Prints & Frames Ltd Recensioni 79

TrustScore 4.5 su 5

4,4

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Scanned through Sam Toft prints. Made a choice of 2 Very easy to navigate site and choose frame colour etc Prints arrived date specified - well packaged High quality Don’t know how they proce... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Excellent quality, service and value. Good old fashioned customer service, an eye for detail, quality products at an unbeatable price. It actually sounds too good to be true, but I took them a digita... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Dropped off my pictures in December, heard nothing back so followed up and advised of a family bereavement. After several emails and no response. three months later still no pictures. The website is d... Leggi di più

Valutata 5 stelle su 5

Lovely people to deal with, very knowledgeable and understanding. Very quick turnaround on framing and fantastic pricing structure. Less than half the price of other framers we have used in the past.... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio

Scritti dall'azienda

We stock over 1,000 framed prints at prices starting from £19. We frame using conservation materials as recommended by the Fine Arts Guild, of which we are members. This allows us to offer a 10 year guarantee. We also stock limited edition prints and framed canvases. Lastly we make and supply bespoke frames and mounts.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

79 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Valutata 1 stelle su 5

No order and no response!!

We ordered from this company at the beginning of January to the amount of 169.00 pounds no order arrived so left a review then discovered that there had been a bereavement so removed the review was instantly contacted and assured we would be kept informed about what was going on we are now nearing the end of march and no response at all from emails we also noticed the company website has now been removed but is still on companies house .The next step will be trading standards .

10 gennaio 2025
Non scritta su invito
Valutata 1 stelle su 5

Still no pictures three months later

Dropped off my pictures in December, heard nothing back so followed up and advised of a family bereavement. After several emails and no response. three months later still no pictures. The website is down, I am unable to reach by phone and would like my photos back. Annoyed that they can do this and not even return my pictures to me which have sentimental value. You would think they would contact customers and arrange collection, instead of just NOTHING.

27 dicembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Dreadful service

Ordered and paid for a limited edition Joe Ramm print. It arrived. The print was badly damaged. I was asked to return it, which I did. It arrive back on 10 January, which was the day the sole director died un expectedly. The company could not trade. Over a month later, the director is still listed at Companies House and the Company is listed as trading. I am still waiting for my £195 refund. No reply to chase ups. website has generic message unchanged since 10 January. No idea of what is going on.

7 gennaio 2025
Valutata 1 stelle su 5

No order after 2 weeks, no comms

Placed order 1696 over 2 weeks ago, went back on their site after a week as order hadn't arrived. Site states unavailable and all orders on hold.

I've since emailed them again and left a voicemail message out of hours. They haven't had the courtesy to get back in touch and their site is still unavailable.

I've tried calling during the day and there is no answer, are they still trading? Where is my order?

13 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

Great service

Quick and easy ordering online. Super quick delivery. I love the picture. Thank you so much.

6 gennaio 2025
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Risposta di Prints & Frames Ltd

Thank you Suzanne,

We're so pleased you're happy with your picture, and glad the delivery was nice and quick. Enjoy.

Prints & Frames Ltd.

Valutata 1 stelle su 5

Absolutely awful

Absolutely awful. Cheap prints on plastic frames for over £100. This site is fake. I purchased a print of which I wanted to return within a few days, all of a sudden the site was shut down and a generic fake email with a lie and a poor apology. There a take your money and run site. Open for a few months then fold. I suspect they will re appear under a different name soon.

10 gennaio 2025
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Risposta di Prints & Frames Ltd

Hello Mr Quinn,

We are so sorry for the issues you've had with our product, and we're also incredibly sorry we haven't been able to resolve this for you due to our temporary inability to trade, due to wholly unexpected circumstances. As your return is now underway, we wonder if you'd consider revoking your claims that we are in some way fake or fraudulent. It's a claim we vehemently deny and, also, very damaging to us, at a time when we are trying to navigate a very complex situation, whilst also maintaining our contractual obligations and reputation.

We completely accept your suspicions were justified, at the time of writing this, but, hopefully, now we have made contact with you and made reassurances to resolve your issues, you'd agree that they aren't a fair reflection of the situation. We appreciate you weren't satisfied with the product, and if you wish to maintain a negative review based on that, we welcome constructive criticism and dialogue on these points. Claims of false representation are untrue and we do not accept these claims.

Regards,

Prints & Frames Ltd.

Valutata 5 stelle su 5

Arrived promptly and very safely…

Arrived promptly and very safely packaged
Delighted with my purchases

6 gennaio 2025
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Risposta di Prints & Frames Ltd

Hi Annette,

Thank you for your kind words. Glad it arrived quickly and safely. We try to take care to package our products, without being excessive, in such a way that they arrive safely and securely.

Prints & Frames Ltd.

Valutata 3 stelle su 5

I loved the pictures but sadly one of…

I loved the pictures but sadly one of the frames was dented which is why I only gave 3 stars.

7 gennaio 2025
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Risposta di Prints & Frames Ltd

Hello Emily,

Thank you so much for your review, and we're pleased you like the pictures. We're also very sorry that one of your frames is dented. If you'd like to get into contact with us about that, we'd be more than happy to try and resolve that for you.

Regards,

Prints & Frames Ltd.

Valutata 5 stelle su 5

The painting was just as lovely as l…

The painting was just as lovely as l hoped it would be. The service was very efficient and packaged well. A thoughtful note was inside the delivery which l much appreciated. Thank you. Regards S.Best

5 dicembre 2024
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Risposta di Prints & Frames Ltd

I am glad Susan that you like your picture and thank you very much for leaving your review. Kind regards, Richard

Valutata 5 stelle su 5

Such quick delivery ( next day!)

Such quick delivery ( next day!). Packed really well...it's a present so hopefully will be liked...

28 novembre 2024
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Risposta di Prints & Frames Ltd

Thank you Mrs Bishop, for leaving the review. I am sure the recipient will love it! Kind regards, Richard

Valutata 5 stelle su 5

Beautiful pictures

Chose 3 prints and chose the frames I wanted. I was very pleased with my purchase. They arrived extremely well packaged to protect them. Good value for money as well. Also received a lovely letter thanking me for the order.

11 novembre 2024
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Risposta di Prints & Frames Ltd

Thank you very much for your review. It was a pleasure to help you. Kind regards, Richard

Valutata 5 stelle su 5

Really pleased with my framed pics

Really pleased with my framed pics. Just what we needed. Speedy service.

15 novembre 2024
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Risposta di Prints & Frames Ltd

Thank you very much for your review. Very glad you liked your prints. Kind regards, Richard

Valutata 5 stelle su 5

Sam Toft prints.

Scanned through Sam Toft prints.
Made a choice of 2
Very easy to navigate site and choose frame colour etc
Prints arrived date specified - well packaged
High quality
Don’t know how they processed my order so quickly!!!
Fully satisfied - will recommend - and be ordering soon for Christmas !!!
🥰

14 novembre 2024
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Risposta di Prints & Frames Ltd

Thank you Lyn for your review. We are able to process quickly because of the standard of equipment we use. Kind regards, Richard

Valutata 5 stelle su 5

Gorgeous print

Quick delivery of this gorgeous print. Great price too.

13 novembre 2024
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Risposta di Prints & Frames Ltd

Thank you Barb for leaving your review. Very much appreciated. Kind regards,
Richard

Valutata 5 stelle su 5

Perfect purchase experience

Super fast delivery, high quality frame in good protective packaging, perfect service.

4 novembre 2024
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Risposta di Prints & Frames Ltd

Thank you Martin for your review. We do try our best. Kind regards, Richard

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