SOL - Seed OF Life Recensioni 39

I was not made fully aware of what I was purchasing. The product I wanted had ran out but was still published on the page. Bought a different one but sadly the designs don't look as good in real life as in the pictures. Throw pillow cases are 50x50cm instead of the 40x40 described on the page, were too big for my cushions. The sellers refuse to answer important questions. Seem untrustworthy. Beware, do not recommend 👎

Excellent service. Quick delivery

Very good shop, love their service

Unfortunately, I didn't find any indication during the ordering process that customs duties were payable. The returned shirts haven't been refunded yet, and I'm no longer receiving any replies to my emails. That was four months ago. I'll never buy from them again!
After I finally got in touch with SOL, all the discrepancies were resolved. The service was very helpful.

One of the best experiences I've ever had ordering online - every piece was a banger. Will be back!

So comfortable and stays after many washes

Fast delivery. Lovely stuff

I didn’t like the shiny material, it was shiny

Fast delivery to Australia... beautiful clothing ..

Das bestellte Hemd kam an aber leider mit zusätzlichen 18,45€ für Zollgebühren. Das Hemd kostet jetzt also 90€!!! Und es ist ein sehr dünnes Hemd, die Qualität nicht wirklich überzeugend...

One of the worst companies I have ever dealt with. They sent me a defect item and refused to do anything. No refund, no support, and they even ridiculed me in emails and expressed that they are proud to be robbing customers. They are a truelly disgusting company and they are a disgrace to the whole psychedelic family. They pose as psychedelic people, but really they are money grabbing zionist con artists. I heard many storys of them scamming people at BOOM festival. BOYCOTT SOL

Ordered over a month ago and still no product. I wish I would have read these reviews. Super sad.

DO NOT ORDER FROM SOL!!

Order said 5-10 days. It’s been over a month and still hasn’t arrived, their customer service directed me not to accept it and receive a refund in another few weeks. Terrible customer service. Never ordering here again I’m glad it was a small order. Buyer beware.

I was worried because I read it here that some people did not get their package, so I sent an email to them and they answered in an hour! They were so nice, we stayed in touch until I got the package. I ordered a bag and it is incredible!! The material is high quality and the design is awesome, it has a secret pockets!! So i recommend this shop, I know them from Ozora Festival and they were very friendly there too <3

Everythings good. Issue resolved

Great quality clothes, great customer experience.

I ordered 5 t-shirts from their online shop. Only 4 arrived. I sent them an email and they immediately sent me the missing shirt via express mail. No questions asked.

Very unpleasant customer service experience. Most buyers will probably get what they ordered, but being unlucky enough to need support I found them greedy and unreasonable.

My girlfriend and I visited them locally at a festival, where she bought two tops with different prints of the same model. She tried one on to get the size right, then asked the salesperson if the other one was also available in that size. She said that it was and handed my girlfriend a bag; we paid and left.

Back at the tent and ready to head out the next day of the festival, my girlfriend takes the top out of the bag and puts it on, only to find out by getting stuck/squished in it that it's a size smaller than she asked for. Unfortunately, she'd already been wearing sunscreen, and merely trying to get the top on had gotten white stains on it.

She went back to the store that day, asking them to correct their mistake by giving her the right top or her money back. Turns out then that they *didn't* actually have the right size in stock, and they wouldn't give her her money back either, on account of the article 'having been used'. They did let her exchange it for a different top, which she didn't really want, but settled for for lack of better options.

When I heard that I thought it was pretty unfair: the only 'use' the top had seen was one attempt to put it on, right out of the bag, working from the perfectly reasonable assumption that they'd given her the item she'd asked and paid for. So I went back there to make my case for a refund, and that's when things got unpleasant. Right from the start, the saleswoman was interrupting everything I tried to say, and when I confronted her about the lack of respect in that she just bit back that *I* was being disrespectful because I was bigger than her and apparently my body language was angry. I did feel some anger at this point about the treatment we'd been getting, but I hadn't so much as raised my voice. Still, of course I hadn't been trying to intimidate her, so I made a point of saying that and taking a step back from her. I'm a peaceful, reasonable guy, and for me respectful resolution of differences means listening to each other with the intention of trying to understand, then building an agreement on that understanding - I always let people finish speaking, but I do get a bit peeved when people abuse that to shove me out of the conversation.

Apparently not satisfied with that, she got the man who owned the stall in there instead. He let me finish roughly the first one-and-a-half sentences of my story before the first interruption, and that would be the only complete sentence I would get in for the rest of the 'dialogue'. After hearing roughly half of my case he just repeated his position - the clothing had been used, and their policy was no returns for used items - at me a bunch of times, interrupting me and shutting me down every time I tried to get a word in edgewise, then moved on to declaring that we had nothing left to talk about and telling me to get out of there. Frankly, returns policies are for when a customer changes their mind, not for when the vendor gives you something other than what you asked for. Still, I couldn't say that, because he literally wouldn't let me finish saying *anything*. To make matters worse, somewhere around this time he got *another* guy in there, clearly from the same group, who *also* started interrupting me and telling me to get out of there - at this point, I was beginning to wonder if *they* weren't trying to intimidate *me*.

I tried and failed perhaps two more times to get a sentence in, then gave up, utterly dissatisfied. I'd been argued at and told to get lost for about fifteen minutes at this point, and not actually gotten to say *half* of what I thought was needed to pass judgment. They were clearly not even remotely interested in anything but getting me out of there without any money leaving their hands.

Frankly, the sheer tenacity of their preference to hold on to the money leaves me wondering whether the original mistake had even been an accident, or whether seeing that they didn't have the requested item in stock they knowingly handed her the wrong size in hope that it wouldn't be noticed until the festival had finished and we were all in different countries again. Normally, I'd readily give people the benefit of the doubt on things like this, but the rest of my experience with them leaves me wondering.