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Valutata 3 stelle su 5

Can’t fault Proporta. Easy to navigate website, no issues with delivery. The product itself (Ted Baker Wallet Case) is terrible quality. The coating has all cracked and started peeling within a couple... Leggi di più

Valutata 4 stelle su 5

The service received was 1st class ..from my order to delivery but since receiving my Ted Baker mirrored iPhone case,the leather strip on the inside spine side has started to already come away from th... Leggi di più

Valutata 5 stelle su 5

Placed an order for 2 phone cases as Proporta is the only place that offers the Ted Baker covers my wife loves. Provided with a delivery due date BUT then informed there was a delay in shipping. This... Leggi di più

Valutata 5 stelle su 5

I ordered a Ted Baker phone case but within a short period of time the colour started to fade and the plastic around the mirror became unstuck. I contacted Proporta and they immediately replaced the... Leggi di più

Dettagli dell'azienda

  1. Negozio di accessori per cellulari

Informazioni fornite da varie fonti esterne

Check out the latest iPhone XS, XS Max and XR range of quality protective fashion cases from Ted Baker, Proporta , Greeenwich, Fat Face, Jack Wills and Karen Millen,


Informazioni di contatto

3,9

Molto buono

TrustScore 4 su 5

346 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 12% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,9

Tutte le recensioni

(346)

80 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

I ordered a Ted Baker phone case on…

I ordered a Ted Baker phone case on 1.4.25, have not received it, have emailed, no response, they have taken my money. I have tried phoning, no response.
Have used this company a few times before and no problem.
Would be polite if they just responded with a delivery time.

9 aprile 2025
Non scritta su invito
Logo di Proporta

Risposta di Proporta

Hi Sue, Thanks for your feedback. I'm extremely sorry for the delay. Please accept our sincere apologies. Your Proporta order is on its way to you and should be with you soon.

At Proporta we value your custom and if there is anything further that we can do for you please don't hesitate to contact us.

Best wishes
Team@proporta

Valutata 3 stelle su 5

No postage packaging

No postage packaging, my address label was stuck to the product plastic wrap. The phone case was lightly damaged with indentations from the delivery process. Decided to keep as eventually it will be worn from use but it would be nice if it arrived sparkly and new.

18 marzo 2025
Logo di Proporta

Risposta di Proporta

Hi Hayley, Please accept our apologies for any inconvenience caused. We are extremely sorry to hear about your Proporta case. If you could email some images of the case to hello@proporta.com for further review, we will be able to resolve this issue for you and make sure that you have a case that you can confidently use. Many thanks

Best wishes,
Team@proporta

Valutata 1 stelle su 5

Didn't get what I bought

Didn't get what I bought anf paid for and no reply from Email sent.

18 marzo 2025
Logo di Proporta

Risposta di Proporta

Hi, thanks for contacting us. We are extremely sorry to hear that your order was lost in post. As a result, we've arranged for an replacement case to be sent to you within this week. Many thanks

Valutata 1 stelle su 5

I’ve placed order on 23rd of March

I’ve placed order on 23rd of March. I still haven’t received my order, I’ve sent several emails and messages, but unfortunately I don’t get any response. I’m very disappointed, I’ve already paid for item and there no update if it has been ordered or not!

23 marzo 2025
Non scritta su invito
Logo di Proporta

Risposta di Proporta

Hi Natalie, We are extremely sorry for the delay. Your Proporta order was shipped out to you this week and should be with you soon. Furthermore, we have processed a partial refund for you and we hope this goes someway towards compensating you for any inconvenience caused. Many thanks

Valutata 1 stelle su 5

No case and no reply

Ordered 3+ weeks ago, no case, no replies from the company. Looks like scam.

17 marzo 2025
Non scritta su invito
Logo di Proporta

Risposta di Proporta

Hi, I'm extremely sorry for the delay. We have received stock now and your order should have been sent out to you on the 8th of April. If you've not received your shipped confirmation email do let us know and we will look into this for you. Many thanks

Valutata 4 stelle su 5

Delayed order issue- now resolved

Updated review
Order 3+ weeks ago, no update; unable to track and no response to email.
Payment taken at point of order. Was very concerned, but eventually received a response to say they had experienced delays and my order would be shipped.
Received it today ( over 5 weeks) and happy with the outcome.
I just wish they had informed me about the delay before I complained.

7 marzo 2025
Non scritta su invito
Logo di Proporta

Risposta di Proporta

Hi, I'm extremely sorry for the delay. We have received stock now and your order should have been sent to you on the 8th of April. Please do let us know if you've not received a shipped confirmation email and we will look into this for you. Many thanks

Valutata 1 stelle su 5

Scam

Scam

Ordered a phone case 2 weeks ago. No update on the order. Customer service phone is off, and no replies to email. Payment taken immediately. Save your money.

28 marzo 2025
Non scritta su invito
Logo di Proporta

Risposta di Proporta

Hi, Thanks for your feedback. I'm extremely sorry for the delay. We have received stock now and your order should have been sent to you early this week. Please do let us know if you've not received a shipped confirmation email and we will look into this for you. Many thanks

Valutata 1 stelle su 5

I ordered a Ted Baker case 3 weeks ago…

I ordered a Ted Baker case 3 weeks ago and haven’t yet received. No notification of delay but payment has been made. I have used this company before but not sure will again as would like confirmation of delay.

22 febbraio 2025
Non scritta su invito
Logo di Proporta

Risposta di Proporta

Hi Martin, Sorry to hear that you've not received your Proporta order. If it still hasnt arrived, please do get in touch with our customer service team via hello@proporta.com with your order details and we will be happy to provide you with a suitable solution.
Many thanks

Best wishes,
Diana

Valutata 5 stelle su 5

I would buy again

Great company. Item was a little delayed and had to chase, but great communication and it did arrive eventually. Packaging was clear and you could clearly see item was a phone case so thought this may be tempting to some.

17 febbraio 2025
Valutata 2 stelle su 5

Is this a fake product…. not same quality

I have used my phone cover since New year. It has already faded. And it wasn’t cheap. Seems like a fake product as this is my eight case and has never happened before!! I will be lodging a complaint!!

1 gennaio 2025
Non scritta su invito
Logo di Proporta

Risposta di Proporta

Hi Jane,

We are very sorry to hear about your case. Our Ted Baker cases are manufactured to the highest quality standards, however we want to make sure that you have a case which you can confidently use. Therefore please contact us via hello@proporta.com with some images of the case so that we can resolve this issue for you. Many thanks

Valutata 5 stelle su 5

Excellent Customer Service

Good product, easy to order and quick delivery.
Unfortunately had a slight problem with the phone case and had to contact the company. My query was dealt with immediately and sorted out. Excellent service and one happy customer, thank you. Would not hesitate in recommending this company and will definitely use again.

24 gennaio 2025

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