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Valutata 5 stelle su 5

We are super pleased with our new front door and what a difference it makes to our house!! Tommy the salesman was super helpful, he was professional and friendly throughout. There was no pressuring... Leggi di più

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Valutata 5 stelle su 5

We had our house cladded, new windows, new door and new guttering. Competitively priced, as with everting - a few snags near the end that were rectified in a timely fashion and a great job done a... Leggi di più

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Valutata 5 stelle su 5

Built a small sun room/conservatory for us. Designed exactly what we wanted, at a reasonable price; started work when they said they would and finished quickly. A really nice bunch of guys who place g... Leggi di più

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Valutata 5 stelle su 5

Friendly and reliable, nothing was to much trouble. Eye for detail was second to non. Would highly recommend R&G to family and friends. Really pleased with our new windows and doors. Thanks again to t... Leggi di più

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Dettagli dell'azienda

  1. Fornitore di finestre in PVC

Scritti dall'azienda

Windows, doors, conservatory and home improvement installation company


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

59 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Amazing Service

Had our windows and doors replaced by R & G Installations. So so pleased from start to finish. A stress free process. The company were friendly, helpful and very professional when being fitted, old windows and doors were disposed of and every thing left spotless. So glad we had them replaced before the winter came, certainly can tell the difference! Hope the guys enjoyed the cups of tea, cake and biscuits 😊 Thank you for the great service.

22 luglio 2024
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Risposta di R&G Installations SW Ltd

Hello again Mandi, nice to hear from you!

Glad to hear you're still just as pleased with the work as you were when we left you! Thanks for taking the time to leave your comments.
Take care,
R&G.

Valutata 5 stelle su 5

Fabulous new Kitchen & Conservatory

I had a new kitchen and a new conservatory with a tiled roof in Nov/Dec 24.
The work was completed and of a high standard and in line with all regulations.
The team were efficient and professional.
I would recommend Rob & Graham and his team.

4 novembre 2024
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Risposta di R&G Installations SW Ltd

Hi Yvonne,

We cannot take all the credit as your beautiful kitchen was your design, we only installed it! Glad to hear you're happy, always here if you need us!
Take care
R&G

Valutata 5 stelle su 5

Trustworthy, reliable and efficient.

What an amazing company to work with. From the initial appointment with Tommy who talked us through everything, to the guys who did the installation, it all went like clockwork. They left everything clean and tidy, and took all the old windows away. We’d definitely recommend them.

20 gennaio 2025
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Risposta di R&G Installations SW Ltd

Hi Wendy,

Thanks for your kind words and we are all so pleased to hear that you had a fantastic holiday in the sun while the boys were installing all of your brand new windows!

Always here if you need anything!
Best wishes
R&G

Valutata 1 stelle su 5

Uncompliant with fire regulations

R&G Installations installed a door that was not compliant with fire regulations. This installation was either done without knowledge of the current regulations which is incompetent, or it was done knowing that it was uncompliant with the regulations, which is unscrupulous. Either way, this is unprofessional in the extreme.
R&G initially agreed to correct this, and then over a 3-month period, where I had to frequently follow up on unanswered emails and phone calls, they kept changing their offer until finally they sent me an email in legal-sounding language. I replied and now once again they are not responding to my messages, so I have now given up in my attempts to communicate with R&G.
For background, the door, costing roughly £2000, was sold by R&G to an elderly pensioner who is infirm and had difficulty with his speech and cognition. To put this into context, £2000 is about ten weeks’ income for this pensioner. When I complained about this, R&G installations stated that not selling him the door (which is uncompliant with fire regulations and thus essentially worthless) would have been discrimination in their opinion.
NB: I did not lie to anyone at R&G Installations. Specifically, it would have been impossible for me to lie to about anything during the survey. I was not involved in the purchase of the door and only became aware of it as the owner of the flat after it was fitted and had failed the safety inspection.

1 novembre 2024
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Risposta di R&G Installations SW Ltd

Dear Lisa,

We do not appreciate your attempt to smear our online reputation with your inaccurate and manipulative comments. We have offered you our services and multiple solutions to the problem, as well as offering to contribute towards replacing the door that was installed, as a gesture of goodwill alone.
Since your initial communication on November 1st, you have had texts, calls and emails from at least two members of staff, on at least 13 separate occasions. To suggest we do not respond to you is completely untrue. It was mere weeks ago that you complimented our staff on our level of customer service. Furthermore, as we both also know, the pensioner you are referring to is your family member and lives at the property. All of our visits were planned at least 48 hours in advance, and to insinuate we took advantage of him is so disappointing. Your family member even complimented multiple staff members and thanked them on numerous occasions for the respect shown towards him and for giving him the time needed to speak.
You had multiple quotes from various companies (prior to us) for the exact same job. When our quotation was accepted by yourselves, we were told that it was because of the patience, care and respect we had shown towards your family member during our visit and that he wanted to use our company above others, despite not being the cheapest quotation you had received (though not being the most expensive either). Our quotation was for a front composite door and side panel as requested and no different to the quotations you received from other companies. At no point was your order changed from your original request/quotation.
It’s extremely disappointing that you have threatened to smear our reputation as much as you could unless we provided a full refund and are now evidently acting upon that threat. You have continuously refused to cooperate with us to work on a solution, despite our numerous attempts and the countless hours spent by the team trying to help you.
As explained by the 3rd party legal advice, you withheld information from us (as the property leaseholder) and when asked during survey if you had permission from the building controller to install this door style/type, you lied and said yes. We fulfilled the order as requested to a standard which was complimented by both yourself and the person mentioned above. It is the duty of the leaseholder (as mentioned on the Government website), to acquire the relevant permissions from the management company of the building, which also includes instructions and guidance for replacement of fire doors. We did not intentionally leave you in this situation as we have explained on multiple occasions. We have accepted our part of responsibility in not picking it up on a survey report however, you need to accept your part of responsibility by firstly, not seeking the prior written permission as you should have, secondly, lying about having said permissions and finally, not supplying the relevant documents, regardless of the survey report oversight, this is not our fault.
I would also like to clarify, that we did not say that selling a non-fire door would be discrimination; that is another complete fabrication. What was explained to you is that we are not subject matter experts in fire regulations/healthcare and are not qualified to pass judgment or make comment on our customers safety systems and would always recommend getting a specialist’s opinion on the matter, as per the government guidelines.
We are disappointed that you have chosen to handle things this way. You don't have to give up on contacting us, we are here and are more than happy to continue resolving this situation with you, but by making threats and demands it makes it very difficult for us to help, especially when your words are being used to stain our reputation with slander and misleading information.
Please get back in contact if you'd like to discuss things further.

Kind regards,
R&G Team

Valutata 5 stelle su 5

Great service

We recently had our windows replaced by R&G installations as part of a renovation project. They were friendly and knowledgeable and beat other quotes that we had been given by quite a large margin. The works were carried out within the initial time frames provided after we paid our deposit and to a very high standard.
We were so impressed with them from start to finish and wouldn't hesitate to use them again in the future. We would happily recommend them, keep up the great work guys!

12 novembre 2024
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Thank you for taking the time to leave your kind words! We will always be on hand if you ever need us again :) Thanks again - R&G

Valutata 5 stelle su 5

New Conservatory Roof

We got our conservatory roof done with R&G as it wasn’t in the best condition due to the dated design and not very sustainable since it’s difficult to clean. So we wanted something more sustainable but also aesthetically pleasing.
Tommy came down and did the initial survey with quote who really listened to our requirements and they were really accommodating with the lean-to style that we want so it was a very pleasant experience from the start.
The weather was hot for a week so blessed them for working under the hot sun but they managed to get it done nice and quick.
Graham, Rob, Dale and Josh did a fantastic job to our roof and we’ve been loving it since :)
Thank you for all of your hard work!
Karen & Shau

20 agosto 2024
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Risposta di R&G Installations SW Ltd

Karen & Shau,

Thank you for your lovely comments. You’ve been fantastic customers and it means a lot to us all that you’re so pleased with the work.
Best wishes - R&G Team

Valutata 5 stelle su 5

Efficient and professional…

I had R & G to replace all my windows last week. I couldn't have asked for better service - from Tommy as initial contact, Rob and Graham who came and measured and Dale and Josh who did the fitting. They've done an excellent job, left my house clean and tidy each day and were a pleasure to have around. I'm really happy with the finish and highly recommend them all.

12 agosto 2024
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Risposta di R&G Installations SW Ltd

Hi Nicky,

Thanks for taking the time to provide your feedback!
Glad to hear you’re happy with your new windows and that the guys took pride in their work.
Here if you ever need us!
- R&G Team

Valutata 5 stelle su 5

Just had a brand new conservatory built…

Just had a brand new conservatory built by R&G Installations and had amazing service from start to finish.
Tommy came along and did the initial sale and pricing, explaining everything clearly and knowledgeably regarding the sale.
Rob Graham and Dale worked very professionally throughout the whole job from preparations, block-work, brickwork then the assembly of the conservatory itself, their standard of work and finishings was to a very high standard. Couldn’t fault them in any way and nothing was too much trouble to them.
A lovely team of hard working trustworthy lads, we miss the humour and banter around the house since you have gone. Mustn’t forget a mention to Josh your young apprentice who was a keen mannerly well chosen lad
Very happy with our new conservatory and would highly recommend the company
Thank you. Eddie/Kath

25 luglio 2024
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Risposta di R&G Installations SW Ltd

Good afternoon to you both!
Thank you for your kind works and glowing review! It has been a pleasure doing business with such a lovely couple and we wish you all the best with your new conservatory!
Kind regards - R&G Team

Valutata 5 stelle su 5

We had a replacement lean To…

We had a replacement lean To conservatory fitted by the guys over the last while. Rob,Dale and Graham did a great job and we are very happy with the results and indeed the price they managed to do this for us .It has made such a difference and we would highly recommend the guys.
A mention to Tommy as well as he came along and did the initial sale and pricing. Thanks to all and look forward to seeing you at some point to deal with some little niggles but nothing to do with their works or product.

1 luglio 2024
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Risposta di R&G Installations SW Ltd

Thanks for your kind words! We're glad to hear you're happy with your new conservatory and are impressed with our work! Our team will be in touch for somebody to pop out and take care of those final teething issues you've mentioned to ensure it's perfect!
Many thanks - R&G Team

Valutata 5 stelle su 5

New window and door

I have no hesitation in recommending this company. Everyone we dealt with was friendly, polite and knowledgeable. The new door and window were fitted efficiently and the fitters left everything in a clean and tidy condition. We will be using them again for a new conservatory roof in the not too distant future.

20 giugno 2024
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Risposta di R&G Installations SW Ltd

Hi Karen!

Thanks for your kind words, we look forward to completing more work for you in the future!

We'll also be popping to see you soon to swap your new handles over for you! We'll be in touch!
Many thanks - R&G Team

Valutata 5 stelle su 5

New sash windows

R&G are a friendly family business and I felt that I could trust their quotes. My windows are high quality and the place was left tidy and clean. Thanks

25 aprile 2024
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Thanks Alison, we’re glad to hear you’re happy with your new windows! Always here if you need anything in the future! - R&G Team

Valutata 5 stelle su 5

From start to finish fantastic service

From start to finish fantastic service. Really good price. Very skilled fitment. All in all great company. Thank you

28 marzo 2024
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Glad to hear you’re loving the new front door Mark! Thanks again - R&G

Valutata 5 stelle su 5

Absolutely amazing service


Absolutely amazing service from Rob,Graham and Dale. They fitted our bathroom and new doors and it all looks incredible. I would most definitely recommend them and trust them in my house. They answered my many question and kept me informed of the works. With building work you can never escape some mess but they cleaned up every evening and left the area as clear as they could. Will definitely be calling them back in the future for more work in the house. Thanks again.

15 marzo 2024
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Hi Nicky! Thanks so much for your comments and we're so pleased to hear how happy you are with the finished job! Many thanks R&G

Valutata 5 stelle su 5

Highly recommended

Very friendly, helpful people, did the job when they said they would and I'm getting quotes for other work as they're great to deal with. Very pleased with the finished job.

6 marzo 2024
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Thanks for your kind words Sophie! Glad you're happy with your new windows and door!

Valutata 5 stelle su 5

Very happy customer

From start to finish Rob and Graham kept me informed of what was going on and when, as the Weather was not good.
We are so pleased with the porch, they have done a brilliant job
Would highly recommend this company, thank you guys

4 marzo 2024
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Glad we managed to get everything completed for you Carl despite the constant downfalls! Really appreciate your comments, here if you ever need anything further!

Valutata 5 stelle su 5

Top quality

Tommy was very friendly and made everything clear what we were getting for our money and answered all our questions with excellent knowledge of the products on offer. The installation was top quality with them installing it with no mess left behind and professional though with top quality standards achieved.
Would recommend and plan on going back to them when I require more work in the future.

1 marzo 2024
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Thanks Brandon! We'll be on hand when you need the rest of your windows upgrading! All the best - R&G

Valutata 5 stelle su 5

Excellent company to deal with

Excellent company to deal with. Tommy was our initial contact and was very helpful. The installation was efficient, Dale and his team arrived when expected and made it look really easy. They were cheerful and polite and cleaned up after themselves every day. Thoroughly recommended.

24 gennaio 2024
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Glad to hear the installation team lived up to expectation! If you ever need us we'll be happy to help!

Valutata 5 stelle su 5

Excellent service from start to finish

Excellent service from start to finish, no pressure and even handled our tedious questions! Arrived promptly, Tommy, Rob & Graham were all fabulous.

Thanks again, I'm sure we will be back for more!
Robyn&Kane

1 febbraio 2024
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Thanks Robyn & Kane! We'll be on the end of the phone when you need us next! Looking forward to it! - R&G

Valutata 5 stelle su 5

Brilliant company to use

Brilliant company to use. Highly recommended. I have just had a new door and window put in. The workers turned up on time, cleaned up, were polite and the work produced was quality at a good affordable price. Thank you R & G I’m so pleased.

15 gennaio 2024
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Hi Susannah! Thanks for your kind words, glad you're pleased! Let us know if you ever need anything further! Kind regards

Valutata 5 stelle su 5

Big shout out to Tommy for coming to…

Big shout out to Tommy for coming to our house this afternoon to do a quote for us. Very professional, fun and easy to talk to, would recommend anyone give Tommy a chance.

11 gennaio 2024
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Appreciate the comments Amy! Here if you ever need anything! All the best.

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