Rbc is the worst..after so many yrs of paying both the bank itself and life insurance staff made so many mistakes that was not worth to deal with to fix..went w another life insurance company
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Disgusting service poorest service. Extremely poor business ethics. Very disappointing for their name and their standard as how they handle business. I would save frustration at this age and find so... Leggi di più
I don’t know how to inform people to not fall into their traps. I have been framed by RBC team when I bought insurance for disability and when I needed they easily declined my case. They have added to... Leggi di più
Every time I call the recording says they are experiencing higher than expected call volumes. Perhaps it's time to alter you expectations so you are not surprised. Might also consider hiring more staf... Leggi di più
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65 recensioni
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Be prepared to waste 2 hours of your…
Be prepared to waste 2 hours of your life just to get an insurance policy, repeat yourself multiple times and be made to feel like you need to justify all your life choices when interacting with RBC insurance. My low satisfaction, among other things, is due to: long wait times for back-end tasks e.g., getting manager approval, completing a few tasks, inputting notes; lack of transparency e.g., stating a discount is being applied but not being specific about % of discount received, lack acknowledgement of information previously provided, non-inclusive language/treatment e.g., assuming all people have previously owned cars, have previously had insurance, and make similar life choices for how the use a vehicle
27 febbraio 2023
Non scritta su invito
Terrible Terrible Service well NO service
I have tried to get updated insurance for a trip booked with Reward points, about 4 hours on the phone, 3 "booked call backs", numerous disconnects. Still nothing.
This service is utter crap, I can only imagine if you actually need the insurance. Run very fast away. Wish they had negative review stars
13 febbraio 2023
Non scritta su invito
GO ABSOLUTELY ANYWHERE ELSE
After 10 years of paying these robbers their premiums, they cancelled my auto policy after 1 traffic ticket. After all the bad press Insurance companies have received recently it's become painfully aparent they are all about stealing your money in & screwing the client whenever possible.
Found alternate coverage elsewhere for LESS MONEY
9 gennaio 2023
Non scritta su invito
Just so difficult to get in touch with anyone
Wanted to make a change to my policy ... it is just so difficult to get in touch with anyone on the phone with RBC insurance!!
7 ottobre 2022
Non scritta su invito
RBC insurance has abused me
My RBC credit card was cloned and cancelled, so a payment to RBC insurance didn't go through. Their response was to cancel my policy, because I didn't call RBC insurance about my RBC credit card. Apparently they are totally unrelated, which is obviously my fault. After hours of pleading, they reinstated my policy with the stipulation I pay the full amount up front. Thousands of dollars later the policy is back in force and upon receiving a renewal letter, I can go back to monthly payments.
I didn't receive any renewal letter and they tried to take out a significantly higher payment annual than I authorized instead of the monthly payments we agreed upon. It didn't go through so they cancelled my policy and refuse to reinstate it. How do you pay a bill that you didn't get!? Because my policy was cancelled, other insurers are not willing to insure me.
I'm on hold trying to speak with someone and am literally told it'll be 2+ hours on hold before I can speak with someone, while my policy expires in two days.
I want to give this company negative stars. DO NOT DO ANY BUSINESS WITH THEM!!!!
22 marzo 2022
Non scritta su invito
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