Stunned actually. No longer used to service like this. Jacque was extremely prompt via email and then beyond excellent when we had to make a follow up call. Explained two technophobes through what is... Leggi di più
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Scopri cosa dicono le persone
Just moved into a new build and our EV charger didn’t have the sticker on the side with the serial number so we were unable to register it on the app. I rang and spoke to Lewis who was so helpful and... Leggi di più
Just bought a new Audi hybrid. Used my Project EV which i have owned for 3 years to charge up the car. First 3 times instead of charging the battery it actually drained the battery. I contacted Pro... Leggi di più
I had problems connecting the charger to the app after the RFID card stopped working. Paul and his colleagues were very helpful in resolving the problem replying promptly and with patience as I am not... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Powering the future of electric vehicles, one charge at a time. Project EV specialise in providing the UK’s most cutting-edge electric vehicle charge points for all locations. Our full range extends from 7.3kW AC, up to 360+kW DC. So, whether you're looking for an EV charger for your home, business or fleet, we have the perfect EV charger to meet your needs.
Informazioni di contatto
Unit 1 Lakes Court, DE13 9PD, Burton-On-Trent, Regno Unito
- 0333 733 0333
- enquiries@projectev.co.uk
- projectev.co.uk
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 57% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
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Le persone hanno visualizzato anche
Thank you so much to Lewis and Jacque.
Thank you so much to Lewis and Jacque.
After buying my new car I just couldn’t get the Project EV charger to work.
With there help, penitence and expert knowledge I was up and running fairly quickly. Thank you again, very much appreciated. Gina Walters
Fantastic tech support
We have a project EV charger (not installed by us but the house builders) which had an issue and stopped charging our car mid-charge. We phoned tech support and were put through to Uways who was fantastic, he sorted the problem very quickly and managed to get it working again. It needed a software update. We would definitely recommend their services.
A fault occurred on my Project EV…
A fault occurred on my Project EV charger, and after contacting the customer service team I walked through step by step by Lewis and my charger is now back fully functional and working as expected. Thank you.
Sam Philips was very kind and helpful…
Sam Philips was very kind and helpful on the phone and resolved the issue. Also did an update on the system. Resolved the issue fairly quickly which was great. Thanks
Worked through the problem despite…
Worked through the problem despite signal challenges involving a ring-back! Sorted in one go!
Excellent ... when you get through
Jacque was an excellent support and resolved the server update issue I needed very quickly. Took a long time to get through (almost 25 mins, hence I have knocked off a star) but service when I was through was very efficient. Thanks!
EV Charger installation and set up
I have a EV charger installed and there were a couple of problems getting the App set up correctly.
When I was put in touch with Uways he was able to guide me through the final steps to get things sorted out. All now up and running.
Samuel Phillips the gentleman who…
Samuel Phillips the gentleman who helped me to resolve my issues with my EV charger was very helpful, knowledgeable, friendly and very professional, I had issues for the last two weeks but with Sam’s help he sorted it out immediately, very impressed, thanks Sam.
Excellent Customer Service
Advisor Jacque was excellent today. He was very professional and patient with quite a lengthy process over the phone. Although we couldn’t solve my old charger problem he advised me of my options and a new one will be installed soon!
Jacque was great and fixed the issues…
Jacque was great and fixed the issues over the phone
I recently ran in to trouble with my…
I recently ran in to trouble with my charger not connecting to the hotspot, luckily our car was a hybrid. But after some advised from technical team I am now back on and and charging. Thank you very much for helping me
Excellent and professional from…
Excellent and professional from customer support. I am pleased to confirm response to my EV issue was resolved.
Appreciate all the support.
Had issues with my charger after…
Had issues with my charger after performing an update. Contacted project EV & the issue was resolved by Lewis one of their employees
Spoke with Jack
Spoke with Jack - calm and reassuring - problem resolved - 'tho long wait on telephone to reach him!
We couldn't get the EV app to work for…
We couldn't get the EV app to work for us. Jacque worked with us very patiently and got our Iphone and Android connected properly with the charger. Jacque said he had only started a few weeks but knew exactly what the procedure should be and referred to a senior when one element wasn't working. He was sooo patient, polite and helpful. Thank you Jacque .
quick and efficient
The customer service and help were very efficient, and my issue was resolved quickly on the phone.
great service sorting out an issue
great service sorting out an issue. John Bone was really helpful thank you!!
Samuel Phillips offered Fast and…
Samuel Phillips offered Fast and efficient technical support and resolved the issue on the same call. Great service.
Issue with connectivity
Spoke with Lewis, very professional, understanding and helpful!
Thank you
Tech Support
Really healpful, Jacque helped me today with an issue with our charging port. He was very well spoken and knew how to fix the issue within a few minutes! Fantastic employee!
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