Ciara is truly the glue of this building. She keeps everything running so smoothly and is incredibly efficient - things just get sorted quickly and without any fuss, which makes a huge difference day... Leggi di più
L'azienda ha risposto
Sede
Cambia sede3 Marley Street, HA9 0EH Wembley, Wembley Park, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Our experience at Solar – Quintain Living has been fantastic since day one. When we first started looking for a flat, Rachel was incredibly patient and helpful, taking the time to show us mul... Leggi di più
L'azienda ha risposto
I lived in the Solar building managed by Quintain Living and several advertised services were never available during my tenancy. The intercom system didn’t work at all, meaning I had to go downsta... Leggi di più
L'azienda ha risposto
All the employees are willing to help.
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Brand new studio to 4 bedroom apartments to rent at Wembley Park. There are no hidden fees. Bills are all set up and ready to go. Find your brand new home today.
Informazioni di contatto
3 Marley Street, HA9 0EH, Wembley, Wembley Park, Regno Unito
3,7
Nella media
4 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Shoutout to Ciara
Ciara is truly the glue of this building. She keeps everything running so smoothly and is incredibly efficient - things just get sorted quickly and without any fuss, which makes a huge difference day to day! On top of that, she's always kind, approachable, and creates a really welcoming atmosphere - which is key in a build to rent known for its "community" and shared living spaces. It never goes unnoticed how she always opens the door for residents, anticipates what people need, and just quietly makes life a lot easier for everyone. The building - and living here - genuinely wouldn't feel the same without her!
24 marzo 2026
Non scritta su invito
Risposta di Quintain Living - Solar
Hi H Shah
Thank you so much for such a thoughtful and heartfelt review! It’s wonderful to hear how much of a positive impact Ciara has on the day-to-day experience in the building. She truly takes pride in keeping everything running smoothly, and it’s great to know that her efficiency and attention to detail make such a difference.
We’re especially pleased that her kindness, approachable nature, and those thoughtful little touches help create such a welcoming and supportive community atmosphere. It really means a lot to hear that her efforts don’t go unnoticed.
Ciara will be absolutely delighted to read your feedback, thank you again for taking the time to share your experience.
Kind Regards
Sonam - Solar & Luna Assistant Resident Manager.
Lovely Place to live in London
Our experience at Solar – Quintain Living has been fantastic since day one.
When we first started looking for a flat, Rachel was incredibly patient and helpful, taking the time to show us multiple apartments until we found the one that felt right for us. Her support made the whole moving process smooth and stress-free.
Throughout our time living at Solar, the building has been excellent — modern, very well maintained, and a genuinely comfortable place to live. The facilities are great and everything is managed to a very high standard, which made day-to-day life very easy and enjoyable.
What really makes the difference is the resident team. They are always professional, responsive, and genuinely helpful. A special thank you to Sonam and Ciara, who were both incredibly supportive during our stay and always quick to help whenever we needed anything. Their professionalism and friendliness really made us feel welcome.
We have now relocated outside the UK, but we truly enjoyed our time here and are very grateful to the entire team for making it such a positive experience. We would absolutely recommend Solar and Quintain Living to anyone looking for a high-quality place to live in London.
15 marzo 2026
Non scritta su invito
Risposta di Quintain Living - Solar
Hi Alexandros,
Thank you so much for taking the time to share such a thoughtful and detailed review — it really means a lot to the whole team.
We’re delighted to hear that your experience at Solar was such a positive one from the very beginning.
It’s also fantastic to hear your kind words about the building, facilities, and overall living experience. We work hard to maintain high standards across Solar, so it’s great to know this made a difference to your day-to-day life.
A special thank you for recognising Sonam and Ciara as well, they’ll be so happy to hear your feedback. Creating a welcoming, supportive environment for our residents is exactly what we strive for, and it’s wonderful to know they helped make your time here memorable.
We’re sorry to see you go, but we’re so glad you enjoyed your time with us. Wishing you all the very best in your new chapter abroad, and thank you again for your recommendation.
Warm regards,
Daniel
Resident Manager
All the employees are willing to help.
2 marzo 2026
Non scritta su invito
Risposta di Quintain Living - Solar
Hi Miriam,
Thank you so much for taking the time to leave a review so soon after moving in. We're really pleased to hear that your experience so far has been a positive one.
Our whole team works hard to make sure residents feel welcomed and supported from day one, so it’s great to know that you’ve found everyone helpful. If there’s ever anything you need as you settle in, please don’t hesitate to reach out, we’re always happy to help.
We hope you continue to enjoy your new home!
Best regards,
Daniel - Resident Manager
Disappointing experience for a “premium” rental
I lived in the Solar building managed by Quintain Living and several advertised services were never available during my tenancy. The intercom system didn’t work at all, meaning I had to go downstairs for every delivery or visitor. Parcel room access was unclear and unreliable, and there was no consistent concierge presence in Solar (staff were based in Luna instead), none of which was disclosed before signing.
The most serious issue was persistent, loud noise from a servicing/utility room opposite my flat, often at night, which repeatedly disrupted my sleep. I raised this multiple times over nearly three months, but it was only offered to be looked at right at the end of my tenancy.
I understand new builds have teething issues, but paying a premium rent while absorbing all the inconvenience — with no rent adjustment or goodwill offered — was disappointing. I raised a formal complaint; the issues were noted, but no compensation was provided. I’d advise prospective tenants to ask very clearly which services are actually operational before signing. The only notable positive experience was the personality and interactions with the Luna receptionist, Ciara
26 novembre 2025
Non scritta su invito
Risposta di Quintain Living - Solar
Hi Shubham,
Thank you for taking the time to share your feedback. We’re genuinely sorry that your experience at Solar fell short of the standard you expected.
We understand how inconvenient the intercom issue was, particularly when it affected deliveries and visitors. While the system has since been resolved, we appreciate that during your tenancy it meant additional trips downstairs. Although the intercom provides access to the lobby, lift access is resident only, which does mean deliveries still need to be collected from the lobby, we recognise this wasn’t as clear as it should have been, and we apologise for that lack of clarity.
We also apologise for the confusion around parcel handling. During the early opening period of Solar, there were some initial challenges with the Solar parcel room, and parcels were therefore kept securely in the Luna parcel room. While security was always maintained, we appreciate that the process may have felt unclear and unreliable at the time.
Regarding on site presence, we the Residents Team are based in Luna and support Solar, and we are always present across both buildings. In addition, night security staff are also located on the front desk in Solar between 8pm and 8am. Throughout this period, teams at both Solar and Luna were always contactable by phone or in person, though we understand that this arrangement may not have felt as consistent or visible as expected.
We apologise for the ongoing noise disturbance you experienced. We know how disruptive this can be, especially when it affects your sleep. As Solar is a brand new development, there were some early operational issues, and once the source of the noise was identified, it was resolved. That said, we fully recognise that this took longer than it should have and apologise for the impact this had on your day to day living.
We’re really pleased to hear your kind words about Ciara from the Residents Team. She will be thrilled to know that her warmth, personality, and genuine care made a positive difference during your time with us, and we’re proud to have her as part of our team.
Your feedback has been shared internally and is genuinely valued, as it helps us improve communication, transparency, and service delivery for future residents. We wish you all the best in your next home and thank you again for taking the time to share your experience.
Kind Regards
Sonam - Assistant Resident Manager.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.