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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Comprei uma mala da LV o customer service foi muito bom, a entrega rápida e a mala está em óptimas condições. Desde primeiro momento que entrei em contato com a equipa de Re-Luxry foi muito atenciosa... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Love Reluxry so much! Jenny is a really great seller, ships fast and is true to her word with any item callouts, is always honest and sources the best items that everyone wants! Highly recommend Relux... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

rofessionalism and customer service.” “The ambiance here is always inviting and comfortable.” “This is my go-to place for designers bags - the best in town.” She is not only friendly but also highly... Leggi di più

Valutata 1 stelle su 5

DO NOT PURCHASE FROM THIS STORE - YOU WILL BE FOOLED. I purchased a bag and was told several times as I asked if I can return the item. I was told several times that I am able to return the bag - not... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di articoli di seconda mano
  2. Negozio di accessori di moda
  3. Designer di moda
  4. Negozio di borsette

Scritti dall'azienda

Established in London in 2022, Re-Luxry is becoming a leader in providing the finest pre-loved luxury bags and accessories the market has to offer. Our goal is to give you access to a global collection of the most desirable and authentic pre-owned designer items. Featuring iconic brands such Hermès, Chanel, Louis Vuitton, Dior, and Celine. We bring you not just fashion, but timeless elegance!


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

21 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,4

Tutte le recensioni

(21)

0 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Amazing quality

Very fast shipping! I love my bag! The quality is amazing and the customer service top top!.. im looking forward to buying my second bag with this company. Love love!

20 giugno 2025
Non scritta su invito
Valutata 5 stelle su 5

Another beautiful bag from Re-luxry

Another beautiful bag from Re-luxry. The bag is pre loved but wow the quality is amazing. This is the second bag I bought. This company never disappoints. I highly recommend it. Thank you so much 😊. I love it 😍.

8 maggio 2025
Non scritta su invito
Valutata 5 stelle su 5

Thank you ✨️

I purchased a Chanel Classic Double Flap from Re-Luxry, and I absolutely love it! The bag was exactly as described and is in pristine condition. I joined their live shopping, and when I saw it, I knew I had to have it. This has always been my dream bag. The entire process was smooth, and it arrived very quickly via DHL. I highly recommend this shop and will definitely buy from them again. Thank you!

13 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

An excellent experience buying from Reluxry

I recently purchased a Louis Vuitton Alma BB Damier Ebene from Reluxry, and the entire experience was exceptional from start to finish. Despite living in Portugal, the delivery was right on time. The moment I unboxed the bag, I was genuinely stunned by its condition — absolutely flawless. Honestly, if you didn’t know it was pre-loved, you’d think it was brand new. The quality is pristine, pristine, pristine. A huge thank you to Jeny for her care, honesty, and attention to detail throughout the process. I’ll definitely be shopping with Reluxry again!

14 aprile 2025
Non scritta su invito
Valutata 1 stelle su 5

DO NOT PURCHASE FROM THIS STORE

DO NOT PURCHASE FROM THIS STORE - YOU WILL BE FOOLED. I purchased a bag and was told several times as I asked if I can return the item. I was told several times that I am able to return the bag - not very professional including the atmosphere - when I messaged the seller she said 'I am no longer allowed to return it' and 'I was showed the bag on the TikTok live' which I understand. When I explained I needed a refund I was completely ignored and then blocked - baring in mind the disrespect of the whole situation - I had paid over £400 which is absolutely shocking, like its not cheap! The owner is very rude and do not purchase from her.

1 aprile 2025
Non scritta su invito
Logo di RE-LUXRY

Risposta di RE-LUXRY

Thank you very much for writing this review. The bag was purchased during our live shopping event. The person who originally negotiated to buy the bag, was unable to proceed because you purchased the item first. Once we adjusted the price of the bag, you proceeded to purchase it.

We showcased the bag several times and pointed out all its flaws. Additionally, we requested you to review all the pictures and measurements of the bag. All your questions were addressed during the live shopping event. We also stated multiple times that you could cancel the purchase. However, each time, you confirmed your intention to proceed.

During the live shopping, we made it clear that all sales are final. We only accept returns if the item doesn’t match the description provided in the listing or during the live shopping event. After reviewing the recorded live shopping, it is evident that we clearly explained everything regarding the bag and our return policy. You were informed that you could cancel the purchase. However, we don’t accept returns for the reason provided: ‘Change my mind’.

Valutata 5 stelle su 5

First time Buyer

First time Buyer,
An enjoyable experience, bag was exactly as described complete with authentication.
Haven't stopped wearing it since.
Will definitely shop again..

3 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Timeless and Genuine

Re-Luxry has an amazing range of beautiful, timeless and genuine bags ! I am so lucky that I finally have my ysl bag - such impeccable condition and very well kept. I now have a timeless piece with very high quality standards with the added bonus of being sustainable.

Customer service is definitely a plus: the team is amazing, very knowledgeable, very responsive and I felt like I had personalised treatment every step of the way.

Definitely looking forward for more purchases.

4 settembre 2024
Non scritta su invito
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Risposta di RE-LUXRY

Hi Samantha, thank you for your kind words and for supporting our business. We truly appreciate it! We are confident that you will enjoy wearing your YSL bag many times. Thank you!

Valutata 5 stelle su 5

Very happy with my purchase

Bought a timeless staple as a gift and were very happy. Good purchase process, great range of bags and reasonable prices. Definitely buying again.

9 settembre 2024
Non scritta su invito
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Risposta di RE-LUXRY

Hi Thank you for your valuable feedback! Please don't miss out on our live shopping event on our website, where we'll be offering incredible discounts and exciting giveaways. Join us for the experience!

Valutata 5 stelle su 5

Authentic items at great prices

Amazing seller. Items as described and authenticity guaranteed 💯. I will definitely be purchasing from items from Jenny

6 settembre 2023
Non scritta su invito
Logo di RE-LUXRY

Risposta di RE-LUXRY

Hi Maxine, thank you for sharing your experience with us! We are so grateful for having you as a client. Thank you for supporting our business!

Valutata 5 stelle su 5

Great authentic luxury finds at great prices!

Love Reluxry so much! Jenny is a really great seller, ships fast and is true to her word with any item callouts, is always honest and sources the best items that everyone wants! Highly recommend Reluxry for high quality luxury finds- no need to worry about authenticity since she is Entrupy verified on any items upon request!

6 ottobre 2023
Non scritta su invito
Logo di RE-LUXRY

Risposta di RE-LUXRY

Wow! We can’t thank you enough for the kind words about your experience with Re-Luxry! Your review means the world to us and lets us know we’re on the right track. Thank you!

Valutata 5 stelle su 5

Amazing customer service

Amazing customer service, I love that they let you know everything about the bag you're buying. Fast delivery and I can't wait to buy more bags from them

5 ottobre 2023
Non scritta su invito
Logo di RE-LUXRY

Risposta di RE-LUXRY

Thank you for trusting us. We can’t wait to show you our new arrivals. Also, thank you for your feedback!

Valutata 5 stelle su 5

Comprei uma mala da LV o customer…

Comprei uma mala da LV o customer service foi muito bom, a entrega rápida e a mala está em óptimas condições. Desde primeiro momento que entrei em contato com a equipa de Re-Luxry foi muito atenciosa porque não estava muito confiante se comprava a mala ou não usada mas senti logo confiança. Estou muito feliz com a minha compra, porque realmente a mala está exatamente como nas fotos que eles me enviaram. Obrigada

29 settembre 2023
Non scritta su invito
Logo di RE-LUXRY

Risposta di RE-LUXRY

We love to hear from our international clients! We’re so happy you love your new LV bag as well as the service we have provided. Thank you so much for sharing your experience with Re-Luxry!

Valutata 5 stelle su 5

Fast shipping 1 day

Fast shipping, the bag is in good condition, it was a good purchase. They will answer any questions and send photos. perfect

3 ottobre 2023
Non scritta su invito
Logo di RE-LUXRY

Risposta di RE-LUXRY

Thank you so much for your feedback! We are so happy that you love your new bag.

Valutata 5 stelle su 5

The best independent luxury designer resale online business

I recently had the pleasure of purchasing a bag from Re-Luxry, and I must say, it was an outstanding experience from start to finish.
From the moment I placed my order, their customer service team was incredibly responsive and helpful, addressing all my inquiries with professionalism and courtesy. Since I’ve started using the bag, I’ve received countless compliments and inquiries about its origin, and I’m thrilled to share my fantastic experience with Re-Luxry. I feel confident in recommending their service to anyone looking for a stylish, preloved designer bag with a conscience.

Overall, my journey with LE-RUXY has been nothing short of exceptional. I’m already looking forward to my next purchase with them.

26 luglio 2023
Non scritta su invito
Logo di RE-LUXRY

Risposta di RE-LUXRY

Thank you so much for your feedback! We’re glad you love the bag and service!

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