Prime Plumbing and Heating Ltd  Recensioni 68

TrustScore 4.5 su 5

4,5

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Nothing to do with their service Driving behind one of their vans this morning and they sped past 3 people (including a school kid, no older than 7) in this freezing, rainy and windy weather, abs... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Prime Heating carried out the replacement of our gas boiler. The work went very well without any hitches from start to finish. It was not the easiest of jobs due to flue exiting through a pitched tile... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Fantastic company to do a boiler replacement for me. Patiently explained my options, everyone I've dealt with has been polite and courteous. Fitters were clean, didn't make a mess and sorted everyt... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

All the original planned work was completed to the estimated cost. Some possible additional costs were identified in that plan and clearly explained to me. The work was carried out to a high standar... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizi di riscaldamento e boiler
  2. Idraulico

Scritti dall'azienda

If you have been looking for the best experts in boiler installation, you are definitely in luck! We are Prime Plumbing & Heating, and we are one of the most popular places to get a new boiler. We cover a range of areas all over the county, helping home and business owners to choose a boiler that is perfect for them. With years of experience under our belts and a friendly, can-do attitude, it is clear to see why we are one of the most in-demand boiler specialists in the county. We specialise in Plumbing, Boiler Installation, Unvented Cylinder, Install Heating, Leak Repairs and Bathroom Installation.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

68 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Be more mindful of how you are driving in company vehicles

Nothing to do with their service

Driving behind one of their vans this morning and they sped past 3 people (including a school kid, no older than 7) in this freezing, rainy and windy weather, absolutely drenching them head to toe with a puddle.

Be more mindful of how you are driving in company vehicles.

27 gennaio 2026
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Risposta di Prime Plumbing and Heating Ltd

Thank you for bringing this to our attention.

We are very sorry to hear about this experience. Safety and professionalism are extremely important to us and we expect all our engineers to drive responsibly when representing the company.

We are taking this feedback seriously and will be addressing it internally with our team as a reminder of the standards we uphold.

If you’re able to share the date, time and location of the incident, we would welcome the opportunity to investigate this properly.

We appreciate you raising this with us.

Valutata 5 stelle su 5

Have used to service my boiler for a…

Have used to service my boiler for a few years, but needed a replacement one just recently. Very pleased with overall service and installation. Will continue to use Prime Plumbing and highly recommend.

2 dicembre 2025
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Risposta di Prime Plumbing and Heating Ltd

Thank you very much for your kind review and for your continued custom over the years. We’re really pleased to hear that you were happy with the boiler replacement and the overall service and installation. We truly appreciate your recommendation and look forward to continuing to look after your plumbing and heating needs in the future.

Valutata 5 stelle su 5

Excellent service!

Excellent service!! Courtney arranged the quote and visit in a very efficient manner and Nathan carried out the installation of the new shower all within a matter of days. I have used this company before and always been so pleased with the results. Thank you everyone!

6 ottobre 2025
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Risposta di Prime Plumbing and Heating Ltd

Thank you so much for your kind feedback. We really appreciate you taking the time to share your experience.

We’re delighted to hear that Courtney and Nathan were able to help turn things around and deliver a great result. It’s always a pleasure working with returning customers like yourself.

Thanks again for your trust and support!

Valutata 5 stelle su 5

Awesome service from Prime Plumbing and…

Awesome service from Prime Plumbing and Heating Ltd today - for boiler service and Gas Recertification!

Raece was on time, knowledgeable and respectful to the property and explained everything he was doing clearly and coherently.

Also, not to forget the super helpful Courtney who assisted with scheduling of the gas engineer in such short notice.

Great service and will definitely be using once again!

16 settembre 2025
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Valutata 5 stelle su 5

Excellent service from start to finish

Ricky at Prime was recommended by another reputable plumber when searching for a rescue mission to replace a shower badly installed by previous plumbers. Raece provided fantastic customer service from beginning to end and resolved not just my shower but also a new immersion. Andy's plumbing was spot on. Both were very knowledgeable and accommodating, working with me to arrive at the optimum solution for my bathroom and immersion heater. Andy is methodical, knowledgeable and worked fast to meet deadlines. His workmanship is first class. All staff from Bookings to Accounts are pleasant to deal with and helpful, making the experience a positive one. Thank you!

8 luglio 2025
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Risposta di Prime Plumbing and Heating Ltd

Thank you for the wonderful review! We're so pleased Ricky, Raece, and Andy were able to help turn things around and deliver a great result. We'll pass on your kind words to the whole team - they’ll really appreciate it.

Thanks again for your trust and support!

Valutata 4 stelle su 5

Combi boiler

Found prime by searching for local heating engineers on the internet then read the reviews online.
Came around to the house for the quote to fit a new combi boiler which I wanted moved from kitchen to upstairs airing cupboard and all water tanks removed. The engineer came round with a young trainee for on job training. which is always nice to see told me to they will be two days which I they did finish well within that time. Always told me what they were going to do next and kept it nice and tidy. They they then trained me on the new boiler to make sure I was happy with it which I was so highly recommend.

5 giugno 2025
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Risposta di Prime Plumbing and Heating Ltd

Thanks so much for your great review! We're glad you were happy with the boiler installation and the tidy, efficient work from our team. It's great to hear the handover and trainee support were appreciated too.

We really value your recommendation.

Valutata 5 stelle su 5

Excellent

Responded quickly. Very good communication throughout. Excellent, knowledgeable engineer. Would recommend highly.

21 marzo 2025
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Risposta di Prime Plumbing and Heating Ltd

Thanks for taking the time to leave a review! We're glad you were happy with our service and really appreciate the recommendation.

Valutata 5 stelle su 5

Highly recommended.

Following a recent house move we needed to replace an old gravity fed boiler which had long since seen better days.
We wanted a Worcester Bosh boiler and chose Prime Plumbing & Heating because they were shown as an accredited Worcester installer.
From start to finish the whole team were superb and nothing was too much for them. They were all stars.
We also had a couple of radiators added to the system and some plastic piping replaced with copper and the new pipework is so neat and tidy, as with the plumbing to the new boiler. I’m still amazed how they managed to fill the redundant flu hole with the brick core from the new one they drilled.
We couldn’t be happier with the work they have carried out and will certainly be using Prime to service and maintain the new boiler plus any other plumbing work we need in the future.
Would 100% recommend.

10 marzo 2025
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Risposta di Prime Plumbing and Heating Ltd

Thank you for taking the time to leave such a great review! We're thrilled you're happy with the new boiler and the quality of our work - especially the neat pipework and flue repair.

We truly appreciate the recommendation and look forward to helping with any future plumbing needs.

Valutata 5 stelle su 5

Gas boiler replacement

Prime Heating carried out the replacement of our gas boiler. The work went very well without any hitches from start to finish. It was not the easiest of jobs due to flue exiting through a pitched tiled roof. The technician conquered all problems without any drama, making an excellent job of it. Commissioning was comprehensive and hand over very thorough. A very good company to work with and will use them for the servicing plus any other plumbing issues.

12 gennaio 2025
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Risposta di Prime Plumbing and Heating Ltd

Thank you for your kind words! We are thrilled to hear that you were pleased with our service and that everything was done to your satisfaction. We look forward to working with you again in the future!

Valutata 5 stelle su 5

“Extremely professional and experienced…

“Extremely professional and experienced engineers! I’m very satisfied with the service and would definitely recommend them to others.

12 dicembre 2024
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Risposta di Prime Plumbing and Heating Ltd

Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the service and found our engineers professional and experienced.

Your recommendation means a lot to us, and it’s always rewarding to know we’ve met your expectations. If you ever need assistance in the future, please don’t hesitate to reach out.

Valutata 5 stelle su 5

Fantastic company

Fantastic company to do a boiler replacement for me. Patiently explained my options, everyone I've dealt with has been polite and courteous. Fitters were clean, didn't make a mess and sorted everything out for me. Would definitely recommend them to anyone needing a new boiler or boiler service - I will be using them next year and many to come for servicing. Very pleased customer I most definitely am! Thank you Prime!

6 dicembre 2024
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Risposta di Prime Plumbing and Heating Ltd

Thank you for your kind words! We are thrilled that you were pleased with our service and that everything was done to your satisfaction. We look forward to working with you again next year.

Valutata 5 stelle su 5

First class service

First class service for my Dad and his boiler. Very thorough, explained everything and was kind and patient with Dad (he’s 92). Would highly recommend the company. Extremely good value

15 novembre 2024
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Risposta di Prime Plumbing and Heating Ltd

Thank you so much for your lovely feedback! We're delighted we could assist your Dad and provide a service that met your expectations!

Valutata 5 stelle su 5

Excellent service

Excellent service. Lovely team and great communication

22 novembre 2024
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Risposta di Prime Plumbing and Heating Ltd

Thank you for your kind words! We're thrilled you had a great experience with our team. 😊

Valutata 5 stelle su 5

New Boiler fitted

Excellent workmanship. The two fitters were very friendly. Competitive prices. Can’t fault this company. Would highly recommend. All the staff are extremely helpful and friendly. Thankyou

19 settembre 2024
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Risposta di Prime Plumbing and Heating Ltd

Thank you so much for your kind words! We're thrilled to hear that you were happy with our team's work. We always aim to provide excellent service, and it's great to know we met your expectations. If you ever need anything in the future, feel free to reach out.

Valutata 5 stelle su 5

Prime Plumbing and Heating Ltd

Prime Plumbing were quick to respond to our initial call, attend to inspect to what needed to be done, quote for the work and then to carry out the work. The plumber who carried out the work was extremely polite, explained what he was doing and did it in a tidy and efficient manner. Good plumbers are hard to find, would definitely use again.

10 settembre 2024
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Risposta di Prime Plumbing and Heating Ltd

Thank you for your kind words! We are thrilled to hear that you were pleased with our service and that everything was done to your satisfaction. Knowing that our team made a positive impression means a lot, and we really appreciate your recommendation. We look forward to working with you again in the future!

Valutata 5 stelle su 5

A fantastic team

A fantastic team, exceptional service, thoroughly recommend!

25 luglio 2024
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Risposta di Prime Plumbing and Heating Ltd

Thank you for your feedback! We're glad you had a great experience with our team. If you ever need anything else or have any questions, please feel free to reach out.

Valutata 5 stelle su 5

Quality Service 100% Recommended

Called for a fast track service, didn't expect a call back an hour later that evening.
Arranged a date to carry out a quote, very clear on their quote of works to be carried out with required extras etc.
New boiler was installed on arranged date with no issues, even bricked up the old flue hole...
Took two days to install new boiler, flush system etc.
You may find cheaper but you get what you pay for.
Quality service 100% recommended.
Thanks :)

24 aprile 2024
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Risposta di Prime Plumbing and Heating Ltd

Thank you so much for your lovely feedback!

We’re really glad to hear that you had a great experience with our service and that everything went smoothly with your new boiler installation. Our team always aims to deliver top-quality service, and it’s wonderful to know we met your expectations.

If you ever need anything else or have any questions, please feel free to reach out. Thanks again!

Valutata 5 stelle su 5

Emergency Leaking Tap

Fantastic service a telephone call within two hours I had a emergency plumber from Prime Plumbing and heating. Leaking tap the gentleman assessed the job, sourced the part fitted it. Knowledgeable professional. Excellent on price trusted and reliable will definitely use them again. Recommend them every time

5 luglio 2024
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Risposta di Prime Plumbing and Heating Ltd

Thank you so much for your review!

We’re thrilled to hear that you had such a positive experience with our service.

If you ever need our services again, don't hesitate to reach out.

Valutata 5 stelle su 5

Five star company

From the first call to Prime Plumbing & Heating when I spoke to Jess and then Cian I felt in safe hands. As I am approaching 80 years of age I am always nervous of who I invite into my home. I cannot praise Raece & Kamal enough for their professionalism and kindness to me and a job so well done.

27 giugno 2024
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Risposta di Prime Plumbing and Heating Ltd

Thank you so much for your lovely review!

We’re so glad to hear that you felt safe and well taken care of from your first call with Jess and Cian. It’s wonderful to know that Raece and Komal's professionalism and kindness made a positive impression on you.

Your kind words mean a lot to us, especially knowing we could provide peace of mind and excellent service. If you need anything in the future, please don't hesitate to reach out.

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