Psiexams Recensioni 

Bad experience with is program my test was at 4 :30 am and I started one hour early the check in process and I was not able to long in on time for my test

Despite completing the compatibility test for my laptop, I still ran into issues when I was forced to launch a separate browser not included in the compatibility test. I then had to chat with support for almost 30 minutes to get an answer on how to fix it. After all of that, we started the environment scan in which the proctor had multiple issues with my environment. Namely, my desk isn’t set up with my back to the door. For anyone who has worked in law-enforcement, nobody in their right minds set up a space so that your back is to the door for security reasons. After attempt attempting to resolve all of the proctors concerns, I was told that my desk was not adequate, and it was recommended that I “move to a bedroom and pull up a chair to my bed”. This is extremely concerning as a female, given that you have no information about your proctor, or what’s done with the video after your done. I have a second desk setup and moved to that space and restarted the environment scan. I was cleared to proceed to the test, the chat window closed, the window refreshed, and a screen appeared, saying that I had failed the test without ever having any chance to complete a single question. My only option now is to pay $40 to reschedule and retake the test with no guarantee that the glitch won’t happen again. This organization seems to be a huge scam and money grab with the tech issues.

I was scheduled to take the online proctored test for Property and Casualty. It was a Friday afternoon. Mid text the proctor disconnected our conversation. I attempted to call PSI and get back to my online proctored test. No one would help me. PSI refused a refund. Their customer service is terrible. No matter how many times you call a supervisor does not get back to you. I am out the $98.00 for the first test and am having to pay another $98.00 to take the test. In my opinion the proctor had plans for the weekend, disconnected me, and dipped out of town. This company is a joke.

I purchased the study materials and practice exams, however, I was not able to access them from my Chromebook. I requested a refund and because I had clicked on a link in the email it showed I had accessed the materials. A refund was refused due to this, even though I provided screenshots of the error I was receiving upon clicking the link. I wasted over $100 and support was inadequate to say the least! Apparently your hard ware must be a supported device and I had no idea prior to purchase that I would not be able to access the materials or I would not have purchased from this company! I would give less than 1 star if I could! Not worth the risk in my opinion!

If I could rate this with no stars, I would!! PSI is an absolute joke!!! The study material if you can call it that, does not even remotely match the test!! Customer service is worse!! They can not understand plain English!! They double charged my CC when I corrected them on it they tried to deny it!! The testing site is an absolute joke, ran by people who have no clue how to do their jobs.

I got married after i graduated school so my last name has changed and the test site would not accept my new license with my new name. My issue is that there should be some sort of accommodation for us to present a birth certificate to verify or even a portal for someone to be able to change their name in the system without having to wait for someone else to change it once we email them. It’s very unfortunate for someone who lives out of town to have to continue to come back and forth for being turned away because this is the second time i’ve been turned away from this test site. The process for a name change should not take 3-5 business days.

easy to schedule, friendly staff.

The exam prep is not state specific. It also doesn’t prepare you for the actual exam, the question aren’t formatted the same on the real exam

It was a waste of my money.

Very dissatisfied. Proctor made me do a whole hour environment check. I couldn’t stay focus do to all the time that was wasted and it caused me to fail. I let the proctor know it showed a certain amount of questions versus how many questions it was supposed to be. They proceed and told me to exit how and I couldn’t double check my work.

The PSI software crashed in the middle of my test. I tried to get back in but the software was glitched and I couldn’t. I called technical support and they were absolutely useless. Despite their software OBVIOUSLY being the problem, they failed my exam and now I have to pay a $200 fee to retake the exam I never got to finish in the first place. Fix your shit PSI what a joke. Any reasonable person would’ve said “sorry this happened let’s get you rescheduled for FREE”

It was very helpful and made me focus more while studying. It gave me a better understanding of what to expect on the real exam.

Stay away from their remote proctoring for exams. Every proctor is different, I was denied ADA accomodations, despite following thier process and being approved. The proctor also made me sit rather uncomfortably because they insisted that my office door be visible to the camera the entire time(my desk faces my doory), even though I demonstrated that it was LOCKED, nobody could enter. The proctor also insisted that a tattoo was jewelry. I can not remove a tattoo, it is absurd that I needed to prove it was a tattoo by licking my finger and showing the camera that it could not be removed. Their proctors are unprofessional and rude. I've taken 2 exams through them, and will NEVER do another remote proctor with PSI, they have no sense of customer service. Then, after completing my test, no pass/fail info displayed, I had to call them multiple times to get the results, was told they would reach out to follow up within 5 days, SURPRISE, that didn't happen. I had to call in repeatedly to get my result, then they reported to the state agency that I failed, despite scoring a 91% per the score report. Save yourself the time, frustration, and condescending treatment, use ANY OTHER PROVIDER you can. If you must test with PSI, go in person. They are the absolute WORST and based on how they treat customers, I'm amazed they are still in business. What a joke.

LOUD!! The instructor was listening to videos or watching something on his phone, you could hear. He crowded all of us together, when there was plenty of seating for us to spread out. The was constantly slamming shut, other people that were taking the test kept coughing. Just constantly distractions. He didn't offer any type of ear headphones. DO NOT COME HERE!!!!

Subject: Formal Complaint Regarding Treatment at PSI Boise Test Center and Request for Review

I am submitting this complaint regarding my experience at the PSI testing center in Boise, Idaho.

I arrived at the PSI test center on time for my scheduled examination and completed the required paperwork. During the check-in process, I was asked to provide my identification. Unfortunately, I had accidentally left my wallet and physical ID at home.

I immediately explained the situation to the PSI employee and told him that I had clear pictures of the front and back of my identification on my phone. I understood that he may have been unable to accept photographs of my identification under PSI's testing requirements. I therefore left the facility and immediately returned home to retrieve my physical ID.

I returned to the testing center as quickly as possible with my actual identification. By the time I returned, I was told that I was now too late to take my examination. I asked whether there was anything that could be done given that I had originally arrived on time, had only left to retrieve the required identification, and had returned with the proper ID. I also asked whether the time could be deducted from my examination or whether another reasonable accommodation could be made.

The employee refused to provide any assistance. I asked to speak with a supervisor, and he stated that he was the supervisor. I attempted to discuss the situation with him and find a reasonable solution, but he would not provide meaningful assistance.

Throughout this interaction, I remained polite and attempted to explain my situation. I did not threaten him or act violently toward him. I was frustrated because I had taken time away from work to attend this examination and did not believe the situation was being handled fairly.

When I was told to leave, I stated that I did not want to leave without first being given an opportunity to resolve the situation and take my scheduled examination. Instead of continuing the conversation or providing information about how I could appeal the decision, the employee contacted the police.

The employee then stopped communicating with me and would not provide me with his name when I asked for it. I found this particularly concerning because I was attempting to identify the person responsible for handling my examination and wanted to know who I could reference in a formal complaint.

The police ultimately escorted me from the building. I was also informed that I was banned from the location and that returning to the property could result in a trespassing issue.

I understand that PSI has identification and examination-security requirements, and I am not disputing the possibility that the employee could not permit me to begin the examination without acceptable identification. My concern is the way the situation was handled after I returned with my physical ID and attempted to resolve the problem.

I respectfully request that PSI management investigate this incident, including:

The circumstances surrounding my arrival and initial check-in.
Whether my return with the proper physical identification was properly considered.
Whether the employee followed PSI's customer-service and escalation procedures.
Why the situation was escalated to law enforcement when I was attempting to resolve the matter.
Why the employee refused to provide his name when I requested it.
Whether the permanent ban from the Boise testing location can be reviewed and removed.
Whether my examination fee can be refunded or my examination appointment reinstated without requiring me to pay another fee.
Whether I can be permitted to take my examination at the Boise location or another PSI location without being penalized for this incident.

I work in the union and am required to take this examination as part of my professional advancement. I had already taken time away from work to attend the scheduled examination, and losing the opportunity to take the test has created a significant inconvenience for me.

I accept responsibility for accidentally leaving my wallet at home. However, I made an immediate effort to correct the mistake by returning home, retrieving my identification, and coming back to the testing center. I believe the circumstances and the manner in which this situation was handled deserve a management review. so now im permentally banned fromm this location

I am requesting a written response explaining PSI's findings and what steps, if any, will be taken to resolve this matter.

Thank you for your time and consideration.

PSI is the absolute worst testing company you could ever possibly have the misfortune of working with. I’ve used most of them over the years. DO NOT try their online proctored test under any circumstance. Their parent non-profit, ETS is absolute trash. They've lost huge lawsuits regarding bad grading, false fails, racial misconduct, and the list goes on. They are costing me thousands of dollars giving me the runaround for 5-days to take an exam because their online exam failed to work. For the record I was only able to get to question number 4, but I got all 4 correct. The worst part is the Missouri Real Estate Commission only uses this provider for their broker tests. This trash company should not be an option, much less the only option. If you have a choice, use any testing company other than PSI or ETS. Then, there’s the customer service, which may be even worse than their online exams. They’re all 5,000 miles away and have absolutely no idea what they are talking about. Calling them will be an absolute waste of your time. I wish I could give PSI negative stars. They’ve earned it.

It is not clear what test you need to buy based on specific exams. 2 questions had wrong answers according to the study book

easy to book. great experience at the testing facility.

Taking the test at home was convenient, but the rules were so strict that it became stressful. Not being able to touch my face or deal with minor distractions actually made it harder to focus.

I Tried taking my cosmetology theory online my 4th time. I took my last three in person one in person sent me home because there system was down as i drive 1 hr 30… They are always so booked out so i tried online to get in sooner, There is no good directions to do it online no help at all I waited 1 hr for it to load untill i gave up. the customer service is so hard to understand and they are slow… I am so frustrated and it’s definitely been a long 5 months…