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Valutata 1 stelle su 5

I bought an item worth 121.51 ( The luminaire intensive lightening bundle 7 in 1) on the 17th of November. I immediayely cancelled the order and requested for a refund. The order was cancelled fro... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The shower gel and body scrub is lovely and my body feels clean after the bath. The half cast carrot lotion is good, I am naturally medium light skined and the lotion brings out that glowness but I a... Leggi di più

Valutata 5 stelle su 5

I have been using the Q7 shower since 2010 when it was in a white long plastic. In those days, the shower gel contained exfoliation and whitening. And I stopped that particular one three years ago. It... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I was able to buy skin care products and buy products hair treatments in one place. Q7 has baby range and adult range which is beautiful. Received good customer service to help resolve issues experien... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Fornitore di prodotti di bellezza

Scritti dall'azienda

Q7Paris is a leading skincare and beauty brand providing targeted formulas that are backed by science. At Q7Paris, our ethos is at the heart of everything we do; we are dedicated to providing our customers with safe, effective, and affordable skincare solutions. We develop products using high quality ingredients for complete skincare routines that really work. Formulated in our UK based factory, our products are conceptualised to meet our customers’ needs. At Q7Paris we specialise in skincare for people of colour, all our products have been labours of love, following years of developing tried and tested formulas. The Q7Paris brand has a worldwide reputation for quality ingredients, ultra-safe products and targeted formulas that deliver what they promise. Our beauty range We manufacture all our beauty products in house; in our own manufacturing facility based in England. Q7 Paris products must pass strict processes to make it to our customers; many of our formulas are years in the making before they hit the shelves! Our beauty range is varied yet carefully thought out; we only make products we know our customers will really love. Our popular carrot range is a firm customer favourite, offering a lightening and brightening effect to the skin. Our other hero products include serums, lotions, micellar water, and more recently, refreshing shower gels. The Q7 Paris products are all crafted to provide a luxurious experience, indulging the senses and enhancing skin’s appearance. Following customer feedback, we now have a dedicated baby range, all with unique scents and calming, gentle skincare benefits for your little ones. This range is suitable for the whole family and includes a soothing nappy rash butter, delicately scented baby shampoos and gentle bath time treats. At Q7 Paris, we create ranges that work with your lifestyle; that’s why our specially developed baby range was developed to help you enjoy relaxing time out with your little one. We’ve also recently launched our most potent lightening skincare collection yet; Luminaire. This stunning range offers a powerful skin brightening formula, targeting stubborn skin concerns. Our newly created Aloe Vera Gel range is also now on sale; whether you have sensitive skin or want a long-lasting scent, this range of gels has an instant skin cooling effect, and there’s a product for everyone! To ensure the safety and satisfaction of our customers, all of or products have an anti-counterfeit scratch panel which reveals a unique PIN when scratched. We strongly recommend you do this prior to purchase to make sure your Q7 Paris product is genuine. Fake products can contain ineffective, or worse, harmful ingredients that can cause damage to the skin. Please only text your PIN to 38353, no other number will be able to verify your products are real Q7 Paris items. Professional quality, science backed ingredients Our beauty products are created following years of research and development. Formulated and produced in house in our UK based facility, our ranges are conceptualised and produced by Q7 Paris under our manufacturing parent company 83 Associates. You can rest assured our team of beauty experts oversee the entire creation process, from ingredient lists through to production, only when a product is perfect will it be Q7Paris approved.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

81 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 66% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Products gave me rashes

Products gave me rashes, worsened my dark under arm & thighs & also gave me dark patches over my chest

22 dicembre 2025
Non scritta su invito
Logo di Q7Paris Skincare & Beauty

Risposta di Q7Paris Skincare & Beauty

Thank you for reaching out and sharing your concerns regarding the products you purchased. We always recommend patch testing prior to full body use, especially for those with sensitive skin. Given your experience, it sounds like you might have sensitive skin. As such, we suggest exploring our sensitive skin range, which is formulated to help minimise irritation and address specific skin concerns.

If you have any further questions or need assistance, please feel free to reach out.

Valutata 5 stelle su 5

Smells nice

Smells nice,great packaging

5 dicembre 2025
Non scritta su invito
Logo di Q7Paris Skincare & Beauty

Risposta di Q7Paris Skincare & Beauty

Thank you for your patronage and feedback.

Valutata 1 stelle su 5

Order never delivered / unfulfilled

I bought an item worth 121.51 ( The luminaire intensive lightening bundle 7 in 1) on the 17th of November. I immediayely cancelled the order and requested for a refund. The order was cancelled from their end and they have refused refunding back despite not shipping my orders. I have sent several emails but no one is responding till now. Please refund me back my full refund . Here is the order number

#Q7-20041.

17 novembre 2025
Non scritta su invito
Logo di Q7Paris Skincare & Beauty

Risposta di Q7Paris Skincare & Beauty

Dear Tina,

Thank you for taking the time to share your feedback regarding your recent experience with us. We would like to clarify the situation surrounding your order.

As you rightly indicated, you placed your order via our online shop on November 17 but immediately canceled it through your customer account, and as a result, the refund process was automatically initiated. As expected, card transactions are processed by banks and takes a number of days, depending on your bank, for the money to physically return to your account.

Two days later, you contacted your bank and initiated a chargeback with them, alleging fraudulent activity on our part - stating that the order was fraudulent. We believe this claim is both unfounded and unwarranted. We have consistently maintained a reputable standing and process numerous orders daily without issue.

Your bank has since commenced the chargeback process, which is currently ongoing and out of our hands. All you needed to do was wait for your bank to process the refund for you which would have taken a few days - standard practice.

We have responded to all your emails and social media enquiries (including this one) promptly, as customer satisfaction is our priority.

While we aim for all our customers to be satisfied and happy, we recognise that it is not always possible to please everyone. In this instance, we believe we have done nothing wrong.

Once again, thank you for your custom and for considering Q7Paris.

Valutata 5 stelle su 5

The Best skin care products I have ever tried.

I have had a very good experience with Q7Paris. Firstly, their product packaging is amazing, very well thought out and aesthetically pleasing to the eye. Secondly, their skin care products are fantastic, they are doing a great job on my skin. Thirdly, their products have an amazing fragrance. I am very happy with Q7Paris.

21 luglio 2025
Non scritta su invito
Valutata 2 stelle su 5

The products seem effective

The products seem effective. Noticed some brightening effect. However, the company needs to replenish their stock on the website. Some products have been sold out since February and have not been restocked. I have been refreshing the website every 3 days since February and it's still sold out.

21 febbraio 2025
Non scritta su invito

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