Puzzle Post Recensioni 703

TrustScore 4 su 5

4,2

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Fantastic customer service! Puzzles are really great, well thought out and fun to work out (with clues available, so you're guaranteed to succeed if you get a bit stuck!)

Valutata 5 stelle su 5

A piece of our escape room was missing in error (totally understandable) and Tom speedily sent the missing piece over via email as requested for us to do in response to my email, as well as providing... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

A group of us sat down over dinner to do the “deceit” The puzzles were good but unfortunately one of the items “ the tv script” was completely missing from the package! Meaning we were unable to solv... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

We recently played ‘The Deceit’. We were missing a piece of evidence that meant we couldn’t complete the puzzle so overall disappointing… We were given up to 5 copies of some pieces of evid... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di articoli da regalo
  2. Fornitore di regali aziendali
  3. Negozio di giochi da tavolo
  4. Negozio di articoli per feste
  5. Produttore di giochi e giocattoli

Scritti dall'azienda

We're Puzzle Post – A small (but mighty!) team based in London that makes Puzzle Games Designed to be shared and bring people together. Whether you’re solving clues around the dinner table, racing to unlock a secret message, or trying to outwit your most competitive friend, our games are built for moments that get people talking (and thinking, and laughing- sometimes all at once)! We don’t do boring. We do stories with secrets, clues hidden in menus, and online vaults that won’t open unless you crack the code. Think: escape room meets dinner party meets “wait, what just happened?”. From writing storylines and designing puzzles to testing every clue and sending your game- we do it all ourselves, with a lot of care (and usually a lot of snacks). We’re big on surprises, obsessed with storytelling, and perfectionists about paper stock. Oh, and everything we make is 100% plastic-free and recyclable! You’ll find no plastic, no filler, and no boring bits- just original, immersive games made to surprise, challenge and delight. From birthday gifts, dinner parties, marriage proposals to Christmas morning chaos- we’ve got something for everyone!

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Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

703 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

If you want to be made to feel stupid and still not understand the answers when given them

Brought the Sabotage for my partner and I to do on Christmas Day.
3 puzzles we got straight away and have since spent the last two days trying to figure them out. We gave up and decided to use the clues.
Are these really clues, half of them don’t make sense.
We revealed the answer on two of them and still don’t understand how they got these answers.
We’ve given up. It’s taken us something like 9-12 hours and we can’t be bothered anymore as it’s not fun.
For two fairly intelligent people the game just made us feel stupid.

25 dicembre 2024
Non scritta su invito
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Risposta di Puzzle Post

Hi Joanne, I am so sorry that this was your experience of the Sabotage. I fully take on board your point about the clues not being helpful and we will make necessary adjustments based on your feedback, so I appreciate you voicing your concerns.

Valutata 1 stelle su 5

We did Deceit

We did Deceit, teenage kids lost interest quickly, very difficult to complete and keep interest in story.

25 dicembre 2024
Non scritta su invito
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Risposta di Puzzle Post

Hi Anne, I am really sorry that you're experience wasn't what we would hope. If you get in touch at theteam@puzzlepost.uk I'll be able to sort something else out for you 😊

Valutata 1 stelle su 5

Shipping and delivery was not trustworthy

I can't give a review of the actual product - because the crackers didn't arrive in time for my planned event. I ordered it over a month ahead of time; but it was not shipped because of a 'server error that could not be tracked'. then I was told it would only take 7 days so there was still time to get it... it took 2 weeks. If you are ordering from outside the UK - be aware that the delivery time estimates they have are wrong. I'm not sure when I will have another opportunity to actual use the crackers.

16 dicembre 2024
Non scritta su invito
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Risposta di Puzzle Post

Hi Linda, I am so sorry about this. During busier times such as Christmas, delivery can be less predictable, however this is still no excuse for our technical error. Please get in touch at theteam@puzzlepost.uk and I'll sort some compensation out for you.

Valutata 3 stelle su 5

Delivery disappointing

Delivery disappointing. Did not have notification of delivery. Found them by chance, slightly soggy behind a bin. When I looked into tracking the parcel, they had been there 2 days. No email, no note.

24 novembre 2024
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Risposta di Puzzle Post

Hi Bella, I am so sorry about this. You should have received a dispatch email so the fact you didn't implies there may have been a system error. I appreciate this is still a poor excuse so if you get in touch at theteam@puzzlepost.uk I will be able to sort something gout for you. I really appreciate your feedback though!

Valutata 1 stelle su 5

Very Disappointed

As fans of escape rooms, we were initially excited to try this. What a waste of time and money. We did the DUPE version, this was not fun in any way shape or form. We had to keep getting clues as nothing made real sense. The final puzzle was a picture of a green balloon with shapes on, the online clue was match the 3 shapes on the green balloon to the pattern on the orange balloon… THERE WAS NO PATTERNED ORANGE BALLOON! Just a plain green one with nothing on it. We were so disappointed and frustrated by the end of this we launched the whole thing into the dustbin. Will not buy any of these again.

4 novembre 2024
Non scritta su invito
Logo di Puzzle Post

Risposta di Puzzle Post

Hi there, I am so sorry that this was your experience of our games. Please get in touch at theteam@puzzlepost.uk and I'll be able to sort some compensation out for you. Apologies again.

Valutata 3 stelle su 5

Needs better packaging

This is my second purchase from puzzle post and although the game hasnt yet been played I was disappointed with the condition it arrived in. My first purchase came in a cardboard envelope and arrived in perfect condition. This time it was dispatched in a standard envelope with everything inside squashed and bent . As this was a gift I've had to re- pack everything in a different envelope. Not ideal really .

31 luglio 2024
Valutata 5 stelle su 5

Easy ordering and speedy dispatch

Easy ordering and speedy dispatch. Item received in good condition and bonus it was 20% off. Not done it yet as bought as a gift for a dinner party host hut judging by previous similar purchases I expect it be excellent value for money

30 luglio 2024
Valutata 1 stelle su 5

Don't waste your money

Bought the Zoo puzzle for my grandchildren. Ended up spending over an hour just trying to match "animal footprints" to reveal a message from zookeeper Ben. Had to resort to random number generation in the end as one of the prints was actually attributed to the Zoo restaurant!! Emailed user support who initially offered a refund, only to be told that as we'd bought the puzzle through a 3rd party we weren't eligible for a refund and to take it up with the company who'd supplied it. Waste of time and money

23 luglio 2024
Non scritta su invito

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