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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Excellent service from YY! I had an absolutely excellent experience buying and setting up my new iPhone. YY was extremely helpful, patient and professional throughout the whole process. He took... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

⭐⭐⭐⭐⭐ I can't recommend Y Y highly enough. The customer service is outstanding. He is always available to help, responds quickly, and follows up to make sure everything is under control and that... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Gave me excellent service. Spent time sorting out issue i had when I was abroad. Responsible and reliable. The product itself is excellent.

L'azienda ha risposto

Valutata 5 stelle su 5

Mr Luftig is not only timely, professional and courteous but goes above and beyond. Even when situations haven’t gone as planned, he quickly gets a handle and takes ownership, ensuring a resolution. T... Leggi di più

Dettagli dell'azienda

  1. Negozio di telefoni cellulari
  2. anche in
  3. Negozio di accessori per cellulari
  4. Negozio per la riparazione di cellulari
  5. Provider di servizi per le telecomunicazioni

Scritti dall'azienda

RCUK is a full-service telecoms business that offers comprehensive business solutions and also has a chain of modern, independent telecommunications retail showrooms. We are proud to serve the UK and the communities surrounding our showrooms with all of their connectivity needs. We keep our communities connected. Whether a business needs unified communications or an individual wants the latest handsets and accessories on tailored contracts. We will always help find a bespoke deal that’s right for you or your company. Best of all, our phone lines are always open. We have unbeatable customer service. You’ve heard that before… but we mean it. Our friendly in-store experts will manage your account and all of your needs – we don’t believe in long waiting times on the phone, you can call our team directly anytime or just pop in to one of our showrooms in London or Manchester.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

710 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,5

Tutte le recensioni

(710)

30 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Shimi provided exemplary assistance…

Shimi provided exemplary assistance outside of regular hours, swiftly resolving my phone issues with remarkable efficiency. His dedication not only showcased technical prowess but also demonstrated a genuine commitment to client satisfaction. I appreciate his prompt and caring approach, making the overall experience commendable and highly satisfactory.

29 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

These guys are outstanding

These guys are outstanding, I cannot give them any higher recommendation. An absolute breeze to deal with, knowledgeable, excellent communication, service with a smile and great value for money. From someone who has lived and breathed customer service for a long, long, time these guys get it and make every customer feel valued and special. Don't go anywhere else. Special shout out to Abraham - knew what I needed before I did.

25 gennaio 2024
Non scritta su invito
Valutata 1 stelle su 5

really bad service unfortunately no one…

really bad service unfortunately no one to talk to about it and makes it very Frustrating hope to get a quicker answer here then by phone

25 gennaio 2024
Non scritta su invito
Logo di RCUK

Risposta di RCUK

Hello and thank you for leaving us a review. We are extremely sorry to hear you didn't have a good experience with us. We want to put this right, as we pride ourselves on exceptional customer service. Please can you get in touch with Aaron, our Head of Retail, at aaron.luftig@rcuk.com and we do our best to fix this for you. Thank you.

Valutata 5 stelle su 5

Love RCUK!

I was originally hesitant about renewing my mobile contract with RCUK, since I foolishly thought I could find a cheaper deal elsewhere. But after Barry offered me an offer I just couldnt refuse, I happily agreed a new 2 year contract. And I couldnt be happier. The servive recieved by Barry has been excellent, from start to finish. Shimmy Neumann assisted me too with setting up the new phone. He is an excellent new addition to the Manchester branch.

17 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

Shaya's knowledge and dedication was…

Shaya's knowledge and dedication was unparalleled, and his customer service throughout the purchase was phenomenal and as expected from an RCUK staff member.

Maxi, you can really be proud of your team!!!

Looking forward to the next purchase.

27 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Fantastic service - thanks Shaya!

I needed to upgrade my data bundle mid contract and they done so with no issue at all, I have to say one thing that stands out is the overall commitment and efficiency to getting a solution quickly.

I dealt with Shaya, he kept me updated through the process and let me know as soon as the revised contract, with an even better price, was up and running,

Highly recommended, thanks, Shaya and team!.

27 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Professional, friendly and reliable

I have been working with RCUK for over 4 years having previously working with dedicated Business Customer Services managers at Vodafone and O2.

The level is service with RCUK is second to none, tailoring our service with each individuals needs of our organisation.

This has helped us save a huge amount on our bills over this period.

Thank You Eli and Anthony!!

1 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Great customer service

After many years with the same cell phone agent, I was recommended RCUK and was put in touch with Suchi who is my account manager.

He’s provided me with every comprehensive and detailed cellular contract that includes countries and tarrifs that aren’t usually included for substantially less than I’ve paid until now.

Suchi always comes back to me whenever I need to make a change or add something. It’s an absolute pleasure dealing with him.

13 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

"My experience was great because the…

"My experience was great because the company consistently delivered high-quality services. Their customer support team was responsive and helpful, addressing any issues promptly. Additionally, I appreciated their commitment to innovation, as they frequently introduced new features and improvements to enhance the user experience. Overall, the company's dedication to quality and innovation made my experience positive."

1 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

What more can I say?

I am writing to offer my highest recommendation for RCUK, the remarkable mobile phone company that has consistently demonstrated excellence in the field of telecommunications. It is with great enthusiasm that I would like to specifically commend the exceptional contributions and outstanding service provided by one of their extraordinary team members, Kiara.

RCUK has consistently proven to be an outstanding mobile phone company that sets a gold standard in providing top-notch products and services to its customers. Their unwavering dedication to delivering reliable, innovative, and cutting-edge solutions in the realm of mobile technology is truly commendable. RCUK's commitment to customer satisfaction, quality products, and technological advancement has made them a trusted leader in the industry.

Amidst the exemplary team at RCUK, Kiara has been a standout performer, consistently going above and beyond to provide customers with an exceptional mobile phone experience. Her exceptional professionalism, deep expertise, and a strong commitment to customer satisfaction have made a significant impact on the services we have received.

What sets Kiara apart is her exceptional ability to understand the unique needs of customers and to tailor solutions that not only meet but exceed those needs. Her dedication to providing personalized support and guidance has been instrumental in ensuring that our mobile phone experience is nothing short of exceptional. Kiara's outstanding customer service, unwavering commitment, and problem-solving skills have been invaluable in addressing any issues promptly and effectively.

In addition to her remarkable customer service skills, Kiara's ability to communicate complex technical details with clarity and precision has been immensely valuable. She consistently goes the extra mile to ensure that customers have a comprehensive understanding of the products and services, making informed decisions a seamless process.

In summary, I wholeheartedly recommend RCUK as a premier mobile phone company, renowned for its commitment to excellence in the telecommunications industry. Working with Kiara has been a genuine pleasure, and I am deeply grateful for the exceptional service she has provided. Her dedication, expertise, and unparalleled customer focus have significantly enriched our mobile phone experience. I cannot overstate the immense value she brings to the world of mobile technology.

I extend my sincerest thanks to Kiara for her unwavering commitment and remarkable service, and I am honored to have had the privilege of being assisted by such an exceptional individual.

30 ottobre 2023
Non scritta su invito
Valutata 5 stelle su 5

Extremely supportive team

The team were very patient in solving a problem I had with my phone. They have an amazing attitude to helping their clients, nothing seems too unimportant. I cannot recommend the Manchester team highly enough.

26 ottobre 2023
Non scritta su invito
Valutata 5 stelle su 5

excellent firm

friendly staff always doing that bit extra to meet our needs in a pleasant manner. Most recently we have been receiving assistance from Kiara Cosani who is extremely helpful and very efficient!

28 settembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Amazing service

Have just had the most amazing service from Abraham Nemetsky - he has helped me to merge 2 phones painlessly
A pleasure to work with him

6 settembre 2023
Non scritta su invito

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