John and Tom attended to install a new boiler at my home, they were friendly and professional and explained everything to me regarding my new boiler. I’d definitely recommend them. Left the place clea... Leggi di più
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Both John and Matt worked solid for two whole days in fitting our new boiler. From the start I knew it wasn’t going to be an easy job as the old boiler was 40 odd years old. They did everything, r... Leggi di più
Really happy with the service from Rapid Response today. Josh came out to fix our boiler and was absolutely brilliant. He was friendly, professional and really knowledgeable, and explained what he... Leggi di più
John from Rapid fitted my new Worcester Combi boiler today. He was punctual, polite, friendly and did a very professional, neat job. He explained everything thoroughly and I kept the brews coming! I... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
A family run business in the north of England. With years of experience in the industry, we are dedicated to providing top-notch service and ensuring the comfort and safety of our valued customers. At Rapid Response, we understand that a reliable and efficient boiler is essential for a cosy and warm home or office. That's why our team of skilled technicians are committed to delivering high-quality installations tailored to your needs. We work with both residential and commercial clients, maintaining the utmost professionalism throughout the entire process. Our company takes pride in using the latest technology and industry best practices to ensure optimal results. We only work with top-rated manufacturers, offering a wide range of boiler options to suit any requirement or budget. Whether you need a brand new installation or a replacement for your existing boiler, we've got you covered. Customer satisfaction is our number one priority. From the moment you contact us, our friendly and knowledgeable staff will guide you through the process, providing personalized solutions and answering any questions you may have. We strive to meet deadlines and complete projects efficiently, leaving no mess behind. Find us on the GAS SAFE REGISTER 950235
Informazioni di contatto
Bounty Farm, Crawford Road, Crawford Village, Skelmersdale, WN8 9QS, Wigan, Regno Unito
- 08000467299
- hello@rapidresponseheating.co.uk
- rapidresponseheating.co.uk
4,8
Eccellente
195 recensioni
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Didn't want to know!
An engineer came to service my boiler and I was told everything was okay. The following day, we woke up to no heating as the boiler had lost pressure. I wasn't overly alarmed as this can happen, especially after being worked on. But the next day same thing and the next and the next. Rapid Response would not come out and completely wiped their hands of the problem. We had no issues with the pressure before the service and I just wanted them to rectify what was probably a simple fix. Disappointed!
EDIT... the issue that I asked to be checked was not a pressure issue. It was to do with the ignition and had happened the week before. I assumed all areas would be checked on the service but just mentioned this so particular attention could be taken when servicing. I asked to speak to the engineer, who I was promised would phone me back, he never did. Had he contacted me, I could have clarified the issue we had the week before was a different one to the pressure and we haven't had that fault code again since anyway. I felt fobbed off as I felt something had been done/not done during the service to create an issue with the pressure because as explained, we hadn't had a pressure issue before. I do feel that if the engineer had bothered to contact me, then I could have explained this. Instead he misunderstood the message that was given to him and I didn't get the phone call I was promised. I'm not in the habit of posting bad reviews. I just felt disappointed by the customer service I was given as I would've expected better from a family run business.
11 gennaio 2024
Non scritta su invito
Risposta di Rapid Response Heating
Hi Nicky,
I am sorry to see you have left negative feedback regarding your boiler service. We have spoken with the engineer who attended the property and he was informed prior to the visit that there had been an issue with the pressure. We had not installed the appliance (this had been done previously by BeSure Group) and therefore we can not be held accountable for pre-existing issues or issues left by the installer on the system. We are more than happy to resolve any issues but this would not be included in a routine boiler service. Since our visit another company/engineer (other than ourselves) has also attended the property to work on the appliance/ system. Hopefully the issue is now resolved and I am hopeful the second company that has attended has highlighted that our service was not the cause of the issue and the feedback can be amended accordingly. I am sure you are aware of how damaging negative feedback can be (especially to a family run business). We take all feedback on board however when the feedback relates to work we have not carried out I believe this this be unjust. If you wish for us to come and rectify the pre-existing issues please contact our office number.
Reply to EDIT:
Has the second engineer resolved the issue and if so did the issue found relate in any way to the routine service carried out by ourselves?
Ben fixed my mother's boiler.
Ben fixed my mother's boiler. Ben's résumé speaks volumes about his kindness. After waiting a short while to check in, I was relieved to hear that everything went smoothly for her and that there have been no problems at all. Ben, I'm grateful.
10 dicembre 2023
Risposta di Rapid Response Heating
Dear Riley,
I hope this message finds you well. I wanted to personally reach out and express my sincere appreciation for taking the time to leave a review. Your kind words truly mean a lot to us. We are delighted to hear that your mother's boiler is now functioning properly once again. It is crucial to have a reliable heating system, especially during this time of year when the weather can be quite unforgiving.
Your feedback is invaluable to us as it allows us to continually improve our services and ensure customer satisfaction. We are committed to providing the best possible experience to all our valued customers, and your review reassures us that we are on the right track.
If there is anything else we can assist you with, please do not hesitate to reach out. We are here to provide support and ensure your utmost satisfaction.
Once again, thank you for your review and for choosing our services. We truly appreciate your business.
Warmest regards,
Rapid Response
The team at RapidResponse had…
The team at RapidResponse had unparalleled knowledge, therefore even though their pricing was slightly higher than the other quotes I received, it was still well worth the expense because you are paying for their experience.
8 dicembre 2023
Risposta di Rapid Response Heating
Hello Jordan
Thank you so much for your incredibly kind review of our rapid response service. Your words mean a lot to us! We're thrilled to hear that you found our service helpful and efficient. It's always our goal to provide prompt assistance to our valued customers like you.
Thanks again for taking the time to share your positive experience. It's customers like you that make our job so rewarding. Have a fantastic day, Jordan!
Best regards
Rapid Response
Recently had my boiler serviced by Ben…
Recently had my boiler serviced by Ben and Jay and I am really happy I have had it serviced before and they have been in and out in 15 mins these lads took their time checked everything they needed to make sure all my radiators where working checked the hot water they really went above and beyond compared with what I've had before
4 dicembre 2023
Risposta di Rapid Response Heating
Thank you, Allison,
for using our services and taking the time to leave a thoughtful review. We truly appreciate your kind words and feedback. It is always a pleasure to serve you and ensure that your experience with us is exceptional. Your review has made our day, and it motivates us to continue providing a great service to all our valued customers. We take pride in our commitment to excellence and strive to exceed expectations. If you ever need assistance in the future, please don't hesitate to reach out. Thank you once again for choosing our services and for being such a wonderful customer. We look forward to serving you again soon!
Rapid Response
Great Team
Excellent customer service from Ben, Andy and the whole team. Boiler fitted quickly and with no issues. After sales service was fantastic and would highly recommend Rapid Response for all heating and plumbing issues. Well done.
29 novembre 2023
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Risposta di Rapid Response Heating
Good morning George. Thank you for leaving such a nice review for our services. All of our team appreciate all feedback and we are so pleased you had a good experience so far and I will certainly pass your review onto Chris (your installer). Thank you.
These blokes got stuck in from 9…
These blokes got stuck in from 9 o'clock and kept going until the job was done. They talked us through every step as I explained I had had some less than professional workers at my house before and John went over and beyond to make sure I was happy and got the job done to a high standard
23 novembre 2023
Risposta di Rapid Response Heating
Good morning Jenny and Wayne I hope you're well. Thank you for taking the time to leave a lovely review. We are so happy you felt comfortable with our engineers. John is a fantastic engineer with decades of experience. Both John and Jae, who work together, are brilliant installers and they always do a great job. Thank you for putting your trust in us.
Rapid and 2 other companies came to…
Rapid and 2 other companies came to give me a price for my dads boiler they weren't the cheapest out of the 3 but made me feel comfortable as they knew what they where doing and I was sick of dealing with salesmen calling me at all hours .RR gave me a good price from the get go and I liked that they didnt get involved in bidding wars good value service at a price I was more than happy with.
22 novembre 2023
Risposta di Rapid Response Heating
Hi Tony. Thank you for choosing Rapid to install your new boiler. We understand we might not always be the cheapest on the market but the price we charge is a reflection of the quality of our workmanship and the experience of our team. Customer care and satisfaction is at the height of our business and we are so happy you spent the time to give us positive feedback. Thanks again.
really happy with my new boiler…
really happy with my new boiler installed by the lads at rapid nice neat and tidy work done in about 6 hours well done John and jay
20 novembre 2023
Risposta di Rapid Response Heating
thank you for taking the time to review our service Tom we appreciate all feed back and we are delighted you have had a pleasant experience so far with our team.
Excellent service from Liam and the…
Excellent service from Liam and the team. Fitted new boiler quickly and efficiency! Couldn’t recommend enough!
13 ottobre 2023
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Risposta di Rapid Response Heating
Thanks Geoff, I'm so pleased your happy with the end results achieved by our team and we appreciate your feedback. Thank you for choosing Rapid
Brilliant company from start to finish
Brilliant company from start to finish. Had an issue with my boiler and was back up an running in no time. The customer service from this company is top notch.
Would highly recommend to anyone.
13 novembre 2023
Non scritta su invito
Risposta di Rapid Response Heating
Thank you for taking the time to review your experience with our team we appreciate the feedback.
Cannot fault these guys at all
Cannot fault these guys at all!
The process from start to finish, from being in contact with Liam to get the ball rolling right up to John coming out to install our new boiler.. Nothing was too much to ask, answered any question I had, he was polite & friendly, worked efficiently & kept his workspace tidy.
Everything seemed like a breeze, will 100% recommend to family & friends in the future..
1 novembre 2023
Non scritta su invito
Risposta di Rapid Response Heating
Good morning, thank you for your kind words regarding the work we recently carried out for you. We aim to do the best job possible every time we step foot on site.
Excellent Service all around
I received excellent service every step of the way from rapid response. My boiler packed in unexpectedly and they got me up and running again within a few days ! The engineers were faultless and very professional. I'd highly recommend to anybody looking for any plumbing and heating work.
14 novembre 2023
Non scritta su invito
Risposta di Rapid Response Heating
Hi George, thank you for reviewing our services. We are extremely please you have had such a positive experience with our team so far.
Had our new combi boiler fitted last…
Had our new combi boiler fitted last week by John and Jay. Fantastic service carried out the job quickly as our old boiler had broken down, Liam was brilliant with getting us booked in quickly and giving us a variety of options on new boiler.
10 novembre 2023
Non scritta su invito
Risposta di Rapid Response Heating
Hi Rachel, thank you for leaving such a nice review after your boiler installation. We always place customer service at the forefront of everything we do. Thank you for choosing Rapid Response.
New Boiler Crafted
My boiler packed in at a really inconvenient time, midway through a steaming hot shower.
Luckily the Rapid Response team responded rapidly and were round to my accommodation the next day. I couldn’t speak highly enough of Liam and the service provided.
7 novembre 2023
Non scritta su invito
Risposta di Rapid Response Heating
Hi Mr Sanders we are glad you can get back to that warm shower and we are happy you have taken the time to review your experience with us. We will see you next year for your boiler service.
Very happy with the process start to…
Very happy with the process start to finish, Liam went through what would be best for our house and we decided to go with a new Combi Boiler. Their engineer John who fitted it was brilliant, clean and tidy work with time taken to explain the new system and how to get the most of it.
14 novembre 2023
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Risposta di Rapid Response Heating
Hello Sam, Thank you for such positive feedback we appreciate all of our reviews and I will certainly pass this on to John.
Ben and Andy fitted my boiler at the…
Ben and Andy fitted my boiler at the weekend really made up with the job they came nice and early and got on with the job at hand.
Made up with my new heating system nice and warm 😊
10 novembre 2023
Non scritta su invito
Risposta di Rapid Response Heating
Hi Morgan we are so glad Ben and Andy got everything working perfectly for you and it doesn't surprise me these engineers are a brilliant team that always put customers first. Thank you for leaving such a lovely review it means a lot to us.
Ben service my boiler today
Ben service my boiler today
Great workmanship and boiler is running better than ever
14 novembre 2023
Non scritta su invito
Risposta di Rapid Response Heating
Hi Silva. thank you for the feedback I will pass it over to Ben who I am sure will be please with a good review. See you for your service next year.
My Boiler had a fault code in which…
My Boiler had a fault code in which left me without heating at the start of the cold snap.
I contacted Rapid Response and within 24 hours they were out to my property to fit the part on the boiler, Courtesy of Liam.
Great service, fixed first time, highly recommend.
11 novembre 2023
Non scritta su invito
Risposta di Rapid Response Heating
Hi Mr Higgins, thank you for reaching out with such a positive review. We appreciate all of our customer feedback and strive to make sure all jobs go seamlessly. We take pride in what we do and brilliant reviews remind us why we do what we do. Thank you for choosing Rapid
Excellent service from start to finish
Excellent service from start to finish, really professional and would highly recommend to any friends and family. Thank you 😊
3 novembre 2023
Non scritta su invito
Risposta di Rapid Response Heating
Thank you Katie. I am glad you had a good experience using our services and we appreciate the positive feedback.
Affordable and professional
Cannot fault the service received from the team. Very affordable, efficient and friendly. Professional interactions, timely responses and brilliant instalation of my new boiler, including a follow up to ensure everything was working correctly.
30 ottobre 2023
Non scritta su invito
Risposta di Rapid Response Heating
Thank you so much it means a lot to get great reviews from our customers. Thank you for choosing Rapid
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