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2,6
4 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Very poor customer service. Owner Chris very aggressive, didn't listenwhat I am trying to say to him manager doesn't have a clue about policies in the store.
Spent thousands pounds in that store , never again.
I am definitely not recommending this store .
I order hemp oil and other bits then when I got order the hemp oil was damaged and everything else in order damaged and covered in oil. I sent proof of damaged items and other items cover in oil. Then I got phone call saying I never ordered hemp oil there. I relooked at my order and hemp oil was in my order the very same one that was damaged. I rang again sent proof of my order and they still denied I order it. Very very poor service. Never even offered a refund or items to be resent. I also got a very abusive and treating messages from chris and treating my good name very unprofessional. They have my account details and I'll await a refund before going future with this. Disappointed because I am a good customer and gave Procastangling a lot of money over the last few weeks.
Procastangling do not not adhere to their warranty of 12 months, my snowbee fly vest velcro fastening came apart 9 days before warranty expired. The guy from Procastangling said he would not receive the vest back to the shop in time before the 9 days so the warranty would be invalid. He said take the issue up with Snowbee, I did and snowbee issued me with a new fly vest after I sent them the relevant details. This Procastangling company need to be seriously investigated on the back reading other reviews.
My purchase with Procastangling is being investigated by my finance company. Beware people
My experience is that you can’t trust Procastangling. I purchased a rod from them.
The rod was not checked before being shipped. The handle was in pieces and one piece was trapped under the partitions in the rod tube. I tried everything but couldn’t get it out without having to damage the tube. As the rod was unfit for purpose under the Consumer Rights Act the company was responsible for covering the cost of return. I contacted Procastangling and Mr Dawson, the owner, agreed to refund my postage costs. I asked for a confirmation email but he said it was not needed as he had “given me his word”. I was refunded for the rod and they asked for PayPal details to refund my postage costs. No refund, despite reminders. Finally I phoned Procastangling, and was called back by Mr Dawson. He said he had just looked at the rod (this is FOUR WEEKS after it was returned) and claimed he had just then easily removed the trapped piece. He refused to honour our agreement, went back on his word and refused to refund my postage costs. I would never use Procastangling again and I would advise others to avoid them.
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