards preparing for assembly. The product is amazing and works flawlessly. Could not be happier.
23 luglio 2026
Risposta di Redwood Outdoors
Thank you so much for sharing this via a review. Installing a sauna does take some pre-work, so we're glad to hear you felt well prepared by our team for all of the steps needed along the way. Thank you for choosing us - your business is what keeps us going! We hope you continue to love your sauna, and let us know if we can ever be of help in the future.
Risposta di Redwood Outdoors
This is so awesome to hear, thank you for taking the time to leave us a review, and thank you for choosing us with this purchase. Don't hesitate to reach out if you need any assistance in the future - we pride ourselves on being available by phone to our customers. Thank you again, and we hope you're loving your sauna!
Ordering process was super simple
Ordering process was super simple. Love my sauna. Also love the little extra stuff Redwood provided like a bucket, sauna hat, and rug! Also great customer service!
8 settembre 2025
Non scritta su invito
Risposta di Redwood Outdoors
Thank you so much for sharing your experience! We’re thrilled that the ordering process was simple, our team provided great service, and most importantly that you love your sauna. It’s also wonderful to hear that you’re enjoying the bucket, sauna hat, and rug. We hope those extra touches make your sauna sessions even more enjoyable for years to come!
product is ok, everything else disappointing
product is ok. clarity on shipping and delivery severely lacking and inconsistent. world not recommend buying from this company, find a local provider who can set and deliver on expectations. cost of these products warrants a much higher level of service and experience.
16 luglio 2026
Risposta di Redwood Outdoors
We’re glad to hear the product itself has met your expectations, but we’re sorry that the communication surrounding shipping and delivery did not. We understand that an investment of this size should be accompanied by clear, consistent updates and a much smoother overall experience.
Your feedback is important and highlights an area where we must do better. We regret that the service you received affected your confidence in recommending Redwood Outdoors, and we hope we may have an opportunity to restore that confidence.
Redwood Outdoors have excellent…
Redwood Outdoors have excellent customer service—they went out of their way to make sure I got my products and was satisfied. Thank you!! Highly recommend!
16 luglio 2026
Risposta di Redwood Outdoors
Thank you so much for your kind words and recommendation! We’re delighted to hear that our team went the extra mile to ensure you received your products and were fully satisfied. Your support means a great deal to everyone at Redwood Outdoors, and we hope you enjoy your products for many years to come!
Great sauna!
Communication was excellent. Delivery was smooth. Setting up the sauna was easy using the manual and video. And the sauna is fantastic! Heats up quick (for sauna standards) and once hot it retains the heat without the heater running. Wifi control makes it all easy.
22 luglio 2026
Risposta di Redwood Outdoors
Thank you for sharing your experience! We’re thrilled that everything, from communication and delivery to set-up, went smoothly. It’s wonderful to hear that your sauna heats efficiently, retains the heat so well, and that the Wi-Fi controls make it even easier to enjoy. We truly appreciate your support and wish you many relaxing sauna sessions ahead!
Really happy with my Redwood Outdoor…
Really happy with my Redwood Outdoor Sauna! It looks great, feels really well made, and has been awesome to use. Overall, a great experience and I’d definitely recommend them!
Tim
2 settembre 2026
Non scritta su invito
Risposta di Redwood Outdoors
Thank you so much, Tim! We’re thrilled to hear that you’re enjoying your sauna and are happy with its quality and appearance. We truly appreciate your recommendation and hope you enjoy many relaxing sauna sessions for years to come!
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