Webster Bank Recensioni 

Having been customer w/Webster Bank for many years, I have discovered that when we the customer have virtually ANY issue such as 'unauthorized charges' on a bank debit or credit card-they throw us under the bus. They either want to shut down the card (a MAJOR headache for US) but will NOT actually delve into our complaint. Now I had the exact same thing happen with my Capital One Card. THEY started a dispute-actually LOOKED into it and refunded all unauthorized monies (PLUS INTEREST) and it was the exact same entity that just started charging my W.B. debit card (through Paypal which is just a medium one has one or more accounts with from which one CHOOSES to make a payment to an entity) So after dealing with TWO nice enough regular Customer Service persons at Webster- the first tries to transfer me to their 'debit card department' to 'file a dispute' but I am put back into a menu system having to start ALL OVER again. I do. The 2nd person stays w/me and I am actually (after a 10 minute hold) put on with 'the FRAUD department where I discover? They do NOTHING. They HAVE to 'block the card' (another term for CLOSE) thus creating an even BIGGER headache w/legitimate charges that are done-some automatically! THAT makes sense no??? By the way-it is Sunday, the Memorial Day weekend, so my hats off to the two regular Customer Service persons working who were very understanding! In short? Webster Bank is NOT in the league of Capital One (who by the way told me they BLOCKED any future transactions from the same culprit on their end) but which Webster Bank says they CAN'T.... Go figure. The ONLY bank (or entity I know that requires (if using a phone) for us to punch in our entire SS# to get acct access-in these times?? That alone is a risk!! Me thinks it is time to leave and find a BETTER 'local bank' here in Connecticut!

I banked with webster for close to a year and when I say this is the worst bank to bank with in America I mean it. Customer service is nonexistent they either don’t know how to help or lie over n over saying there will be a fix with any issue you have when there won’t be. When the merger happened I was locked out of my account for over a month, password still the same reset it and still couldn’t get in, I went into the bank two different times to get help to login and got the same response both times that it will be resolved in 3-5 business days and it never was. I finally got sick and tired of hearing same excuse and not being able to login when I got money. I went in to close my account but I couldn’t from a purchase that was 4 days prior so withdrew my entire account and went in to close it completely days after. I’m now with M&T Bank and it’s been great I haven’t had any issues since switching. I recommend anyone who’s still using Webster Bank to transfer to a different and better bank.

I have money in my account. But they are leaving unable to access and telling to just try again later. I looked like a fool at the grocery store already. I can’t even get diner tonight because of them.

Attractive rates via their online subsidiary Briodirect, but liquidity via external transactions is very poor. Getting funds into Webster Bank is easy, getting funds out is very difficult. After linking an external account and getting confirmation of my transfer request from Webster it took 14 days to move funds. Webster doesn't allow wire transfers in any amount or to even close the account. The ACH required to transfer amounts within their written limits took 14 days to "settle" (settle is their word). Their emails state 3 business days but they cannot meet this. A second ACH is currently past their 3 business day description and estimated to take at least 6 business days before the funds move. In this latest case after Webster Bank missed their 3 business day description they simply sent a second "initial" confirmation of the identical ACH request but with a new transaction number resetting the schedule to zero. Multiple Brio customer service representatives seem helpful but after an extended hold period their is response is simply sorry, the back office is...(pick an excuse) and nothing is done.