Primadancewear Recensioni 

79
TrustScore 4 su 5

4,1

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

I bought an item from Prima Dancewear at Move It, and it was a complete disaster. The card machine was broken, so I had to pay cash and was told no receipt could be issued—now they refuse a refund... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Prima is the most reliable and good quality brand for all dancewear purposes. They have such a huge range of products for anything you could possibly need in all colours, designs and sizes. As well as... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I recently ordered a group costume from Prima dance wear and despite some of the condescending reviews I am pleased to say this is one of the best quality costumes I own. I also received excellent cus... Leggi di più

Valutata 5 stelle su 5

I bought from prima dancewear for my upcoming show and I have been amazed by the unbelievable customer service I have received. I also have been so impressed by the extremely fast delivery. Furtherm... Leggi di più

Dettagli dell'azienda

  1. Negozio per la danza

Scritti dall'azienda

Providing a wide range of high-quality dancewear and custom costumes for dancers across the United Kingdom, Ireland, Europe, and worldwide. From premium leotards and performance tops to training essentials and bespoke designs, we offer affordable and beautiful desings, crafted to support every style of dance. With reliable global shipping and flexible customisation options, we help performers look and feel their best on and off the stage.


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

79 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 85% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,1

Tutte le recensioni

(79)

39 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

My daughter absolutely loves prima…

My daughter absolutely loves prima dancewear and basically lives in it.we have bought multiple times.The quality, the cost, the designs, speedy deliveries is everything we look for when picking new stylish dancewear. We wouldn't go anywhere else. Customer service is fantastic, i feel they always go above & beyond and have really helped me with last minute orders lots of time. Thank you Prima x

18 maggio 2023
Non scritta su invito
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Risposta di Primadancewear

Thank you Jess, Best wishes, Prima xo

Valutata 5 stelle su 5

Great for dance wear ❤️

I have ordered from Prima dance wear quite a-few times for my daughter. Excellent customer service and had a query responded to very quickly. Seems like a great independent business who seem to be very knowledgeable about the dance world and dance wear. I feel they supply quality dance wear that my daughter loves to wear for dance conventions, competitions, photo shoots etc.
I will be ordering from them again very soon for her upcoming birthday.

16 maggio 2023
Non scritta su invito
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Risposta di Primadancewear

Thats lovely to hear, thank you for your lovely review!

Valutata 5 stelle su 5

Great products and customer service.

Have ordered several items for my daughter. Always received quickly. All items have been of great quality. I did receive an email once advising item I'd ordered was no longer available in size requested but was being sent another size to try as was similar. The alternative size fit perfectly so no need to return. I can't fault this business at all. Communication has always been great especially when asking for items in other colours where possible.

13 febbraio 2023
Non scritta su invito
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Risposta di Primadancewear

Thank you Jemma. We are glad to hear you have had a positive experience with us.

Valutata 1 stelle su 5

Rubbish customer service will never use…

Rubbish customer service will never use again

15 maggio 2023
Non scritta su invito
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Risposta di Primadancewear

Dear Bernie, we have no record of your name on our system that you have purchased from us before. Please can email us and provide us with your order details, and proof of the bad service you have received. We can look into this and resolved any problems. As its two of us on emails this can be checked easily and quickly for you.

Valutata 5 stelle su 5

Beautiful designs.

Prima Dancewear is gorgeous, they have such a variety on their website and everything is such a good quality and it all arrives super quick. Would recommend.

16 maggio 2023
Non scritta su invito
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Risposta di Primadancewear

Thank you for your lovely review Lois!

Valutata 5 stelle su 5

‘Beautiful’ is the most fitting word

‘Beautiful’ is the most fitting word to use about Prima Dancewear - from their customer service right through to the quality and manufacturing of their costumes, I will without a doubt be using Prima for all my daughters future lyrical/contemporary costume needs.

12 maggio 2023
Non scritta su invito
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Risposta di Primadancewear

Thank you for your kind words, we are so glad you are happy with your costumes and we will always strive to look after your needs!

Valutata 5 stelle su 5

Great service from start to finish!

Great service from start to finish!! Emails are always responded to swiftly and they're always willing to go that extra mile. Would highly recommend!!

1 marzo 2023
Non scritta su invito
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Risposta di Primadancewear

Thank you for your lovely review. We really appreciate you support to our company!

Valutata 5 stelle su 5

My granddaughter lives in Prima dance…

My granddaughter lives in Prima dance wear. They have been incredibly helpful with her requests and always send her parcels out quickly.
Easy to contact them and they go above and beyond to help with your order. 👍

1 dicembre 2022
Non scritta su invito
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Risposta di Primadancewear

That is lovely to hear, thank you for taking the time to leave us positive feedback!

Valutata 5 stelle su 5

Fantastic quality and service

All items secured have been of great quality, timely delivery and would purchase again. Well done Prima Dancewear

7 gennaio 2023
Non scritta su invito
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Risposta di Primadancewear

Thank you for taking the time to leave us a lovely review.

Valutata 1 stelle su 5

Ordered 3 items

Ordered 3 items . They sent wrong sizes and a replacement item less than the value I paid for. I was refused refund based on their terms and conditions. The customer service was shocking. I was told to remove my negative feedback to get a £5 refund. Honestly the worst shopping experience ever . I would advise you as below,there are many places you could buy stunning outfits. This isn't one of them . Don't waste your time and money.

Just to reply to your reply...
I have ordered 3 items ( I don't think it matters that sale item or not- customers should be treated in a professional manner) you have posted 2 which was the right product but not the size I ordered. The replacement item you have sent wasn't the size or colour I asked for and was less of the value of the product that I paid for . ( Although before you emailed me that 1 item was unavailable you did send an items dispatched email) Your customer service was shocking. Once again it was your fault not mine and sale items or not I should have been entitled to full refund.You have never offered any solution to the situation instead you called me aggressive ( which I am definitely not ) I have not kept any items , all was posted back to you ( still have the receipt to prove this ) .
I understand that my review upsets you but this is the true reflection of what happened and the reason for my review is to help people. You have sent me emails demanding to delete my review - this is a genuine review unlike the ones you ask on Instagram/ Facebook friends and family to leave you because someone was truly unhappy with your customer service and left you a negative feedback.

17 novembre 2022
Non scritta su invito
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Risposta di Primadancewear

Dear customer, we are sorry you have not had a great experience with out company. We have checked your order and we refunded you for the leotard which you kept, so you were actually in credit with us. You purchased a £5 sale item at the time and we emailed you that we would need to send a replacement to which you agreed to. We will look into making our terms and conditions clearer for the future & hopefully handle this situation if it arises in the future better. Thank you for taking the time to leave us constrictive feedback.

Valutata 5 stelle su 5

Excellent dance wear company

Excellent dance wear company. So reasonably priced and beautiful design and fit. Always so helpful and accommodating xx

27 novembre 2022
Non scritta su invito
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Risposta di Primadancewear

Thank you for your lovely feedback!

Valutata 1 stelle su 5

Disgusting customer service and made in China...

Ordered a leotard in January. Arrived 17th February. My daughter tried it on herself (age 13) and it was put away ready for dance classes to resume on 12th April after lockdown. She put it on on 12th April and I noticed a fault on the back as a 1 inch section of mesh had not caught into the black lycra edging. I immediately informed Prima Dancewear. They replied to say there was nothing they could do as it was over 4 weeks since I received it. It was 7 weeks. We were in lockdown otherwise I would have noticed the fault on the back as she would have worn it for class! There were various other faults all over the leotard. Logged a dispute with PayPal and sent the leotard back at my expense. It was agreed in my favour thankfully and I got a refund. I only wanted to exchange the leotard with Prima Dancewear but their attitude and unwillingness to help in the circumstances was awful. I won't be ordering again. Terrible customer service and worst Dancewear company I have dealt with in the last 13 years of my two daughters dancing. I did think this company manufactured in the UK but they are actually made in China. Plenty of fantastic UK based dancewear companies.

UPDATE: I think you must have the wrong customer as there were no signs of glitter (?) or wear and tear. It was never worn! It was also in full correct packaging when returned. It was a FAULTY leotard!! This was 2 years ago!

29 aprile 2021
Non scritta su invito
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Risposta di Primadancewear

Hi there. We are sorry you feel you had a bad experience with our company, as we strive to give great customer service. We are a small family run company who strives to bring beautiful, yet affordable dancewear to the UK. As per terms and conditions we do have a returns policy in place, which unfortunately was not adhered to. When we received the leotard back it was not in its original condition or packaging. The item has marks of glitter and wear and tear. We were polite and helpful to you and you also received a refund as you requested via paypal which was successful for you at the time. We commit ourselves to always improving our customer service and will be looking into our terms and conditions to see if we can help customers have an easier returns policy in the future.

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