Ramsay Health Care UK Recensioni 

I've had the misfortune to have used a lot of different private healthcare institutions in my region. Every time my insurer gives me The Yorkshire Clinic, my heart sinks. Firstly, it's set in Bingley, which is a nightmare to get to if you're coming from Leeds or York. It's far from the centre of the nearest city (Bradford). Driving often sees you getting stuck in traffic.

Communication is atrocious. Recently I've tried to re-schedule an appointment as the one given conflicted with a work commitment. There's no email address given for the individual clinic (Only generalised forms for Ramsey Health, directed to a clinic through the form). The secretary's number I was given is always met with an answerphone message, in which she reads out a long, long list of consultants which this one single secretary is responsble for. Upon leaving my name and number, nobody gets back to me.

With one health matter, the NHS actually got around to treating me faster and more efficiently (and in a better location) than The Yorkshire Clinic. With my most recent, distressing problem, I was disappointed that the follow up consultation has been arranged over the phone, when I feel that there is much to discuss and almost certainly a need for the consultant to examine me further.

I feel I'm on a production line, being dismissed with a phone consultation as another fee gets rung up to be paid by my insurance company.

I am embarrassed to be writing this as an NHS staff but I want to let everyone know, in case this happens to you too.

I was referred to Buckshaw Hospital for a specialist review and a scan by my NHS GP as an NHS Patient, which was done excellently. However, after the visit and scan all sorted out while I was away during my training overseas, in the middle of a major international move, I received 4 consecutive letters demanding payment for the scan — money which I do not owe.

After each letter, since I was overseas, I called from the overseas country and was unable to contact anyone. I tried the online contact forms; there was no email address given in the letters. After the third letter, I posted the same message on private in LinkedIn, then on Ramsay's main site contact form, and also pretended to be a new patient calling the private side of Buckshaw Hospital. To my surprise, I managed to reach someone who promised this would be sorted. Nothing happened.

After the third letter, I again tried the same approach, and someone from the medical director's office, or somewhere similar, emailed me and apologised. This response was given to me on 25th September, even though I had submitted the online form on 19th September.

Yesterday, I received another letter 4th letter stating that my details are being sent to debt collectors, despite all these attempts on my part, and the letter was dated 22nd September.

I am not sure what else needs to be done. I am in the process of reporting this to Trading Standards, and looking at prior reviews, this is clearly not a one-off issue — this has been happening to other customers as well.

My credit score will be affected when I return from my training, and I want Ramsay to compensate me for this future damage to my credit.

I am writing this review because women need to be aware of their rights during gynaecological procedures and intimate examinations.

I have had a formal complaint open with Woodthorpe Hospital’s gynaecology department for over 8 months, and I am extremely disappointed and distressed by both my experience and the way my concerns have been handled.

During an internal ultrasound, I experienced severe discomfort and was crying during the procedure. My mother, who was present with me, made it clear that I was distressed and in significant pain. Despite this, the procedure continued and I was not offered the option to stop.

Consent is not something that is given once and then assumed to continue regardless of what happens during a procedure. Consent must be ongoing. When a patient is showing clear signs of distress, pain or discomfort, the situation should be reassessed and the patient should be given the opportunity to pause, ask questions or stop the examination.

A chaperone is there to support and safeguard patients during intimate examinations. Unfortunately, I do not feel that I received the support or advocacy I should have had during this experience.

What concerns me further is the response to my complaint, which stated that I had asked for the procedure to continue. This agreement was given before the procedure started. I do not feel this accurately reflects what happened during the examination itself, when I was visibly distressed and in pain.

After 8 months of raising these concerns, I feel that my experience has not been properly acknowledged. Instead, I feel that key parts of what happened have been overlooked, leaving me feeling unheard and deeply let down.

I am sharing this review because women have the right to know that they can ask for an intimate examination to pause or stop at any point, and that their distress and discomfort should be taken seriously.

My hope is that Woodthorpe Hospital reviews how it approaches consent, communication and patient support during intimate procedures, so that other women do not feel the way I have felt following my experience.

I had 2 minor surgery procedures, 1 to remove 2 small cysts on my head and a large lipoma on my right upper arm.
Dr Erdinger, performed the surgery, and was assisted by,
Karen,
Lady and Joe.
The experience was one of utter professionalism, empathy, humor and a total human touch, that is unfortunately missing in many of todays working professional people.
I cannot find enough praise for ALL the staff at Tees Valley care.
The main front line in greeting people are amazing.
Thank you all. 🙌🫡

I had an appointment today at Renacres through the NHS after 7 months of complete suffering.

I would like to say how extremely demoralised I was after seeing Dr Buxton after a very abrupt 6 minutes. His bedside manner was rude and condescending. After reading reviews about this neurosurgeon and researching him I thought there may have been at the very least some understanding and empathy. First words were ‘why are you here’! I wonder had been a private paying patient would I have been met with such rudeness!

Came away in tears not because he couldn’t do anything but the way he spoke!

Had an MRI on employee health insurance for calf strain. Results not conclusive, debt collecting team very proactive to the point of using personal data to contact facebook contacts! Disorganised, shambolic, Id recommend elsewhere.

Ma mère a été opérée de la main le 25 juin 2026 par le Dr Éric Roulot.

Notre expérience a été très décevante. Pendant l’intervention, ma mère a ressenti de la douleur alors qu’elle était censée être anesthésiée. Un complément de médicament lui a ensuite été administré. À son réveil, elle a commencé à vomir.

À la sortie, nous n’avons pas reçu le compte rendu opératoire. Ma mère présentait encore d’importantes douleurs au bras et à la main ainsi qu’un saignement au niveau du pansement, mais elle a tout de même été autorisée à quitter la clinique.

Durant toute la nuit, le pansement a continué à saigner malgré la prise du traitement antidouleur prescrit (Néfopam). Inquiets, nous avons contacté le service de permanence de nuit de Ramsay Santé afin d’obtenir des conseils. Nous avons eu le sentiment que notre situation n’était pas prise en compte et nous n’avons pas obtenu l’aide ou les explications attendues.

Nous regrettons le manque d’information, le suivi postopératoire insuffisant et l’absence de réponse adaptée face à nos inquiétudes

The appointments booking line ladies are remarkable. They showed empathy and efficiency in answering my query. Exceptional customer care, thank you Mandy and Anne Marie. I felt listened to and cared for.

Do not take your child to have a procedure at Rivers Sawbridgeworth.
We have had a terrible experience, they only have 2 paediatric anaesthetists and on the day of my daughter's surgery at the final moment, it was found out that he didn't have up to date CPD for child resuscitation, instead of being honest with us for the reasons of change of anaesthetist (we'd already met the man that that was supposed to be in theatre and signed forms) and for the delay for surgery because of this awful error made by the anaesthetist, the staff decided to lie to us (including the surgeon), telling us that there was a delay in theatre & that we were lucky that they'd opened another theatre for us, this was a total lie. We found this out on the day as the paediatric nurse triggered a duty of candour and told us the truth as the surgery was close to being cancelled & she wasn't happy with the story we were being told. A hugely stressful day for my daughter from start to finish. As a result of the delay we left the hospital with a shortened recovery period and she was in no fit state to go home (as advised by a nurse the following day) but we had no choice as the paediatric ward doesn't allow children to stay overnight.
My 12 year old daughter is traumatised, this experience will stay with her forever, people that should be trusted lied to our faces. Also, I have only just managed to get a response for my complaint too and that's just an acknowledgement that they will look into the matter.
Please do not take your child here.

I made an enquiry for gastric bypass surgery. The price list published on their website states the cost of surgery is £10,200. When they responded to my enquiry, I was given a price of £12,531. I questioned this as it differs greatly from the price advertised on their website. Was given an apology that the website was incorrect and in the process of being updated. I have checked back two weeks later and the website is still showing the lower price. Untrustworthy business practices from a company we are expected to trust with our health.

For the second time this year an appointment was rescheduled without any prior notification. Time, effort and expense squandered because this institution's scheduling systems are sub-par.

Hearing the well trodden phrase, "…all we can do is apologise" is both frustrating and untrue. What Ramsay healthcare can do is fix the underlying problem and, when they have previously acknowledged that the scheduling system is failing, perform manual checks to make sure they are not putting their patients out any more than is strictly necessary.

This unprofessional nonsense - coupled to an unwillingness to fix it - does make one question what the overall standard of care is given they seemingly cannot get the basics right.

The low score here on TrustPilot - and the lack of a response to my previous complaint - would seem to suggest Ramsay HealthCare are concerned about one thing and one thing only ... and it's not their patients.

I've informed the CQC, perhaps others should consider doing likewise.

Poor.
Spent £800 to get scan of my shoulder.
Refuse to send me the details to my Google
Avoid

After being discharged from the NHS following spinal surgeries with little to no meaningful aftercare, I turned to Ramsey Healthcare UK hoping to finally receive proper support and treatment. Unfortunately, my experience was deeply disappointing.

I spent close to £4,000 and made virtually no progress. Rather than receiving coordinated care or genuine solutions, I felt like I was being passed from one referral to another within a network of associated specialists, with very little accountability or outcome-focused treatment.

The entire process felt far more commercial than clinical. At a time when patients are vulnerable and looking for help, there should be far more transparency, continuity of care, and genuine commitment to patient outcomes.

Based on my experience, I would strongly advise others to think carefully before spending significant amounts of money here.

Attended the hospital for a procedure funded by the NHS.
The hospital wanted to conduct another procedure as well, which 2 NHS hospitals have not conducted due to the fact that the procedure would be pointless and not achieve anything.
I queried the extra procedure, asking if the hospital only wanted to conduct the procedure, so they could bill the NHS?
The Consultant then got defensive, and asked if I would like to be referred back to the NHS.

It takes quite a bit to get 95 0ne star reviews, out of 169 in total!
As far as my experience goes, to Ramsay, you are a piece of meat with a price tag on.
Once they've got your money, they do the least possible, and then move on.
A rushed consultation, an expensive Op, and, bar one exceptional Nurse, a less than satisfactory Hospital stay, and "we don't bother with Follow Ups" was what I was told post op, when it became clear that the pain issues had not been addressed.
Now back to waiting on the NHS - if I'd not had the "diversion" to Ramsay, I could have got onto that quicker.
Avoid them like the plague is my advice.

The staff are so polite and helpful. The hospital is immaculate.
This is the 2nd operation I have had there and nothing could be better in any department.

Recently had a hip replacement done at Fitzwilliam Hospital in Peterborough . I am a 72 year old senior retired nurse and was a NHS patient . The consultants were excellent but following the surgery the surgeon did not visit me again . In the hours following surgery I was in desperate need of the toilet but had to wait twenty one minutes for a response to the bell . No nurse responded but a physiotherapist came and assured me a nurse would come . They did not come and I was not able to reach the toilet ; I felt degraded and ashamed. Still no nurse came. Over the three days following I was not offered a wash . The room was not well cleaned: a cotton bud on the floor at my arrival was still there when I left . The physio did not follow the protocols set out in the printed information on the follow up to the operation and it was only on Day Two that the physio visited and this was only to get me out of bed. On Day Three the physio was rude and abrupt .
My overall experience of care was very poor indeed.

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Torquay Ramsay mount stuart private hosp allowed their staff -one secretary & PA to manager to be v v intimidating & rude to a 78 year old lady after she asked for a non muslim radiographer due to her jewish origins on advice from Ml5 yet did nt offer a chaperone ! She requested one but again hysterical nasty rude behaviour from staff who have no manners /kindness /courtesy & should be sacked as freedom of expression here in uk a hardwon thing after fighting Hitler & Stalin ! Yet instead of reeducating staff offenders they have banned her thus breaking uk law! If staff had been well mannered they should have offered a chaperone and appologised.My friend has been treated wrongly as the rude offender .In an incident that should never have happened with kind good mannered staff! Now the inconvenience of losing the nearest private & 2 thirds nhs is extra insulting when in pain & what used to be a good mannered kind hosp now v v nhs bad mannered esp in the car park- rude & inconsiderate to an good customer of 30yrs -staff good manners to all customers is v v important &discipline& training to achieve this so a chaperone to all ladies should be offered.

After the second fees increase this year I can no longer afford to see my psychologist.
Dr Owen samuels now charges me $455 for 15 min. My 2 options are access my medication through illegal channels, or go without. Absolutely scum of the earth, I have to spend $1800 a year before I can even access my medication

I wish I'd taken a look at the reviews before I tried to book an appointment. It may have made me look a little deeper before I Wasted hours of time trying to book an appointment, only to be told at the last minute that Ramsey don't treat under 18's (aside from 2 sites). Had they made it clear at the start or even, here's an idea, put it on their website, we wouldn't have wasted hours and taken a day off work. I suppose if this is how they approach things, then I guess it's a lucky escape. I don't know who the charlatan at the top is but I can only assume that they're a career grifter if they don't think it’s worth pointing out that they refuse to treat children in 95% of their sites.