RamsHead Grappenhall Recensioni 

Fab venison dish, and the new Punk IPA is very nice. Lovely service as always.
We enjoy the outdoor setting, under the heaters and with the 80ties summery music :-)

We've lived a few minutes' walk from this pub for 9 years and have watched it change hands. It's been solid under the current landlord for a while now, which is what makes tonight so disappointing, because it undid a lot of that goodwill in one go.

Took my wife and three kids in after a brutal week, just wanting to relax. Told 45 minutes for food, fine, no drama. 49 MINUTES later, the landlord came over with attitude already loaded, to tell us they'd run out of a meal. When I simply asked why we were only finding this out 49 minutes in, he told me I was "arguing" with him, for asking a completely reasonable question. I asked to step aside for a quiet word, purely to understand why we'd only been told this so far into the wait, and got the same dismissive, condescending attitude there too, told again that I was arguing when I clearly wasn't.

Asked for a refund since we'd had enough. He snatched the ordering screen round to show me it "wasn't allowing" the refund, as if that settled it. It doesn't matter what the ordering system says, a refund can still be processed directly on the card terminal regardless, something I know well from my own industry. Instead I was fobbed off with cash I never asked for and didn't want. My wife, who hates confrontation and rarely says a word in situations like this, felt so uncomfortable with how we were being treated that she spoke up too, and got exactly the same patronising, dismissive response for her trouble.

Then, as we were leaving: "we're doing our best" and "I've had a bad day." I'd had an awful week, that's WHY we came in, to switch off, not to be patronised and accused of arguing twice over for asking fair questions. Capped off by being told if we're not happy, don't bother coming back.

Genuinely good food, nice setting, completely undone tonight by a landlord with a serious attitude problem and no idea how to speak to paying customers under pressure. Avoid unless you enjoy being condescended to for spending your money there.

Been to the Rams Head many time before, food is always very good, service is polite and prompt, always clean and tidy in the restaurant area, one of the prettiest pubs in the summer to sit out in the garden and enjoy a meal or just a pint.
Not inexpensive but you tend to get what you pay for, I would rather pay the extra and enjoy my meal than buy cheap and regret it.
Try the Rams Head you will be pleasantly surprised.