Stunned actually. No longer used to service like this. Jacque was extremely prompt via email and then beyond excellent when we had to make a follow up call. Explained two technophobes through what is... Leggi di più
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Scopri cosa dicono le persone
Just moved into a new build and our EV charger didn’t have the sticker on the side with the serial number so we were unable to register it on the app. I rang and spoke to Lewis who was so helpful and... Leggi di più
Just bought a new Audi hybrid. Used my Project EV which i have owned for 3 years to charge up the car. First 3 times instead of charging the battery it actually drained the battery. I contacted Pro... Leggi di più
I had problems connecting the charger to the app after the RFID card stopped working. Paul and his colleagues were very helpful in resolving the problem replying promptly and with patience as I am not... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Powering the future of electric vehicles, one charge at a time. Project EV specialise in providing the UK’s most cutting-edge electric vehicle charge points for all locations. Our full range extends from 7.3kW AC, up to 360+kW DC. So, whether you're looking for an EV charger for your home, business or fleet, we have the perfect EV charger to meet your needs.
Informazioni di contatto
Unit 1 Lakes Court, DE13 9PD, Burton-On-Trent, Regno Unito
- 0333 733 0333
- enquiries@projectev.co.uk
- projectev.co.uk
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 57% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
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Le persone hanno visualizzato anche
App not working
When there was an issue with the charger app, Paul was able to spend time investigating and sorted it out for me.
George recognised the problem
George recognised the problem, and talked me through the process to fix it, patiently.
I contacted Project EV to set up my…
I contacted Project EV to set up my charging point . The customer advisor Sam was extremely helpful and knowledgeable . It took a while to sort things but Sam was extremely patient and managed to solve all problems to initialise the system . He also followed up with e mails and a contact number in case there were further problems . I was impressed by the competence and professionalism of his assistance . Many thanks Sam .
Great professional service,as a retired…
Great professional service,as a retired person technology is not my strongest point,but your engineer was patient and understanding and sorted my problem out with no fuss,well done project e.v. regards Mr w.lomax
Jacque was very quick and helpful.
Jacque was very quick and helpful.
He resolved my issue immediately
Very efficient
Very efficient responses to my query. Able to sort the issue to my satisfaction. Was helped by Jacque Khan who seem very pleasant and helpfull.
Being new to car charging
Being new to car charging, there were a few questions I needed to confirm, Jacque Khan was so very patient and understanding throughout, If I could give him more that 10 out of 10 I would.
Uways Subhani
Uways Subhani
Thank you very much for your patience and understanding, talking me through the connection of my charger.
You sorted out my problem over the phone.
A credit to your company.
Thank you again.
Simon A.
Suffolk.
Getting connected
The call handler Lewis was fantastically patient with my call to connect the EV charger online. The instructions given were clear and understandable. I was led through the process step by step. Even when the phone line disconnected Lewis called me back immediately. Super helpful, thanks.
Vehicle charging problems
I was having issues where my vehicle was not charging during the night . Paul took me through step by step process to get the issues I was having corrected.
I was getting stressed out but Paul was very understanding.
Good customer service. Not so good app
Trying to connect the EV charger to the app on your own is a miserable experience so rest your laurels and call them up. It took ages to get through but when I did, I spoke to an excellent rep called Uways who was good as gold and stepped me expertly through the whole thing. Now I am up and running - happy days!
Great service from Lewis Woolett and…
Great service from Lewis Woolett and Uways whohelped solve the problem of why i couldn't get my charger connected after moving house. Their attention to detail spotted one word written in the wrong case - this solved the problem and saved on a potentially expensive home visit, so thanks guys!
I had a great experience having had…
I had a great experience having had everything sorted on the phone. Thank you!
Staff were attentive and persistent in…
Staff were attentive and persistent in trying to help solve previous charger issues. In the end we bought Project EV charger and had this fitted by Chris. New PeV charger working well and grateful for good customer service and Chris, the very helpful engineer.
Efficient & knowledgeable
Fast service
Had their charger for 5 years and this is the first issue I had
The team fixed it immediately & were super friendly
Uways was very helpful when I called…
Uways was very helpful when I called through for support when I had an issue connecting my ev charger. We were on the phone for over an hour trying multiple different solutions. We then followed up via email until the issue was resolved. 5*
Uways Subhani provided Great Service
Uways Subhani helped to re connect my EV Charger after having connection issues , the communication and friendly service was amazing thank you! Would recommend Project EV
Excellent support from Samuel
My Project EV APEX charger stopped connecting properly and I couldn’t charge my vehicle. I was concerned it would take a long time to resolve or require an engineer visit, but Samuel quickly identified the issue, guided me through reconnecting the charger to Wi-Fi, and got everything working again.
Really appreciate the help. Thanks Samuel and the team
Lewis talked me through each area of…
Lewis talked me through each area of the problems I was having and solved it with patience and understanding without saying jargon or confusing me
Lewis Woollett the technical guy was…
Lewis Woollett the technical guy was absolutely excellent! He was very patient, understanding and very knowledgeable and helpful. First class experience.
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