The entire experience has been fantastic. You can tell they care about their customers because they went above and above to help me with my request. I'm really pleased with the customer service and pr... Leggi di più
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Just ordered some vanities and basins from Prodigg and this is my 3rd order with them. Their website is very detailed, informative, it's great how there are options on certain items which allows you... Leggi di più
L'azienda ha risposto
They were happy to take my money in early may 2021 knowing fair well that their company was in a hole for 2 years! But proceeded with emails right up until early December promising me that I would sti... Leggi di più
Online order, good. Sales staff (phone), great. Dispatch, useless. Wait 8 days to get from warehouse, had to chase up via email requesting tracking number, was in process of arranging delivery pick... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
We pride our self on supplying the most affordable bathroom products with the highest quality finish to the Australian market. We like to receive all reviews positive or negative to help us understand our customers needs better and to continually improve our processes. Please remember when leaving a review to take into account the over all experience being product quality, value for money and customer service experience.
Informazioni di contatto
Gate 2, 11-21 Forge Street Blacktown, 2148, Blacktown, Australia
- 1300 132 514
- info@prodigg.com.au
- prodigg.com.au
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Good products and service
Had some initial issues with website accuracy and delivery timeframes however once Prodigg were aware of the issues they rectified, took action to look after me and ensured I got my products. Quality of product is good too.

Risposta di Prodigg Bathrooms
Have used Prodigg before great products…
Have used Prodigg before great products but somehow my current order was not sent. However once aware they went out of there way to get the order to me

Risposta di Prodigg Bathrooms
We love the products we have bought…
We love the products we have bought from Prodigg. Vanity, basin, accessories for our bathroom. Great prices and service.

Risposta di Prodigg Bathrooms
Keeping Updated
Even though it is on order Prodigg have kept me apprised of the situation via email which I appreciate.

Risposta di Prodigg Bathrooms
Unfortunately the incorrect item was…
Unfortunately the incorrect item was delivered. After contacting Prodigg I was given a full refund in a reasonable time. No hassles.

Risposta di Prodigg Bathrooms
The product when delivered was as per…
The product when delivered was as per the website. The issue was I had no communication to tell when how long or when i would receive it. Most systems have tracking and email updates, they did not. It took 11 days to arrive. At day 5 I called and emailed Prodigg, when someone got back to me the next day it was to say they were looking into it. When I then called a few days later I found out it had just arrived in their warehouse. When I emailed again 2 days later, it was to find out it would be shipped out tomorrow. The people I spoke with were lovely, but they need some sort of system so I did not have to chase.

Risposta di Prodigg Bathrooms

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Excellent service
Excellent service. When I had an issue retrofitting a vanity to an existing tiled wall, prodigg were helpful in resolving the issue.

Risposta di Prodigg Bathrooms
Delivery guy was polite and reasonable…
Delivery guy was polite and reasonable .
The policy of not helping lift or transport the goods into my property (it's an apartment ) is not helpful - this was explained AFTER purchase and seems ridiculous .....if not for this I would rate it a FIVE

Risposta di Prodigg Bathrooms
Excellent experience
Excellent experience. I did need to speak to someone as the colour I wanted for the product didn’t show up as an option. I spoke with a very helpful lady, who advised me on ordering and made sure I understood the bundle option and ordered my product and received it promptly. The packaging was excellent, very secure. We checked vanity and mirror straight away and it’s perfect. Will def order again through this business. Thank you.

Risposta di Prodigg Bathrooms
My experience with Pridigg was the…
My experience with Pridigg was the worst purchasing experience I have ever had.

Risposta di Prodigg Bathrooms
Great friendly staff
Great friendly staff, willing to help and assist with my queries and design requirements. Staff was very knowledgeable about different design styles and finishes. Would recommend this company to anyone looking to renovate their bathroom.

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Risposta di Prodigg Bathrooms
The team at Prodigg Bathrooms were…
The team at Prodigg Bathrooms were helpful, knowledgeable and efficient.
The only issue I had was in the delivery of my order. It was left outside on the footpath, with no notice, the delivery driver did not even come into our office reception to say it was there. I purposefully had the delivery to my work address so someone would be on hand when the item was delivered. Two of my colleagues carried the large box inside. We work in a single storey building with ramp and double door access. I thought this was very poor. Can I suggest Prodigg you review your delivery service provider.

Risposta di Prodigg Bathrooms
Everything good
Good quality products, good value pricing...fast delivery...what more could you want?

Risposta di Prodigg Bathrooms
Beautiful bath
Beautiful bath, competively priced, delivered in 2 days.

Risposta di Prodigg Bathrooms
Rated very poorly compared to the other…
Rated very poorly compared to the other on-line bath ware companies I have been ordering from.
Deliveries take double the time to arrive, no delivery information is usually supplied, which makes it hard to organise my builder not knowing when to expect the products.
Customer service via web chat is very poor, Jami-lee just departed the conversation yesterday with no warning. This was however after she provided me with at tracking number for a delivery from February 2018.
Couldn’t recommend your company at all.
Jo Betts

Risposta di Prodigg Bathrooms
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