Ordered a cricket kit for my son on 23 April. Hadn't heard anything by 29 April so called Ram only to find out that when I ordered the kit, it wasn't actually in stock and wouldn't be with me until... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Ordered some cricket balls, junior size. They sent me the wrong size by mistake and have ignored all 3 emails I've sent asking to sort out an exchange. What poor customer service and a bang average c... Leggi di più
L'azienda ha risposto
Was bought a RAM cricked bag and loved it. Unfortunately it ripped after a couple of uses. I know this isn't common as I have friends who have had similar bags for years. I contacted customer servi... Leggi di più
I bought their challenger package, the kit is ok and seems durable enough, the bag is roomy with plenty of pockets. On the leg pads, I do think the straps could do with being longer, as the middle one... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Having sold cricket balls, cricket training equipment and clothing for over 10 years, alongside our involvement in rugby, we have a passion for the sport and the experience to produce high quality products for all levels of teams. Supplying over 3000 schools, universities and clubs during this time, alongside individuals, we are able to offer incredible deals to keep you training to the highest level in both the on and off seasons.
Informazioni di contatto
2,1
Scarso
150 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Fuss free and timely delivery
23 maggio 2018
Non scritta su invito
Top quality equipment at very…
Top quality equipment at very competitive prices. Would definitely recommend.
23 maggio 2018
Non scritta su invito
Efficient company
Efficient company. When we want cricket equipment for the club they are always our first port of call.
21 maggio 2018
Non scritta su invito
Excellent
Excellent - no reservations, I would recommend this company to anyone.
8 maggio 2018
Non scritta su invito
Great Service
Order arrived on time and in perfect condition. Was kept updated at all times with hourly delivery slot.
4 maggio 2018
Non scritta su invito
Ordered some equipment & they sent the…
Ordered some equipment & they sent the wrong item without contacting me 1st
30 aprile 2018
Non scritta su invito
You dispatched the wrong items
You dispatched the wrong items - not happy!
28 aprile 2018
Non scritta su invito
Risposta di Ramcricket.co.uk
Hi There
I am sorry to hear you have received an incorrect item. I have emailed you directly so we can get this sorted for you ASAP.
Kind regards
Dave Packer
Ram Cricket
Rubbish Communication
I placed an order and received an order confirmation. I assumed everything was okay and it would be dispatched asap.
Had to call and ask where the goods were. I was informed goods were out of stock and they were hoping to have them back in the following week. Lady apologised that I had not received an email to that effect.
This is unacceptable. I should have been told when I placed the order that they were out of stock and given the option to cancel and go elsewhere.
I needed the goods urgently so feel let down. Will not use this company again.
25 aprile 2018
Non scritta su invito
Risposta di Ramcricket.co.uk
Hi Susan
My sincere apologies for how you feel your order was handled.
We had a delay on an incoming order hence we were unaware at the time of order that we wouldn't be able to dispatch that day, unfortunately, Rachel, who you spoke to did not find that out before your call so again apologies on that. We have put in place more vigorous processes within our operations team in order to avoid this going forward.
I believe you have now been refunded for this. If you have any further issues please contact me on david@ramcricket.co.uk.
Great service
Great service
As a slight improvement - could do with a tracking module for receipt of deliveries and possibly preferred delivery times
25 aprile 2018
Non scritta su invito
Great Quality
Great products available to buy from RAM. Quality goods.
24 aprile 2018
Non scritta su invito
Malahide Cricket Club
Great service, great products, great value for money
24 aprile 2018
Non scritta su invito
Still waiting for my order
Still waiting for my order.
It has been promised on two occasions.
Ordered and paid for on 6 April.
17 aprile 2018
Non scritta su invito
Risposta di Ramcricket.co.uk
Hi James
Sincere apologies for the delay in this order reaching you.
I can see that this order was dispatched earlier this week and is now at the Parcelforce hub being processed for delivery tomorrow on Parcelforce tracking IL3455655 .
We will refund your shipping cost as this has clearly taken too long.
Kind regards
Dave
Goods not received and no response to…
Goods not received and no response to emails
26 marzo 2018
Non scritta su invito
Risposta di Ramcricket.co.uk
Hi there
Apologies for the delay in your order arriving. I can see that this was processed on the day of the order and dispatched with our courier Parcelforce. I am investigating with them now and will update you as soon as I know more.
Kind Regards
Dave
Ram Cricket
Perfect
Very helpful and polite when I telephoned them. Very competitive prices and prompt delivery. Will happily buy from them again the next time I need some more cricket equipment.
19 febbraio 2018
Non scritta su invito
items arrived in excellent condition…
items arrived in excellent condition and in great time.
Looking forward to using them in my under 10s coaching
18 febbraio 2018
Non scritta su invito
Quick efficient service and kept well …
Quick efficient service and kept well informed.
6 febbraio 2018
Non scritta su invito
Very happy
Very good product and quickly rectified parcel force’s error. Thank you very much.
4 febbraio 2018
Non scritta su invito
Risposta di Ramcricket.co.uk
Hi Robert
Having tracked your order I can see it is now out for delivery today with ParcelForce, the tracking number is XA7857036. Apologies for the there seems to have been a delay with our courier so I am investigating that with them. By way of an apology for the slow delivery, we have refunded your freight charge in full.
We are sure the product will live up to expectations for you and thank you for the order.
Kind regards
Dave
Hi Robert
On Friday the item was received back to our warehouse showing that the delivery was attempted on the 5th and 6th of February. Following on from those attempts the parcel was waiting for collection from the local Parcelforce depot. You should have received a card highlighting this from Parcelforce. If that has not happened on this occasion we will take this up with ParcelForce. I will call you tomorrow in order to arrange a good time for delivery which will enable you to be in to sign for it.
Kind Regards
Dave
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