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Not nice anymore
Risposta di Prepped Pots
Thanks for your feedback — we're sorry to hear you feel this way.
We'd really like to understand what's changed in your experience, as we're always working to maintain and improve the quality of our meals.
If you're open to it, please get in touch with our support team so we can look into this further and help where possible.
We appreciate you taking the time to share your thoughts.
Unfortunately I did not enjoy the new recipe that has been changed for the Sticky Sweet Chilli Chicken & Rice, the recent new recipe changes that Muscle Foods/Prepped Pots have implemented for whatever reason is definitely not a good change they have made. The portion size may be slightly more than previous but it was mostly rice and sauce, there was hardly any chicken which was very disappointing and the vegetable portion was also less, was not worth even putting in the meal really, this meal used to have lots of chicken but not anymore. The texture of the sauce in this new recipe was not nice and there was far too much sauce which made the meal mushy, the old recipe with hardly any sauce was far tastier, very disappointed with this new recipe. I won’t be purchasing this meal again and have paused my subscription for now until I have tried all of the meals I have recently received delivery of as they have all been changed but so far, I have sampled 2 of the new recipe's and have not been impressed and will most likely cancel by subscription and find another online company to order meals from due to not enjoying the new recipes and also favourite meals now not being available anymore.
Risposta di Prepped Pots
Thank you for taking the time to leave such detailed feedback.
We’re genuinely sorry to hear how disappointed you’ve been with the recent changes to the Sticky Sweet Chilli Chicken & Rice.
We completely understand how frustrating it is when a meal you’ve enjoyed for a long time changes and no longer meets expectations, particularly regarding the balance of chicken, vegetables and sauce. Your comments about portion composition and texture are really important, and we will ensure this is shared directly with our product development team.
We’re also sorry to hear you’ve felt the need to pause your subscription while you assess the other updated recipes. Long-standing customers’ feedback is incredibly valuable to us, and it’s never our intention for changes to result in customers feeling they need to look elsewhere.
Once again thank you for your feedback.
Contains high sugar, E-numbers and MSG!! Avoid
