Practice Plus Group Hospitals - Shepton Mallet Recensioni 

I have no complaint with the surgeon all the team that did my operation. The operation has been a complete success. Unfortunately the wound split open. I saw the consultant who again was very professional but the after-care at the hospital was hopeless. Staff never seemed to know that I was coming, didn’t know which department I should be in upstairs or downstairs and on the last occasion I came in twice in one day and didn’t have the dressing change at all.

Very efficient and friendly support throughout my MRI appointment.

My private treatment journey began with a consultation with Specialist Optometrist Darren Kirton and Consultant Ophthalmic Surgeon Jonas Laursen. Mr. Laursen performed optical biometry and mapped out a "blended vision" (monovision) strategy using a premium TECNIS PureSee Toric II Extended Depth of Focus (EDOF) lens (+17.5 D sphere, 1.50 D cylinder at 179°) to correct both my right eye's cataract and corneal astigmatism.

Prior to surgery, I sought clarification on lens verification protocols and my complex medical history. Darren Kirton provided a transparent response detailing:
1. Dual-Verification Protocol: Multi-step verification and backup lens ordering procedures to ensure absolute accuracy.
2. WHO Checklist Adherence: Full compliance with surgical "time-out" safety pauses in theatre to verify patient identity, eye, and implant specifications.
3. Anesthetic Safety: Reassurance that performing the procedure under topical anaesthesia (local numbing drops) avoided all systemic anaesthetic risks associated with my documented severe anaphylaxis to neuromuscular blockers and specific antibiotics.

My right eye cataract extraction and PureSee Toric lens implantation were carried out smoothly as an uncomplicated procedure by Jonas Laursen. On discharge, I received clear aftercare instructions, Maxidex eye drops, and my official manufacturer’s IOL Patient Implant Card.

The optical result has been exceptional. I now enjoy crisp distance and intermediate (computer/dashboard) vision without needing distance glasses. The professionalism, safety standards, and care delivered by the entire Shepton Mallet team were outstanding. I endorse Practice Plus Group Shepton Mallet without reservation and will arrange my left eye cataract surgery with the same team.

From the receptionist to the surgeon, every member of staff was magnificent

Outstanding treatment and care thank you.

the whole journey from initial consultation was faultless and pleasant. The surgeon and anaesthetist were both of the highest calibre and I had very little pain at the time and 6 weeks on feel as if I had nothing done except the pre op pain in my hip has gone. The ward staff were very caring and looked after me very well. All was clean and comfortable. Would happily have treatment here again.

I wanted to cancel a procedure and spent over 6 hours in a phone queue only to be cut off when I was the next caller

I had a private MRI. I was seen on the day I wanted. All staff were very pleasant and the procedure was nicely pre briefed regarding noise and so on. I received the results in 4 or 5 days. In short a friendly, efficient, professional experience.

Mr Tomlinson gave me a lot of time to answer all my questions both before the appointment and on the day. I found all the staff to be really pleasant and helpful, and felt really well cared for. After talking to the anaesthetist (Amir) I opted for a spinal anaesthetic and no sedative.
The operation itself was fine, as I lay chatting and joking with the anaesthetist whilst cool jazz music (my choice) played in the background. In a funny kind of way, I rather enjoyed the experience – certainly a lot more pleasant than a trip to the dentist!
I was discharged in under four hours, and on the way home we called in at a National Trust Garden for a short walk and a cup of tea. The next couple of weeks were tough, but that is to be expected, but as far as days out go, I’ve had worse!

Prompt, polite & efficient staff. Jonas was very calming & excellent consultant. Both cataracts done within a month with no problems.

Telephone service: impossible to contact!! I was several days trying to call booking service,also reception of hospital in Shepton Mallet without success.
In booking service,I was waiting in queue ( my record is 5h on hold!!!) and when I was close ,I was DISCONNECTED!
I was try to call booking system recently 3 days in row ,with no success,and few "disconnection"when I was on second of first call in the queue!! Utterly frustrating.
I was trying to call reception,to highlight my problem,but I never succeeded to talk with anyone.also there is NO OTHER WAY to contact ( no email or WhatsApp).
I working,and I had one missed call from Shepton Mallet Hospital,when I was at work (waiting for surgery date to be set) and I was trying call back, multiple times, without any success from 09th Wednesday ( 10th of September I was on hold 5hours!! Also Friday,11th ,and today 14th ) .it so frustrating and disappointing,also no other ways to Contact!!

I had two cataract operations both of which were successful and my treatment was excellent.
However I was disappointed by the delays in appointments for the second operation. The initial consultation was cancelled three times and I had decided to pay privately as I had hoped this would speed the process. In fact the NHS first proceedure was much quicker. It was also unfortunate that my appointment for the second operation was originally on the hottest day of the year and had to be cancelled because of the heat and was completed the following week. I am very pleased with the final results. Thank you.

Friendly and efficient service, with excellent thoughtful staff and care. I felt very safe in their hands

If you can call having a tkr great the staff both in theatre (downstairs) & staff upstairs made it so much easier they knew how you relax you

Unprofessional staff, horrible atmosphere, not patient oriented, non care attitude. Awful place

Referred by my health practice for a hip replacement, and got an appointment on the 24th April 2026 for blood test and given a bottle of lotion, met with the Consultant. Thought I was on the waiting list for the op, turns out I wasn't. Called for another nurse visit for another blood test and given a questionnaire. Asked if I'd be on the waiting list , told 'no' the anaesthetist has to approve me then I will be contacted again to be on the waiting list. Still waiting (11th Jun), so I called to find out status. Waited in a phone queue for 58 mins and counting. Very unhappy and demoralised. Both visits to the hospital at Shepton Mallet could have been combined into one visit. The communication levels are non-existent. Meanwhile my pain levels are growing. I really think our health service is broken.

AVOID LIKE THE PLAGUE
Lucky if you get the correct surgery right hand doesn't know what the left hand is doing

Absolutely first class experience for me. I think the best way to write this review is to simply put in here exactly what I wrote on the card which I took in to the Shepton Mallet hospital on my final post-op visit (along with boxes of treats for their staff rest room) - this was as follows:-

“I want to say thank you to all the staff that I met in my recent stay in the hospital.
Every single one of you was professional and efficient combined with pleasantness and humour.
My operation has been a complete success and I am truly grateful for all your efforts.
My sincerest thanks to you once again.”

I cannot praise the hospital highly enough as the staff and systems were simply superb - my thanks yet again to all there.

I was referred for investigation and treatment of a shoulder problem. To begin with everything was good. In January 2026 I was put on a waiting list for surgery ‘in 2 to 3 months’. After six weeks I rang to check on progress only to be told I was (for no given reason) too great a surgical/anaesthetic risk - despite nothing haven changed in my medical condition, not even a birthday to put me in a higher age group. I was referred to Taunton and have had to wait another 10 weeks to get properly seen.
I wish I’d never dealt with them!

I was looked after and treated like royalty. Every process explained to me before it happened.