Stunned actually. No longer used to service like this. Jacque was extremely prompt via email and then beyond excellent when we had to make a follow up call. Explained two technophobes through what is... Leggi di più
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Scopri cosa dicono le persone
Just moved into a new build and our EV charger didn’t have the sticker on the side with the serial number so we were unable to register it on the app. I rang and spoke to Lewis who was so helpful and... Leggi di più
Just bought a new Audi hybrid. Used my Project EV which i have owned for 3 years to charge up the car. First 3 times instead of charging the battery it actually drained the battery. I contacted Pro... Leggi di più
I had problems connecting the charger to the app after the RFID card stopped working. Paul and his colleagues were very helpful in resolving the problem replying promptly and with patience as I am not... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Powering the future of electric vehicles, one charge at a time. Project EV specialise in providing the UK’s most cutting-edge electric vehicle charge points for all locations. Our full range extends from 7.3kW AC, up to 360+kW DC. So, whether you're looking for an EV charger for your home, business or fleet, we have the perfect EV charger to meet your needs.
Informazioni di contatto
Unit 1 Lakes Court, DE13 9PD, Burton-On-Trent, Regno Unito
- 0333 733 0333
- enquiries@projectev.co.uk
- projectev.co.uk
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 57% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
My issue was resolved instantly by…
My issue was resolved instantly by Samuel
Paul was excellent and very patient
Paul was excellent and very patient. Really pleased he managed to sort out my charging problems remotely.
Fixed my issue in one go
Jaida from Project EV Fixed my issue in one go on removing a delayed timer from the backend.
Customer Friendly, Provie solution
Able to provide the solution in the call. Polite and customer-friendly.
Never seen customer service like…
Never seen customer service like project ev have ,very polite, helpful and well trained, well knowledgeable, helped by Lewis about not connect app to charger thanks lewis
Ademola one of the team at project EV…
Ademola one of the team at project EV was the most helpful person, he got us up and running in minutes thank you
So this is what great customer service feels like...
My Project EV charger had dropped off our WiFi network, so I was unable to get charging reports from my App. When I called Project EV's team on their published number my expectations were low, until I quite quickly spoke to Paul. What a well trained guy. He talked me through disconnecting, and then resetting our charger, and shortly after...there were my reports. Brilliant support. Brilliant service.
Excellent customer service
Excellent customer service. They were helpful and efficient
Great work by Uways
Great work by Uways. Explained what my issue was and solved it with me very quickly. Deffo recommend the team and products . Great customer aftercare and I have had the unit I was talking about for at least 5 years. Thank you Uways.
EV charger not coming online
The initial AI assistant triage was very effective, and I was soon routed to the best place to help.
Sam took over my chat and, after a few further questions, established what needed to be done at their end to make my Project EV charger permanently appear and stay connected.
Sam kept me updated throughout, and even though the chat dropped out he remained in contact via email.
Lewis was very helpful!
Lewis was very helpful with my enquiries, having just moved into the new house which came with the Project EV charger. We were left some information by the previous owners but we had issues with the charger. Lewis was able to unbound our charger which allowed me to create an account and set myself up.
Very easy to talk to Lewis and he was very helpful. Thank you Lewis.
Excellent and helpful service
Excellent and helpful service to resolve a wifi configuration change 👍
Ade was super helpful and fast at…
Ade was super helpful and fast at responding! Thankyou
Ade was very helpful in setting up and…
Ade was very helpful in setting up and onboarding our EV Charging points.
Friendly and very helpful staff.
Friendly, approachable staff with lots of knowledge.
these guys are fantastic 'Uways and…
these guys are fantastic 'Uways and John' did great job on remotely getting me up and running after a teething issue on the cable ,
would highly recommenced
Excellent service… friendly
Excellent service… friendly, efficient, knowledgeable and patient.
A great help.
Lewis helped me out when I was pretty much pulling out my hair. Thank you!! Much better than Ai!
So far a great experience with good customer service
So far I've had 3 phone calls with Project EV (lack of technical experience on my part more than problems with the EV charger or app) and each time the call has been answered promptly and my problem solved quickly. Paul was very helpful. Thank you
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