I work in a school and wanted some cookies quite quickly for an event. Wendy was very helpful and arranged to send them straight away. I have since placed further orders which have been processed very... Leggi di più
L'azienda ha risposto
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Scopri cosa dicono le persone
Excellent website which is easy to use. I have used several times to buy Zaytoun products. Quality and delivery have both been tip top. Wendy and Maria are always helpful and courteous. All in all...H... Leggi di più
L'azienda ha risposto
I ordered from Premcrest on February 21, 2024, got a confirmation email, but a week later, they said some stuff wasn't available and the prices went up. I had to pay more, thinking about my customers... Leggi di più
Quick response when organic olive oil not available to notify me and offer an alternative. When my delivery did not arrive (which was entirely down to me) Wendy sorted it swiftly and effectively. Woul... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Fornitore di cibo e bevande (catering)
- Grossista di beni di largo consumo
- Esportatore di cibi e bavande
- Produzione di alimenti
Scritti dall'azienda
We are one of the UK’s leading Wholesale Distributor of Vegan, Natural, Healthy, Free-from, Organic, Eco-friendly and Fairtrade products. The company was founded in 1968 and over the years we have developed our competencies, capabilities and supplier relationships that aid a competitive pricing structure, appropriate merchandising support and regular promotions.
Informazioni di contatto
Regno Unito
- premcrest.co.uk
4,3
Eccellente
45 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great customer service
Great customer service, delivery arrived secure and undamaged
8 marzo 2024
Non scritta su invito
Very bad
Order sent 2 months later only. Half of the order was missing. Now in a email thread of over 30+ emails to try to get the refund.
24 gennaio 2024
Non scritta su invito
My order was ready for collection…
My order was ready for collection within 24 hours, I was able to arrange to collect at a convenient time and this worked well as I live in Bradford. All the fairtrade items I ordered were in stock at a very competitive price and I hope to order from Premcrest again.
10 gennaio 2024
Non scritta su invito
Risposta di Premcrest
Thank you so much! Much appreciated..these sort of kind words really make our day.
Friendly helpful and efficient
Maria from Premcrest was very friendly and helpful with my order for Fairtrade items for a special event, quickly suggesting alternatives for items they did not have in stock and despatching by courier to make sure all arrived in time- a very positive experience all round. I will order from them again. Thank you.
26 luglio 2023
Non scritta su invito
Risposta di Premcrest
Dear Barbara, thank you so much for kind words. Much appreciated!
Very accommodating team
Ordered some stock to sell on Amazon, although some were out of stock, very quick delivery and competitive pricing, my main POC was Mary and she was very accommodating for any request, very professional wholesaler would definitely recommend!
24 aprile 2023
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Risposta di Premcrest
Thank you very much Kyle. Much appreciated.
Thanks for your help with our order !
Ordered a hard to find (for me at least!) product.
At payment it stated Out of Stock for some of my items - so I added a note asking for time to restock.
Quickly received a reply from Mary, who offered to either send what they had or to wait for more to be delivered.
As Mary had helped me with a challenge on an order last year, I was confident that she would sort any problems quickly.
I opted to wait for the full amount and have it delivered all together, and Mary again updated me on the restock date (only took a couple of days).
Thank you again for being great to communicate and for your pleasant way of helping me.
Kind regards,
Austin
18 aprile 2023
Non scritta su invito
Risposta di Premcrest
Dear Austin, thank you for your kind words and for your continued support. Best wishes
Top class wholesaler of quality foods
Great range of products competitively priced. Easy ordering online, prompt delivery. Can highly recommend!
24 ottobre 2022
Non scritta su invito
Risposta di Premcrest
Thank you for your kind works Daniel. Much appreciated.
Amazing friendly service
Really impressed with the service I received from a lady called Mary. Kept me fully informed about my order and was quick with replies unlike some other wholesalers. Definitely be ordering again.
13 luglio 2022
Non scritta su invito
Risposta di Premcrest
Thank you so much for your kind works Jo. Much appreciated.
Excellent
Excellent. There were a few supply issues with my order but Customer Services were very helpful & went the extra mile. Thank you. I would highly recommend Premcrest.
9 giugno 2022
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Risposta di Premcrest
Your kind words are much appreciated. Thank you so much.
Above and beyond excellent.
Ordered a product, out of stock but, Mary at Premcrest could not have been more helpful. I was offered alternative products to choose from or a full refund. This Lady is a credit to the company and the company is a credit to the supply industry.
27 maggio 2022
Non scritta su invito
Risposta di Premcrest
Thank you so much. We'll be sure to pass this message on the Mary - I'm sure it'll make her day.
Premcrest - you make me smile!
Premcrest has a brilliant selection of foods to suit every palate, especially the selection of chocolate! However I order, we get immediate service from a very cheerful group of helpers. Thank you!
27 maggio 2022
Non scritta su invito
Risposta di Premcrest
Thank you for your kind words..lovely to see (especially first thing on a Monday).
Great communication and customer…
Great communication and customer service!
Good prices compared to other suppliers for the products I ordered :)
Just one issue maybe with a product ordered as a replacement but not the product I thought it was. No need to return with a third party with a high return fee :(
26 maggio 2022
Non scritta su invito
Risposta di Premcrest
Thank you for you kind words Emily. Much appreciated! I've noted your comment re. returns and will discuss internally to see whether we can improve this.
Don't trust this company
Don't trust this company!
They had my large order and money over 3 months ago
Promising next week, next week, next week.
Today issues refund notice, apparently nearly everything on there list is not available ?? Yet they still allow orders and take your money
Absolutely appalling, this can't be legal !
I would say avoid at all costs
11 maggio 2022
Non scritta su invito
Risposta di Premcrest
Dear Lorraine, I am sorry to learn that you’ve had cause to complain.
I have checked our records internally and can see notes here that we contacted you advising of the OOS on the Biscuits, that we did not know when they would be available and to ask whether you’d like us to hold on to your order or to cancel and issue the full refund...that you were happy for us to hold the order.
We submitted the enquiry with the manufacturer who only very recently (after numerous requests for updates) confirmed that they were no longer manufacturing this range. We immediately issued the full refund with apology.
Since then, I believe my colleague has been in touch with you to offer some replacement products which we will be happy to offer if you wish (stocks permitting – stock situation changes by the hour).
Unfortunately, with the best will in the world, it is impossible to ensure all the products can be made available all of the time. We do recognise though that there is room for improvement and are working with a development agency to link our website to the live stocks so that customers know the stock situation at the point of ordering.
Excellent customer service
I have placed several orders with Premcrest over the last years, and they have always delivered, in the UK and to the Netherlands.
Fair products, good prices and the very best teas. Special mention of the excellent customer service, where Zara always finds a solution to uncommon questions or out-of-stock issues.
22 settembre 2020
Non scritta su invito
Risposta di Premcrest
Thank you for your kind words. Much appredciated
Premcrest has been our wholesale…
Premcrest has been our wholesale supplier of Fairtrade coffee for several years. I have been repeatedly impressed by their prompt, friendly service and their quick turnaround time in filling stock orders. 10/10 recommend.
11 maggio 2020
Non scritta su invito
Risposta di Premcrest
Thank you so much for your kind words. Much appreciated. Best wishes, John.
Brilliant
Good ethical company, Very helpful staff who genuinely care about the customers, Good fast response and good stocks.
Been using premcrest for over a year now would definitely recommend!
5 maggio 2020
Non scritta su invito
Risposta di Premcrest
Thank you for your kind words Andrew. Much appreciated. Look forward to assisting you going forward. John.
Very Reliable seller .Would recommend
Excellent seller . Much cheaper than retails,Costco and other sellers .
Thanks and will continue to buy from you .
19 marzo 2019
Non scritta su invito
Avoid.
Used several times. Very good at taking money but not good at the rest. So far over a month for a refund to process and and I've still not received anything. Terrible customer service.
8 giugno 2017
Non scritta su invito
3 months left of BB date.
I had an issue with 3 month shelf life on the Montezuma chocolate which I was not happy about. I spoke to the Company who said this was discontinued and that they did not have any more stock. They refunded promptly. Will use again.
18 novembre 2016
Non scritta su invito
Exellent Service
A minor website problem occurred during my first purchase (O3/02/16) which they sorted professionally and fast; and the high quality products I bought were the best price I could find online, and the delivery was on time.
5 febbraio 2016
Non scritta su invito
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