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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Excellent service from YY! I had an absolutely excellent experience buying and setting up my new iPhone. YY was extremely helpful, patient and professional throughout the whole process. He took... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

⭐⭐⭐⭐⭐ I can't recommend Y Y highly enough. The customer service is outstanding. He is always available to help, responds quickly, and follows up to make sure everything is under control and that... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Gave me excellent service. Spent time sorting out issue i had when I was abroad. Responsible and reliable. The product itself is excellent.

L'azienda ha risposto

Valutata 5 stelle su 5

Mr Luftig is not only timely, professional and courteous but goes above and beyond. Even when situations haven’t gone as planned, he quickly gets a handle and takes ownership, ensuring a resolution. T... Leggi di più

Dettagli dell'azienda

  1. Negozio di telefoni cellulari
  2. anche in
  3. Negozio di accessori per cellulari
  4. Negozio per la riparazione di cellulari
  5. Provider di servizi per le telecomunicazioni

Scritti dall'azienda

RCUK is a full-service telecoms business that offers comprehensive business solutions and also has a chain of modern, independent telecommunications retail showrooms. We are proud to serve the UK and the communities surrounding our showrooms with all of their connectivity needs. We keep our communities connected. Whether a business needs unified communications or an individual wants the latest handsets and accessories on tailored contracts. We will always help find a bespoke deal that’s right for you or your company. Best of all, our phone lines are always open. We have unbeatable customer service. You’ve heard that before… but we mean it. Our friendly in-store experts will manage your account and all of your needs – we don’t believe in long waiting times on the phone, you can call our team directly anytime or just pop in to one of our showrooms in London or Manchester.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

710 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,5

Tutte le recensioni

(710)

30 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Keiran and his team have been amazing

Keiran and his team have been amazing . Quick and professional service. Thank you !

30 settembre 2026
Non scritta su invito
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Risposta di RCUK

Hello,

Thank you for taking the time to leave us a review. We are delighted to read that you received quick and professional service.

We hope to see you again soon.

All the best,
RCUK

Valutata 5 stelle su 5

Great service from Keiran and his team.

Great service from Keiran and his team.

24 settembre 2026
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Risposta di RCUK

Hello,

Thank you for taking the time to leave us a review. We are delighted to read that you received great service.

We hope to see you again soon.

All the best,
RCUK

Valutata 5 stelle su 5

Gave me excellent service we're there for me when needed

Gave me excellent service. Spent time sorting out issue i had when I was abroad. Responsible and reliable. The product itself is excellent.

25 settembre 2026
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Risposta di RCUK

Hello,

Thank you for taking the time to leave us a review. We are delighted to read that you had a positive experience.

We hope to see you again soon.

All the best,
RCUK

Valutata 5 stelle su 5

YY as always caring and helpful!

24 settembre 2026
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Risposta di RCUK

Hello,

Thank you for taking the time to leave us a review. We are delighted to read that you had a positive experience in our store.

We hope to see you again soon.

All the best,
RCUK

Valutata 5 stelle su 5

Excellent service from YY!

Excellent service from YY!

I had an absolutely excellent experience buying and setting up my new iPhone. YY was extremely helpful, patient and professional throughout the whole process. He took the time to explain everything clearly, made sure everything was set up properly, and never made me feel rushed.

His customer service was genuinely outstanding and he went above and beyond to make the whole experience easy and enjoyable. It’s not often you come across someone who takes such pride in looking after a customer.

YY is a real credit to the company and deserves recognition for the excellent service he provides. I would happily recommend him to anyone. Thank you, YY! ⭐️⭐️⭐️⭐️⭐️

22 settembre 2026
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Risposta di RCUK

Hello,

Thank you for taking the time to leave us a review. We are delighted to hear that you received excellent service from YY.

We hope to see you again soon.

All the best,
RCUK Stamford Hill

Valutata 5 stelle su 5

Fabulous service Kerushan!

Fabulous service Kerushan!! Always tries (and succeeds) in fullfiling ny requests and pleasing to the highest standard possible

28 agosto 2026
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Risposta di RCUK

Hi Leah,

Thank you for taking the time to leave us a 5 star review. We are delighted to read that you received fabulous service.

We hope to see you again soon.

All the best,
RCUK

Valutata 1 stelle su 5

PAC code request

I am waiting for over a week to get the PAC codes. Seems like if you want to leave RCUK there is little chance...

24 agosto 2026
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Risposta di RCUK

We’re sorry to hear about your experience and the delay in receiving your PAC codes. This is certainly not the level of service we aim to provide.

We’d like to look into this urgently and make sure your request is resolved. Please email us at mobile@rcuk.com with your account details so our team can investigate and get this sorted as quickly as possible.

All the best,

RCUK

Valutata 1 stelle su 5

You will go through hell trying to get…

You will go through hell trying to get your PAC code to go to another service provider

@RCUK - I am the account holder. You have made it impossible to get through to someone to get the codes. I have been promised a callback on numerous occasions. Get your act together

24 agosto 2026
Non scritta su invito
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Risposta di RCUK

Hi,

I'm sorry about your experience.

We require authorisation from the account holder when making any changes to mobile plans.

Please get in touch with more information so our management team can assist.

Thanks,
RCUK

Valutata 5 stelle su 5

Need a new phone, Where else?

I needed a new device, so i spoke to AY.N, who advised as I was in London, I can visit the N16 branch and see my options and he will handle the contract.
I popped into the N16 branch to discuss potential devices for the upcoming upgrade; the staff were excellent, very accommodating and easy to deal with, and came up with various great options, explaining pros and cons.
They helped me choose the best option, and walk away with my new phone, happy and hassle free, knowing it is handled and that as usual, RCUK & its incredible staff have got it covered.
Thank you to Meir H and Martin in N16 for the advise on the devices, and as always, AY. N, in M7 who took care of the upgrade, stress free and with 5☆ service.

5 agosto 2026
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Risposta di RCUK

Hello Abraham,

Thank you very much for taking the time to leave us a review. We are delighted to read that you had such a positive experience in our store.

We look forward to seeing you again soon.

All the best,
RCUK

Valutata 5 stelle su 5

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I can't recommend Y Y highly enough. The customer service is outstanding. He is always available to help, responds quickly, and follows up to make sure everything is under control and that any issues are fully resolved.

It's rare to find someone who genuinely cares about their customers and goes the extra mile every time. Professional, reliable, and a pleasure to deal with. Thank you for the excellent service!

26 luglio 2026
Non scritta su invito
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Risposta di RCUK

Hi Joshua,

Thank you for taking the time to leave us a 5 star review. We are delighted to hear how pleased you were with our service.

We hope to see you again soon.

All the best,
RCUK

Valutata 5 stelle su 5

Superb Service!

Superb advice! Fantastic after sales service! Shaya Gluck @Hillwood went out of his way, in a calm professional manner. When I experienced some technical issues, he was on board, fast and efficient! Highly recommend the RCUK team! Thank you so much!

14 luglio 2026
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Risposta di RCUK

Hello Louise,

Thank you for taking the time to leave us a review. We hope to see you again soon,

All the best,
RCUK Hillwood

Valutata 1 stelle su 5

Highly Disappointed: Unacceptable Support for a Faulty New Device

As a loyal, long-term customer of RCUK, I am incredibly disappointed and frustrated with the service I have received recently.

I purchased a brand-new phone at the Hillwood branch, which unfortunately turned out to be completely faulty right out of the box. Despite my history with the company, the post-purchase support has been non-existent.

Here is what I have attempted so far to resolve this:

Phone Calls: Multiple attempts with no resolution.

Emails: Still waiting for response.

In-Store Visits: I have physically gone to both the Hillwood and Stamford Hill branches, yet I am still left with a broken device and no solution.

I am not asking for special treatment—just the basic customer support that any client deserves, especially a returning one. Leaving a loyal customer stranded with a defective product is not the standard I expected from RCUK.

I expect management to contact me immediately to arrange a replacement or a full refund.

2 giugno 2026
Non scritta su invito
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Risposta di RCUK

Hello,

Thank you for taking the time to share your feedback.

We're very sorry to hear about your experience and understand how frustrating it must be to receive a faulty device and feel that your attempts to resolve the issue have not been successful.

This is certainly not the level of service we aim to provide, particularly for a loyal customer who has supported RCUK over many years.

We would like to investigate this matter as a priority and work towards a resolution as quickly as possible. Please email your contact details, purchase information and a brief summary of the issue to retail@rcuk.com, and a member of our management team will review your case and be in touch directly.

Thank you for bringing this to our attention. We appreciate the opportunity to put things right.

Many thanks,
RCUK

Valutata 5 stelle su 5

Great patient service

Great patient service. And always please to serve

8 giugno 2026
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Risposta di RCUK

Hello,

Thank you for leaving us a 5 star review. We hope to see you again soon.

All the best,
RCUK Manchester

Valutata 5 stelle su 5

Great service from RCUK

Great service from RCUK. YY helped me with my purchase of a new tablet and was outstanding throughout. He went out of his way to make sure everything was sorted and transferred properly. Really smooth experience, highly recommend.

29 aprile 2026
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Risposta di RCUK

Hello Abe, thank you for taking the time to leave us a 5 star review. We are delighted to read that you received a really smooth service from YY.

We hope to see you again soon.

All the best,
RCUK Stamford Hill

Valutata 5 stelle su 5

Keiran and his team have always looked…

Keiran and his team have always looked after me with my queries and helped out to his full potential.

27 marzo 2026
Non scritta su invito
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Risposta di RCUK

Hi Carmen,

Thank you for taking the time to leave us a review. We are delighted to read that Keiran and the team look after you well.

We hope to see you again soon.

All the best,
RCUK Golders Green

Valutata 5 stelle su 5

efficient and swift response

4 marzo 2026
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Risposta di RCUK

Hello Ereira,

Thank you for taking the time to leave us a review. We are delighted to read that you received efficient service.

We hope to see you again soon.

All the best,
RCUK Golders Green

Valutata 5 stelle su 5

Endless patience

Endless patience from Hagai, AY, Meira, and Chesky! They never make you feel inadequate

24 febbraio 2026
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Risposta di RCUK

Hello,

Thank you for taking the time to leave us a 5 star review. We are delighted to read that you received excellent service.

We hope to see you again soon.

All the best,
RCUK Manchester

Valutata 5 stelle su 5

Jade Dott was very helpful

Jade Dott was very helpful. On the phone,she was quite professional and clear, explaining in details the process.It really helped. E

17 febbraio 2026
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Risposta di RCUK

Hello Uchenna,

Thank you for taking the time to leave us a 5 star review. We are delighted to read that Jade was very helpful.

We hope to speak to you again soon.

All the best,
RCUK Team

Valutata 5 stelle su 5

Invaluable advice from Kieran

Invaluable advice from Kieran, honest and genuine and so friendly. Not pushy but real!

26 gennaio 2026
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Risposta di RCUK

Hi Marilyn,

Thank you for taking the time to leave us a review.

We hope to see you again soon.

All the best,
RCUK Golders Green

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