productcaregroup.com Recensioni 6.804

Outstanding service .
Great communication.
Delivered on time
Delivered with care to property
Delivered appliance with care
Technician JEAN M was extremely professional, polite and totally respectful, a credit to the company ,especially as due to unforeseen circumstances ,he was managing all of his two men deliveries on his own
I can’t praise enough.
Thank you

Stolen BBQ!!
We were due to have a bbq delivered today by this company between the hours of 9 and 12:30 - after the tracking not updating at all day, I then received an email saying delivery had been successful at 15:58 - which it absolutely hasn’t!
The driver has fraudulently signed my name to say we’ve received this expensive item so we have logged with the police and my credit card company.
I will be contacting any company I purchase to ask whether this company is associated with them as would not want to take this risk again!
Absolute cowboys

Two individuals not interested in working at all, came to deliver new fridge freezer to the kitchen and take the old one from the same place.
Outcome:
-Old one not taken.
- delivery crew damaged new one. I've found plastic parts on the driveway, also they managed to dent the door.
- new one left in the hall, still in packaging as delivery crew refused to unpack and take the rubbish away - despite it being the part of the delivery.
- delivery crew said it's impossible to deliver it to the kitchen - despite the old one , which is slightly bigger fit with no issues.
It took me and my son around 3 min to put new one in place and then another 3 min to take the old, slightly bigger one away.
If it was their first time, they might be excused, but still it shouldn't be a paid service.

Although my first delivery attempt was failed by the delivery provider—causing me to waste a full day and complain to Costco—the re‑scheduled visit completely changed my experience.

Gurpreet from Product Care Group delivered and installed my washing machine today, and his service was outstanding. My installation location was difficult, but he handled everything professionally, efficiently, and with a great attitude.

Thank you, Gurpreet, for turning a frustrating start into a 5‑star finish.

Malachi & Meshach delivered my fridge freezer yesterday and did an excellent job. There are steps up the side of the house and the kitchen is on the 1st floor - they delivered the large fridge freezer to the kitchen and put it in position taking with them all the packaging. There was an issue with the doors not aligning and they photographed and detailed this in their delivery report. An absolute credit to the company - Thanks guys - great job 😎

Ordered an item from John lewis. package was damaged and opened. i asked to take the delivery back. The delivery person not deleting my delivery acknowledgement and trying to scam by taking the parcel away. Also so rude

Big Reecey and Bradley were right on time and were very professional from start to finish, also helpful with any queries I had and the fridge freezer looks great.
Would definitely recommend. Thanks.

Ashley who delivered our freezer was great! He put it exactly where I wanted it without any issues.

Delivery, installation and demonstration by Connor A and big reecey was 1st class. Size and weight of American fridge freezer was no match for these guys who placed within the kitchen without any fuss or damage.

Great delivery, on time, helped with unwrapping the item and took away the packaging too. Lee G was really friendly and helpful.

Delivery driver Lee G was very helpful helped put the delivery in the house as was too heavy for my wife to lift.

Lee the delivery man was very friendly and gave me good information about when to first turn on the freezer. It was a nice experience meeting him

I booked in a delivery with this company to be delivered today. Initially all communication was perfect, lots of updates including this morning when I was given my 2 hour delivery slot. I had booked the day of work to receive the ninja flex flame cooking system from this company ready for a party this weekend. Kept regularly checking updates until I was met with delivery unsuccessful.

Initially I thought I must of not heard the door so went through doorbell footage to see the delivery was never attempted. I phone them up to be told has no one informed you. I asked informed me what? They said the parcel wasn’t loaded onto the van and it won’t be delivered today

After acknowledging mistakes happened I told them how important it is that I receive this parcel before the weekend, and they have 3 more days to deliver so it isn’t a problem to be told they cannot deliver now untill next week

This is total unacceptable, it is not my problem you forgot to load the parcel on your van and due to it being your mistake I think me allowing you 3 extra days to rectify was reasonable.

The party is ruined before it’s began and now I’m going to have to purchase a different bbq elsewhere

Thanks for ruining what could of been an amazing weekend with your poor customer service

I hope everyone else takes this into consideration because you claim to be a white glove company yet you have no interest it putting things right when you have got them wrong in the first place

Big Reecey and Bradley H did a fantastic job of delivering an American fridge freezer. Very careful manoeuvring it through a couple of doors to the kitchen.

The delivery was swift and fast
Big Reecey and Greg B were really nice and friendly. Keep up the good work!!! Thank you!

Tumble dryer delivery.
I had my new tumble dryer delivered yesterday by Jack & Quinn. They arrived within the given time slot. They were both very friendly and efficient. They removed all the packaging and took it away. Placed my new machine to its location and took the old one away.
I would highly recommend this company for delivery.
Keep up the good work.

Had Neil and Quinn deliver my washing machine and they were fantastic, so polite and helpful and went above and beyond inorder to be able to deliver my washing machine before I had an appointment due to having to push my original time back (no fault of their own their colleagues van broke down and had to help with the load) but they contacted me, kept me updated and were great

Unfortunately I had the worst customer experience ever. Installation of my Oven and induction hob was booked in, so someone turned up and refused to touch anything requesting that we change the fuse to 32AMP and install an additional socket. He went away, I arranged for an electrician and he did just that. I rebooked delivery/installation 10 days later, a different person attended, no intention to do anything told me that we need to get the electrician to add another socket eventhough there are 2 separate sockets as per the previous instructions and asked for additional things that were never mentioned before. I am not an electrician, I wish they would just resolve whatever it is and I pay for the work instead of being passed from pillar to post. The whole experience took 2 weeks with no cooking facilities at home. Customer service was very poor, I cancelled everything. Never again.

Alex and Jonathan made the delivery extremely smooth. The tracker allowed us to see exactly when our fridge would arrive. When they got here, they unpackaged it and moved it into the room for us. They were very polite and I am pleased with the service we received.